The document provides a profile and resume for Heather Golding. It outlines her extensive experience in management roles across several industries, including retail, banking, and welfare. She has a proven track record of delivering sales increases, exceptional customer service, successful change programs, and developing talent. Her career highlights include roles as an Area Leader at PeoplePlus, District Sales Manager at Claire's Accessories, Regional Manager at Santander and Bradford & Bingley, and Area Manager roles at Iceland and Signet Group.

1. Heather Golding
Rochester, Kent
07747441012
goldingpnch@btinternet.com
Profile:
A highly experienced all round Management Professional with a reputation for setting and delivering
key business objectives. Particularly skilled at developing strong relationships to seek out and provide
solutions to a diverse range of business and customer needs both internally and externally. I have
always inspired and influenced at all levels with passion and drive to succeed. I am adept at
developing brand proposition and delivering exceptionally high standards by implementing
measurable action plans. Intuitive in style, I adapt own style to suit Individual, Situation or Business
needs. Self Sufficient and not afraid to make own decisions
Personal characteristics include high energy, drive and commitment to deliver success. I am
passionate about People, Progression, Products & Providing Excellent Customer Service.
Key career Highlights & Achievements:
* Proven track record for delivering significant increases against agreed sales and profit targets by communicating
business strategy to develop high standards and performance culture through effective “Buy in” methodology.
* Consistent approach to always delivering Customer Service standards to Exceptional levels in the 3 sectors I have
worked in. This is evidenced through Customer Survey’s & Feedback from Customer Forums.
* Successfully led a number of Programs for Change and Integration following Acquisitions for Business growth.
* I have experience in many roles of refitting and opening a number of new stores from a basic shell to a fully
operational business. I have done this in consultation with many departments, dealing with Contractors, Distribution,
HR, B&M and Operations teams.
* Designed and implemented “Best Practice”, a set of operational processes which drive out consistency, governance
and operational standards and efficiency across stores. This has resulted in Policies and Procedures being written or
adapted for the Group.
* Working closely with HR Teams to implement effective recruitment and selection programs to ensure high calibre
recruits who match the required Role Profile & Competency Skills. I have developed and retained talent with Growth
Investment. I have also been the HR Champion for the last 3 years supporting Performance Management,
Disciplinary and Grievance processes.
Area Leader PeoplePlus (Formally A4e prior to April 15) July 12- Sept 15 (Redundant)
A Welfare company that sets out to deliver for its customers whether they are the long term unemployed seeking
sustainable employment, a learner seeking a qualification to help them progress, an ex-offender trying to get their life back
on track. Delivering for the DWP contracts for Welfare & Employability as a direct delivery Provider and as a Supply Chain
Partner to other providers
I was directly responsible for 69 Staff across 7 Offices throughout Kent, Surrey and Sussex, including BM’s, Advisors,
trainers, Administrators who looked after 8000+ Customers and worked closely with Money Advise Services, Enterprise,
Specialist Intervention Partners including various Local Authority Partners.
District Sales Manager Claire’s Accessories April 2011 to February 2012
(Interim)
A fast moving Fashion Jewelry and Accessories Business targeting 3 key Age Groups from 3 to 18 years+. Fresh and Fun
Trend products in both Smart and Casual Styles. Also a leading Ear Piercing Specialist.
I was recruited initially to be responsible for 15 Stores in Central London with an Annual Turnover of £9 Million and
approximately 140 staff. After successfully stabilizing the District in 5 Months I was asked to extend my 6-month
Temporary contract to 11 months and oversee the next biggest Turnover District. I was responsible for 16 Stores around
London, Surrey and Sussex with an Annual Turnover of £6.5 Million and approximately 120 Staff.
Regional Manager Santander (Previously Bradford and Bingley) Dec 05 to Dec 2010 (Redundant)

2. Bradford and Bingley although a Bank was a deemed in the market to represent a Regional Building Society catering to
Customers with Investment, Lending and Savings needs. This was reviewed through effective fact finding to match a
suitable product solution to meet the customers’ needs. Following the acquisition of Bradford and Bingley in Sept 2008 by
Santander, The Branches were integrated into Santander as main stream High Street Banks.
Following Bradford and Bingley’s acquisition by Santander in Sept 2008 we moved at rapid pace through a major
integration program. This resulted in B&B branches being rebranded to Santander in Jan 2010. I was responsible for 14
branches throughout Kent. My Region consisted of 11 Ex Abbey branches (5 of which are super stores) and 3 Ex B&B’s
with a total of 1 Billion £’s+ Savings Liabilities.
Dec 05 to Sept 08
I previously managed 10 B&B’s throughout Kent and Sussex. My brief on joining Bradford and Bingley was to inspire a
"Salesmanship and Selling Culture" utilizing my retailing skills of Excellent Customer Service and experience whilst
driving cultural change in a fairly old fashion style Building Society.
Regional Controller Moss Bros Group August 04 to Sept 05 (Maternity Cover 1 Year)
150 Stores across the UK. Founded in 1851 Moss Bros is the UK’s most famous name in Men’s Clothing. Specializing in
Wedding Hire, Casual wear, Tailoring and business attire.
I managed a Region of 23 stores with a turnover of 10 Million. I was approached to offer a temporary solution to cover
Maternity Leave as a Regional Controller throughout the Christmas period. I accepted the role for 6 months whilst I
continued to search for my next suitable challenging role. I was offered an extension to my temporary position in Feb
2005 following great success within my Region. After completing one year and successfully underpinning the Regional
Structure with strategic recruitment and succession planning I left Moss Bros due the contract ending as the maternity
cover period ended.
Area Manager Iceland Nov 02 to April 04
750+Specialality Local supermarkets focusing primarily on Frozen Foods. The first supermarket to implement a Home
Delivery Service.
I was responsible initially for19 stores with a turnover of £35million and approximately 450 Staff. Following a restructure in
August 2003 I was responsible for 29 stores with a turnover of £88 million 700 Staff.
Regional Manager Signet Group plc Jan 02 to Oct 02
H Samuels known as the UK’s favorite Jeweler with 400+ stores selling quality and value Jewelry including Diamond
engagement and Wedding Rings. Ranges Include Watches, Gifts & Collectables
Full P&L accountabilities for 148 stores with a turnover of £180 million. This included 9 Area Manager Reports and 2000 staff in
Region.
.
Area Manager Signet Group plc June 99 to Jan 02
I was responsible £17 Million Turnover from 16 Stores which was the highest single area turnover in H Samuels.
Additional Information:
Interests: Meeting people and Travelling with a keen interest in different cultures, Eating and socializing with family and
friends.
Education: O level English, Arithmetic, Biology, Food & Nutrition, Modern Studies and Art.
A Level English, Biology, Food & Nutrition
Post Graduate certificate in Business Management @ University of Greenwich
C.L.A.I.T Computer Course
Training: Recruitment and Selection Course
Performance Management Course
Equal Opportunities and Discrimination Course
Managing Change and Leadership Course
Mock Employment Tribunal Training

3. Dale Carnegie Effective Leadership
References: Available on Request.