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OBJECTIVE
• Explain the distribution of work at the beginning of
housekeeping day.
• Describe the daily sequence of functions
performed by the housekeeping department.
• Explain guestroom and bathroom cleaning
procedures.
• Discuss lost and found and guestroom inspection.
• Learn about public areas and back of the house
cleaning.
• Discuss cleaning and maintenance of surfaces.
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TYPES OF CLEANING PROCEDURE
1. Guestroom Cleaning Procedures
2. Bathroom Cleaning Procedures
3. Lost-and-Found Procedures
4. Do-not-Disturb Procedures
5. Inspection of Rooms
6. The P.M. Room Report
7. The Evening Shift
8. Public Areas and Back-of-the-House Cleaning
9. Surface Cleaning
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1. Guestroom Cleaning Procedures
• Early in the morning, distribution of work in the
housekeeping department is based on a report
provided by the front desk.
• The report specifies the status of all guestrooms.
• Each team supervisor is given a list of the status of
guestrooms in his/her sections.
• The team supervisors provide each section
housekeeper with a list with the status of rooms in
his/her section.
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Guestroom Cleaning Procedures (Cont.)
• As soon as possible, the A.M. room check is
conducted by all teams entering the rooms
(except those with DND signs) at or about the
same time.
• The purpose of checking the status of the
guestrooms is to verify the accuracy of the
front desk report received early in the
morning.
• Any observed discrepancy is communicated
to the front desk immediately.
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Guestroom Cleaning Procedures (Cont.)
• Step-by-step procedures for
guestroom cleaning should be clearly
defined in the department’s standing
operating procedures.
• All section housekeepers should be
trained to follow these procedures
exactly.
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2. Bathroom Cleaning Procedures
• Section housekeepers should wear
gloves when cleaning the
guestrooms’ bathrooms for chemical
and germ protection.
• Procedures to clean bathrooms
should be well specified on the
department’s SOPs.
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3. Lost-and-Found Procedures
• All guest items found should be controlled
by the housekeeping department.
• All found articles should be tagged,
logged, and kept in a safe location.
• It is customary to give articles not claimed
to the employee who found them or a
charitable organization.
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4. Resolution of Do-not-Disturb Rooms
• Just before the end of the morning shift,
the status of the DND rooms should be
ascertained.
–It is important to verify what is inside a DND
room should a guest be in need of help or
unable to use the phone.
• Procedures for checking the status of DND
rooms should be clearly specified in the
department’s SOPs.
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5. Inspections of Rooms
• Once cleaned, guestrooms should be
inspected by a qualified staff before they
are handed over to the front desk for
renting.
• A guestroom inspection form should be
used to conduct the inspection.
• The person who inspects rooms should
be well trained to detect errors and make
sure everything is in perfect order.
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6. The P.M. Housekeeping Report
• Prior to the end of the morning shift, all section
housekeepers conduct a check of all rooms
simultaneously.
• The reports of all section housekeepers are
recorded and delivered to the front office.
• The front desk will compare the housekeeping
room status with the status kept in the front
desk computer. Any discrepancy is quickly
investigated and corrected.
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7. The Evening Shift
• After the morning shift ends, one
housekeeping team conducts the evening
activities. These activities include:
– Turndown service
– Cleaning day-rate and late-checkout rooms
– Filling guest requests
– Restocking service carts
– Processing soiled linen
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8. Public Areas and
Back-of-the-House Cleaning
• Public and employee areas are cleaned by
public areas attendants scheduled to work
regardless of the property’s occupancy.
• Special attention must be given to the foyer
and lobby where guests get the first
impression of the property.
• Public restrooms must be constantly checked,
cleaned, and stocked. Special germicidal and
disinfectant products should be used to
minimize the spread of disease.
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9. Surface Cleaning
• The first step to redo floors is to remove the worn-out
finish using a stripping solution. After the floor dries,
porous surfaces are treated with a sealer to protect
them from wear and tear. The last step is to apply a
finish to give the floor a glossy, shiny look.
– Synthetic rubber floors are non-porous and only require
mopping to keep clean. The cleaning solution used should
be pH neutral.
– Vinyl floors are non-porous and resistant to most chemical
spills. Daily mop-and-rinse will remove most dirt and grime.
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Surface Cleaning (Cont.)
– Wood floors are porous and must be well sealed to
prevent stains. These surfaces can be treated with a
combination sealer/finish made of waterborne
polyurethane.
– Carpets should be vacuumed daily to prevent gritty
soil tracked by guests from destroying the pile
fabric. Marks and stains can be removed by bonnet
cleaning. Placing walk-off mats in doorways and
plastic runners over high-traffic sections will
lengthen the life of carpets.
– Upholstered surfaces can be spot-cleaned with
most of the same products used on carpets.
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Surface Cleaning (Cont.)
– Ceramic floors are resistant to water spills and easy
to clean. These surfaces are cleaned by sweeping and
damp mopping. Ceramic floors can be quite slippery
when wet.
– Marble/Terrazo floors are very sensitive to oils and
acid and alkaline cleaners. A mild detergent is all that
is needed to keep them clean. These type of surfaces
are porous and must be sealed after stripping.
– Epoxy floors are non-porous, and an alkaline
compound diluted in water is all that is needed to
keep them clean. Epoxy surfaces can be kept shiny
with a light finish application.
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Surface Cleaning (Cont.)
– Concrete floors are porous surfaces that should be
sealed to prevent liquid stains from seeping in.
– Walls and ceilings:
• Painted surfaces: clean with mild detergent water.
• Plastic laminate: requires damp-wiping as it is non-
porous.
• Fabric materials: spot-clean with chemicals rather than
water and detergent to avoid shrinkage.
• Vinyl covering: durable and easy to clean with mild
detergents.
• Most wallpaper coverings: cannot be cleaned with
water.
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TUTORIAL
• Why cleaning procedure are important? Discuss
and give your explanation. (5 Marks)
• List down types of Cleaning Procedure. (9 Marks)
• How can you explain the Guestroom Cleaning
Procedure? Elaborate by your own words.
(10 Marks)