This document provides information on cleaning procedures for various public areas in a hotel, including entrances, lobbies, front desks, restrooms, dining rooms, banquet halls, elevators, staircases, guest corridors, and swimming pools. For each area, it lists the required cleaning equipment and describes the daily and periodic cleaning tasks. For example, it states that entrances should be vacuumed daily and door glass cleaned two to four times per day depending on traffic. Lobby areas should be vacuumed daily and high dusting done weekly. Front desks should be damp dusted daily and carpets suction cleaned. Public restrooms floors should be mopped twice daily and fixtures cleaned weekly.

1. Cleaning
of Public
Area!
HOUSE KEEPING ASSIGNMENT SEM II

2. Objectives
In This Presentation We Will Discuss About the Processes of
Cleaning in Hotel Industry.

3. 01.
Public areas are the common places & faciliates accessible to in house guest &
non resident guest. Guest requires a common area to meet , sit & carry other
activites.
.
.
1. Entrance
2. Lobby
3. Front desk
4. Public Restroom
5. Dining Room
6. Banquet Room
7. Elevator
8. Staircase
9. Guest Corridor
10. Swimming Pool.
.
. 1
2
3
4
5
6
7
8
9
10
What is Public Area?

4. 02.
An opening such as a door, passage, or portal that allow access to a gate.
Guest get their first impression of hotel from the entrances of the lobby.
.
.
1. HARD BRUSHES
2. SCUBBING BRUSHES
DRY MOPS
GLASS CLOTHS
DUST SHEET
3. DUST PAN
DUSTING CLOTH
VACCUM CLEANER
4. TASKI-R3
.
. REQUIRED EQUIPMENT
What is Entrances?

5. How to clean
02.
ENTRANCES ?
first of all removed dust and grits
 The entrance doormats and runner should be vacuum cleaned in daily clean
 The entrance door glass should be cleaned with the help of TASKI R3 / vinegar
and water solution may also be used
 The door glass clean two times in a day. When public traffic is high then door
glass clean may be up to 4 times in a day.
 Many hotels are wooden doors, wooden door should be clean with the help of
TASK R4•
 Brass knobs and handles should be polished weekly
 The floor of entrance should be mopped frequently throughout the day

6. 02.
These areas are provided as a common meeting points for
the guest.
Lobby area is near the reception, bell desk .
Lobby is a central hall, large waiting room of the hotels.
.
.
1. Vaccum cleaner
2. Dust pan
3. TASKI {R3, R4} %
4. Bucket
5. Dry mop
6. Wet mop
7. Dusting cloth
Carpet shampoo machine
.
.
REQUIRED EQUIPMENT
What is Lobby?

7. How to clean
03.
LOBBY AREA CLEANING ?
Two types of cleaning lobbies – 1.daily and 2. periodic.
DAILY CLEANING•
Lobbies cleaning are done in daily basis and periodic basis
•Ash pot , sand urns and wastepaper basket should be emptied and damp-dusted if
required then twice or thrice a day.
Any stain on the carpets and upholstery should be cleaned immediately
• Flower arrangement should be done daily and indoor plants watered as required•
Glass surface and windows to be cleaned daily.
• Doors and door knobs should be clean daily•
Carpeted areas should be vacuum cleaned daily•
Hard floor should be mopped regularly.

8. PERIODIC
CLEANING?
Some cleaning tasks is need not be carried out daily. So scheduled on a periodic basis, for
once in week, once in a month, once in six months or once in a year
•High level dusting, to clean ceiling and other hard to reach areas such as tops of the fans
and cornices should be done once in a week. Very high ceiling may be dusted once in a
month•
Wooden furniture should be polished once a week.
•Blinds and curtains should be suction cleaned weekly•
Elaborate chandeliers may be brought down and cleaned once in six months.
upholstered furniture should be suction-cleared with an upholstery attachment once in a
week.

9. FRONT DESK
03.
What is front desk cleaning?
The front desk is the hub of activity in the house part of the property.
 Empty wastepaper baskets as and when required in the day.
 Damp-dust the desk taking care to wipe under the telephone wires and computer cables.
 The front panel of desk, should be damp-dusted and a neutral detergent should be used to
remove scuff marks from guests shoes.
 All the railing and fixtures should be damp dusted. If made of brass, they should be polished
according to a schedule.
 Suction-clean the carpet under the desk. If the floor is uncarpeted, mop the hard floor.
 Damp dusting of telephones should be done in daily basis .
 Damp dust the computer component and fax machine and then want duster .
 Make sure while cleaning the computer component computer must be switched off
CLEANING PROCEDURE

10. PUBLIC
RESTROOMS
 This refers to the washrooms and toilet
meant for use by the general public,
and not restricted to guests registered
at the hotels.
 The sanitary fittings commonly found
in washrooms are WCs, urinal, sluices
and vanity unity.

11. PUBLIC RESTROOMS
CLEANING
 damp mop the floor of the restroom twice a day.
 The weekly cleaning of WC's involves alkaline detergent and case of heavy
soiled and stained WC's with a lime scale problem, acid a cleaner need to be
used.
 Cleaning of vanity mirrors is carried out during night.
 Acid cleaner may require frequent in urinal cleaning.
 Cabinets should also be cleaned once a week.
 Hand driers should be checked and cleaned.
 Soap solution should be replenished in dispenser .
 Toilet and toilet areas should be cleaned on daily basis.

12. DINING ROOMS
 A dining room is a room for consuming food.
 In modern times it is usually adjacent to the
kitchen for convenience in serving, although in
medieval times it was often on an entirely
different floor level.

13. DINING ROOMS CLEANING
PROCEDURE
 Collect all the cleaning equipment and dining area keys.
 Switch on all the electric lamps.
 Open all the drapes and blinds for letting in the natural light.
 Observer the entire area to plan the work.
 Align all the chairs away from the table to make room for cleaning.
 Clean the carpet area, using vacuum cleaner.
 Remove any food stains from the carpet using appropriate cleaner. If
there is no carpet on the floor, sweep and mop it.

14. BANQUET HALL
 banquets halls need to clean and arranged before and after the function in the followings ways
 sweep and mop the hard floor and vacuum clean the carpers before and after the function
 .Damp dust and suction clean the furniture.
 • Table covers, chair covers, table frills need to be changed if dirty.
 • Lighting fixtures need to be checked for functionality daily while cleaning may be done on weekly
basis
 Assemble and arrange the furniture.
 • Periodic cleaning involves paintwork , chandeliers cleaning, carpet shampooing etc.

15. ELEVATOR
 • A vertical transport equipment that efficiently moves people between floors (levels , deck)of building
structure.
 • Generally powered by electric motor that drive by fraction cable and counterweigh systems like a hoist or
hydraulic pump.
HOW ITS CLEAN ?
 Damp dust the doors (inside and out),control panel with neutral
detergent and wipe with a cloth wrung out with clean water .
 Vacuum clean carpet or mop the hard floor . Suction clean the door
track.
 Damp dust the ceiling and lightning features.
 Clean air conditioning or ventilation duct with a vacuum cleaner,

16. STAIRCASES
 • Carpeted staircase should be suctioned cleaned daily with a
backpack vacuum cleaner.
 • Hard floor staircase should be suctioned cleaned and damp
mopped daily.
 Scrubbing is recommended weekly and at night shift only.
 • Damp dust the skirting on weekly basis.
 • Damp dust the banisters and handrails daily.

17. GUEST CORRIDORS
 Carpeted corridors should be suctioned cleaned daily with a
backpack vacuum cleaner.
 Hard floor corridors should be suctioned cleaned and damp
mopped daily Scrubbing is recommended weekly and at night
shift only.
 Fire extinguishers, water sprinklers, and lighting fixtures
should be checked for functionality on a routine basis.
 Fingers marks on walls should be attended to immediately.
 Air-conditioning vents, skirtings, lighting fixtures need to be
cleaned on a weekly basis.
 Door handles and knobs should be polished weekly ,
 Fire exit door should be cleaned daily for both sides.

18. THANK
YOU!
HOUSE KEEPING ASSIGNMENT SEM II
MADE BY SHAHBAZ ALAM , MOHD HAAMID ,
MOHD ABDULLAH & AMAAN KHAN
SUBMITTED TO ARTI MA’AM