The student completed the Cisco Networking Academy IT Essentials course at Mesa Community College under instructor Otto Weeden. Through the course, the student learned to upgrade laptop components for customers, describe mobile device features and operating systems, implement basic hardware and software security, communicate professionally with customers, perform preventive maintenance and troubleshooting, and assess customer needs to recommend hardware and networking solutions. The certificate verifies the student proficiently assembled computers, installed operating systems, configured networking, installed printers, and understood IT components and preventive maintenance.

1. During the Cisco Networking Academy®
course, administered by the undersigned instructor, the student was
able to proficiently:
Don Reese
Student
Mesa Community College
Academy Name
United States
Location
Otto Weeden
Instructor
May 13, 2016
Date
Instructor Signature
• Upgrade or replace components of a laptop based on
customer needs
• Describe the features, characteristics, and operating systems
of mobile devices
• Implement basic hardware and software security principles
• Apply good communication skills and professional behavior
while working with customers
• Perform preventive maintenance and advanced
troubleshooting
• Assess customer needs, analyze possible configurations,
and provide solutions or recommendations for hardware,
operating systems, networking, and security
IT Essentials
Certificate of Course Completion
• Define information technology (IT) and describe the
components of a personal computer
• Describe how to protect people, equipment, and
environments from accidents, damage, and contamination
• Perform a step-by-step assembly of a desktop computer
• Explain the purpose of preventive maintenance and identify
the elements of the troubleshooting process
• Install and navigate an operating system
• Configure computers to connect to an existing network
• Install and share a printer