Clayton Whittenberg has over 5 years of experience in IT support roles including his current position as a Service Help Desk Operator at APEX, Inc. where he assists users with networking, printers, mobile devices, and Microsoft applications. He holds a Bachelor's degree in Computer Information Systems from Middle Tennessee State University where he also gained experience working in the campus computer lab. His technical skills include programming languages, databases, operating systems, and security/networking tools.
Actively seeking innovative and challenging opportunity in United Arab Emirates. I am passionate about working in changeling and innovative environment as IT or Business Analyst. I have 3 years diverse experience in IT industry as Business Analyst and Software engineer.
Actively seeking innovative and challenging opportunity in United Arab Emirates. I am passionate about working in changeling and innovative environment as IT or Business Analyst. I have 3 years diverse experience in IT industry as Business Analyst and Software engineer.
1. Clayton G. L. Whittenberg
373 Curlee Church Road, Readyville, TN 37149 | (931) 409-9796 | cglwhittenberg@gmail.com
Education
Middle Tennessee State University, Murfreesboro, TN
Bachelor of Science, Computer Information Systems (May 2015)
-Minors in Business Administration and Computer Science
Technology Skills
Programming Languages: Visual Studio 2010, 2012, HTML, JavaScript, C#
Database: SQL, Access, Active Directory, WhitePages
Ticketing Software: Footprints, Remedy
Productivity: Microsoft Office (multiple versions), OneDrive
Operating Systems: Windows XP, Vista, 7, 8, 10, Mac OS 10+
Security/Networking: McAfee Endpoint Encryption, VPN
Work Experience
APEX, Inc., Nashville, TN (June 2016 – Present)
Service Help Desk Operator (Dell Honeywell Account)
• Assist users with setting up Cisco VPN in their system
• Assist users with networking and connecting Xerox and Zebra printers
• Assist users with setting email, internet service on iPhones/Smartphones using a program
called MDM Airwatch
• Use remote control program SCCM (System Center Configuration Manager) to help
users
• Assist users with Lync, Skype for Business, Microsoft Office (Especially Outlook),
Credential Manager, Onedrive, and McAfee
Country Music Association, Nashville, TN (May 2015 – June 2015)
IT Internship
• Assist with all hardware and software setup for CMA Festival
• Inventory equipment used during events
• Helped run and setup temporary network for events
• Worked on network hardware, running Ethernet lines, power strips, gaff, routers and
yellow jackets at CMA Festival
1
2. Middle Tennessee State University, Murfreesboro, TN (May 2010 – May 2015)
Computer Help Desk Operator (Student Employee)
• Answer user inquiries regarding computer software or hardware operation to resolve
problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial
actions taken, or installation activities.
• Refer major hardware or software problems or defective products to vendors or
technicians for service.
• Maintain and supervise 24 hour student computer lab (evening shift).
References
• Ken Sanderson, Director of Information Technology, Country Music Association
(615) 244-2840, KSanderson@CMAworld.com
• Jeremy Wayne Stanley, Help Desk Supervisor/Computer Lab Technician, Middle
Tennessee State University , (615) 898-5345, Jeremy.Stanley@mtsu.edu
• Robin Jones, Asst Vice-President-ITD Comm Supp Serv, Middle Tennessee State
University, (615) 898-2214, Robin.Jones@mtsu.edu
2