1. Mark Johnston, PMP, CSM
markhjohnston@yahoo.com
Summary
Senior Project Manager with over 10 years of experience and a highly successful track record of delivering
projects ranging from small-scale application development to multi-year Enterprise MDM deployments.
Consistently lead multiple projects simultaneously, while working with customers from Finance, Marketing,
Sales, IT Infrastructure, and Lab (Manufacturing) Operations. Systems engineering experience provides solid
base for leading highly technical projects. Highly skilled in needs assessment, quality assurance, delivering
within deadlines and completing projects under budget. Maintain industry-recognized PMP and Scrum
Master Certifications, which illustrates my level of professionalism and commitment to the Project
Management profession.
Skills
• Enterprise Infrastructure Implementations • Salesforce.com Project Management
• Application Development Life Cycle • Strategic Planning
• Waterfall Methodology • Deliver Executive Presentations
• Scrum Framework • Requirements Gathering and Documentation
• Quality Assurance Strategy and Processes • Project Budgeting and Forecasting
• Vendor Management • Project Scheduling
• Ability to manage multiple, diverse projects • Excellent attention to detail
• Analytical thinking and problem-solving • Confident Decision Maker
• Excellent written and verbal communication • Microsoft Word, Excel, PowerPoint, Visio, Access
• Planview Enterprise • Microsoft Project Server Enterprise
Professional Experience
ESSILOR OF AMERICA March 2003 - Present
IT Project Manager September 2010 - Present
• Manage numerous IT Infrastructure projects (hardware deployments and refreshes, upgrades, etc.)
• Facilitate sessions with Business Analysts and Stakeholders to document user stories and requirements
• Document and analyze business process flows to identify areas of potential improvement
• Coordinate test sessions with IT Quality Assurance (QA) department and stakeholders
• Utilize Microsoft Project Server or Planview Enterprise to create and maintain detailed project plans
• Consolidate estimates for task duration and resource requirements, develop detailed project budgets
• Proactively monitor project status and manage timelines
• Prepare and deliver frequent timeline and budget updates to stakeholders up to the executive level
• Identify, communicate, and mitigate project issues and risks
• Manage Change Requests when scope or requirement changes impact delivery date or budget
• Lead project “Lessons Learned” sessions to document which factors affected the project delivery
• Participate in Operational Planning process by reviewing and evaluating proposed new projects
• Collaborate with department leads to prioritize future projects during annual Capital Planning process

2. • Proven ability to manage multiple projects simultaneously, adjusting as needed with changing priorities
• Manage teams of varying size utilizing local, near-shore, and off-shore 3rd party contract resources
• Negotiate with vendors on professional services and support agreements
Mark Johnston, PMP
Project Lead June 2008 – September 2010
• Managed technical implementations at Essilor labs across US
• Coordinated IT and lab group resources to ensure all phases of the overall project were delivered on time
and on budget
• Created and maintained technical implementation documentation
• Facilitated QA regression testing and new product testing prior to go-live
• Conducted training for lab and technical support personnel
• Managed post-implementation support
Senior Systems Engineer March 2003 – June 2008
(September 2002-March 2003 Contract-to-Hire at Essilor)
• Deployed, maintained, and supported over 350 Windows-based servers in the US and 75 SQL Server
instances in North America, Puerto Rico, Thailand, and France
• Implemented Essilor’s first VMWare Virtual Server Enterprise infrastructure
GLOBAL PARADIGM SOLUTIONS February 2001 – September 2002
Technical Consultant/Project Coordinator
• Managed numerous technical projects for clients across Dallas/Ft. Worth, such as hardware and software
upgrades, network infrastructure design and implementation, installation and maintenance of Windows-
based application servers, configuring client PCs, Laptops, and printers
ADDITIONAL WORK EXPERIENCE AND REFERENCES AVAILABLE ON REQUEST
Professional and Technical Certifications
• 2016 – Certified Scrum Master from Scrum Alliance
• 2015 – ITIL Foundation Certification
• 2013 – Project Management Professional (PMP) certification from Project Management Institute (PMI)
• 2010 – Microsoft Certified Professional (MCP) in Microsoft Office Project 2007, Managing Projects
• 2003 – Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA)
Education and Professional Training
Lean Six Sigma Green Belt Training, 2013
Southern Methodist University, School of Engineering and Applied Science
Microsoft Database Administrator Program for SQL Server, 2001
Microsoft Networking Technologies Program, 1997
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3. University of North Texas
Bachelor’s of Business Administration, Graduated Fall 1994
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