Christopher Blackwood has over 3 years of experience in IT support and networking. He currently works as an IT Support Specialist Intern at BlueLinx, where he has led imaging and encryption processes using SCCM and provides first and second level technical support. He also has experience as a Senior Technician in the US Army, where he was responsible for installing, maintaining, and employing sensitive communications equipment. Blackwood is currently enrolled in a one-year career development program through Year Up that includes coursework in computer hardware, troubleshooting, and a 6-month internship.

1. Christopher Blackwood
404-431-3695 • Christopher.r.blackwood@gmail.com
Skills
 Software: Proficient in Microsoft Office suite, Windows 7-10, SCCM, Skype Business
 Hardware: Add or remove hard drive, RAM, Power Supply, and much more
 Networking:Experience in configuring switches & routers
Experience
BlueLinx Atlanta, GA
IT Support Specialist Intern July 2015 – Present
 Led imaging and encryption process of 40+ Tablets over a three week period using Microsoft SCCM which
resulted into improving transitional processes for outside sales representatives
 Install/Troubleshoot/Configure/Maintain software applications, the functionality of PC/MAC
desktops/laptops/tablets, printers, smartphones, and fax machines.
 Provide first and second tier technical support in person, phone, and remotely through our ticketing system for the
following technologies: Windows (Laptops, desktops), tablets & Smartphones (IPhone & Android), Antivirus
Software,and Microsoft Office.
 Assist users with connecting remotely using VMWARE & Cisco Any Connect to access the portalto their
machine.
 Communicates with various levels of management, while maintaining a courteous, professional demeanor and
attitude at all times under conditions that can be stressfulat times.
 Use SCCM/Hyena/Remote Desktop to troubleshoot and resolve client’s software & hardware issues.
US Army Forest Park, GA
Senior Technician/ Signal Support System Specialist July 2013 – Present
 Supervise 1.2 million dollars of highly sensitive equipment
 Responsible for installing, employing, and maintaining all signal support systems,terminal devices, satellite
communications equipment, and automated telecommunications computer systems for one hundred and twenty-
three personnel
Education
Year Up Atlanta, GA
Technical Support Training March 2015 – Present
 Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month internship
 Students learn the dynamics of computer hardware as well as troubleshooting, taking apart and putting a
computer.
 Relevant courses include: Computer Network Support, Intro to Computer Applications, Intro to Front-
End Web Development
Volunteer Experience
Bethel World Outreach Ministries Atlanta, GA
Computer Hardware Instructure August 2015

2.  Participated in teaching over one-hundred young adults computer hardware during the STEMFEST
event at Georgia Tech
Awards and Honors
 Year Up: Year Up Leadership Award Recipient April 2015

3. REFERENCES
Lieutenant Colonel Torrey Mitchell Sergeant Keith Locklear
(540) 842-2175 (910) 827-5486
Sergeant Ashley Stahl
(417) 861-5815