Debbie Fowler is a customer service professional with over 15 years of experience in sales and retail management roles. She has a strong track record of achieving sales targets and developing staff. Her most recent role was as Store Manager at Whittards in the McArthurGlen Designer Outlet Village in Swindon from 2014 to 2016, where she was responsible for all aspects of store operations and meeting performance goals. Prior to that, she worked as Team Manager at La Senza in Swindon from 2009 to 2012. Fowler is seeking new opportunities where she can apply her interpersonal, leadership, and customer service skills.

1. Summary
Skills
Work History
Debbie Fowler
188 Cheney Manor Road
Swindon, SN2 2NZ
01793 271776
07701326855
debbiefowler673@gmail.com
Friendly and reliable customer service and sales professional skilled in
achieving sales targets in varied high-end sales environments. Effective at
multi-tasking and maintaining a friendly attitude under pressure.
Outstanding
interpersonal skills
Goal-orientated
Strong work ethic
Staff training and
development
extensive experience
in varied sales fields
Excellence in visual
standards
September 2014
－
December 2016
Unit 74 McArthurGlen Designer Outlet Village Swindon SN22DYWhittards
Store Manager
Worked towards store targets and KPI's using a like for like
sheet process and daily store performance board where all
staff knew and had targets to achieve.
Responsible for recruitment process of new staff members,
staff appraisals, staff training and staff disciplinary process.
Partook in quarterly regional management meetings held in
London and Birmingham as well as quarterly sales
conferences in Heathrow.
All in-store product training, leasing with McArthurGlen to
inform them of in-store promotions and new product line
launches.
Stocktaking, stockroom organisation.
Installation of all window displays and decals to company
guild lines.
Responded to customer questions and requests in a prompt
and efficient manner.
Decision making on refunds, product discounts write offs and
clearance promotions.
Contacted other store locations and Head Office to determine
merchandise availability consistent in going above and
beyond.
Greet customers in a timely fashion while quickly determining
their needs.

2. Education
Accomplishments
referance
Answering questions/requests/enquirers in a prompt sincere,
knowledgeable and friendly manner.
Built relationships with customers through repeated business
and CRM (customer date capture) to increase knowledge of
there shopping product history and get them on the
company's data base.
Recommended merchandise to customers based on their needs
and preferences.
Maintained knowledge of current sales and promotions,
policies regarding payment and exchanges, and security
practices.
Responsible for all money handling tasks, safe
counting/checks,cashing up, banking, liaising with G4S
(money pick-ups and change orders).
January 2009
－
January 2012
previous (Regent Street Swindon}La Senza
Full time Team Manager
Working towards all stores targets and KPI's.
Working towards higher conversion through footfall figures
and excellence in customer service and product knowledge.
Independently opening and closing the store setting store
alarms
Stocktaking, stockroom organisation.
Store merchandising through company guild-line POS.
Window installations, window decals, dressing mannequins.
Liaising with higher management, store visits
All cash handling, refunds/exchanges, end of day figures
e-mailed to head office.
Qualified Bra Fitter (also previously with Marks and
Spencer's)
September 2008 North Star AveSwindon College
Secondary Education Exam
Highest educational qualification in both years
mature student 2006-2008
In 2006 I returned to full time education where I studied for 2 years for a
B-Tec National Diploma in Media Hair &Make-Up Design which included
Art, passing both years with distinctions.
Mr Andy Williams -Area manager for the south region
Company-Whittards
Email
andy.williams@whittard.co.uk

3. work history
sales
Fitness first health club - Eldene Swindon {Full time health
club membership sales executive}
Henry George estate agents - Commercial Road Swindon {Full
time sales negotiator}
Outside clinic opticians - Wood St old town Swindon {Full
time telesales operative working on a commission based
salary}
retail
Wallis Ladies wear - Swindon {full time sales assistant}
Next Retail Ltd - Regent street Swindon {full time supervisor}
Prunuptia Bridal wear - Swindon {Full time sales adviser-
seamstress,suit hire and steam cleaner}
The Works - Regent street Swindon {full time Assistant
Manager}
The Body shop -Regent street Swindon {Sales
assistant/supervisor, Beautician,Company promotional
speaker,Out of store bridal make-overs,Staff trainer}
Marks and Spencer's - Mcarthurglen outlet swindon {Bra fitter
lingerie department,staff requiter}
La Senza - formally - Regent street Swindon {full time Team
Manager}
Whittards - Mcarthurglen outlet swindon {Store Manager}
other
Hair by Maurice - Brunel centre Swindon {first job 1989-1991}
Hair dressing apprenticeship.
Whsmith warehouse - Swindon {Full time picker and packer}
Yates wine lodge - Regent street Swindon {waitress ,barista}
Mcenzies wine bar - Old town Swindon {Restaurant
supervisor,barista,promotions}