Claims Officer by Allianz WorldWide Care
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Jasmina Todorovac is a claims officer with AllianzWorldwideCare Ireland with over 5 years of experience. She has excellent planning, organizational, and communication skills. Previously she worked as a technical support analyst for Hewlett Packard in Leixlip, Ireland for over 6 years. She is reliable, assertive, and enthusiastic. She has strong computer skills in Windows, MS Office, and experience in incident management.
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Claims Officer by Allianz WorldWide Care
- 1. CurriculumVitae Personal information Name:JasminaTodorovac Address:Dublin15,Ireland Mobile:+353 87 1401830 E-mail:jasmina.todorovac@gmail.com CareerProfile I am a diligent,hardworkingandhighlymotivated individual.Ihave excellentplanningand organizational skillsthatbalance work,teamsupportandad-hocresponsibilitiesinatimelyand professionalmanner.Ihave excellentinterpersonal andcommunicationskillsandenjoyworkingon projectswithcross-functional teams. CoreCompetencies I am able toadapt to frequentchangesorunexpectedeventsintechnologyandworkenvironment.I am mature and I can be countedon.I alwaysworkwithintegrityandethicalityinmind.Imotivate myself bysettingchallenginggoalsandworkingunderpressuretomeetdeadlines.Iuse diplomacyand tact in orderto getteamworkdone inprofessionalmanner.Ipursue developmentopportunitiesand share my expertisewithothers.Iamable tosee hiddenproblemsandIlookbehindthe obvious. I am open-mindedandIconcentrate tousingresourceseffectivelyandefficiently. Work experience Dates: November2015 – Present Occupation or positionheld:ClaimsOfficer Name and addressof employer:AllianzWorldwideCare Ireland
- 2. Main responsibilities Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target Use AWC’s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided. In line with the company’s policy on cost containment identify duplicate payments, possible non- disclosure and fraudulent claims Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills Dates: January2000 – September2009 Occupation or positionheld:Car CompanyinThe Netherlands Name and addressof employer:Car Company inthe Netherlands Main responsibilities - Managing phone,mail,creditorsanddebtors - Addingorremovingdatato file records - Retrieve,sort,andfile all information - Processingmonthly payroll - Preparinginvoicesanddealingwithaccountsqueries - Preparingad-hocanalysisformonthlybookingreports - Correspondingwithall clients - Creating& maintainingsalesreports Dates: September2009 – September2015 Occupation or positionheld:Technical SupportAnalyst/IncidentLifecycle Coordinator Name and addressof employer:HewlettPackardLeixlip,Ireland
- 3. Main responsibilities - Dealingwithcustomerenquiriesbytelephone - Handlingemailsforthree accounts - Welcomingnewagentsonthe floor - Guide newagentstrue the troubleshootingprocessandtickethandling - DealingwithVIPcalls,emailsandtickets - PerformingdailyandweeklyILCreports - Monitors the appropriate Incident Management logging system for Incidents that are: o Unassigned o Not active o Reaching SLA threshold - Tracks Incidentstoensure timelyresponse(inaccordance withService Level Agreement) - Ensuresmisroutedcasesare trappedandassignedtocorrect supportworkgroups - Enablesandcoordinatescommunication betweenDeliveryorganizations - IdentifiesIncidentsthatrequiremovementthroughthe process - Manage all of the Incidentsthathave notbeenescalated - Monitors& reportviolationson properusage of PendingStatus Educationandtraining Primaryschool Secondary School of Technology Dutch classes Basic Administrationonlinecourse Personal skills Language(s): Native Bosnian, Serbian, Croatian,FluentDutch,English,Full IrishDriver’sLicense Socialskillsandcompetences: I am reliable,assertiveandenthusiastic.Iworkhardand thrive onmeetingnewpeople,workingindependentlyandwithotherstogetthe jobdone inan efficient,effectiveandresponsiblemanner.
- 4. Computerskillsandcompetences:I am experiencedinWindowscomputer environment, InternetExplorer, goodknowledge of all MSOffice products - Word, Excel,Access, PowerPointandOutlook. Performedcareerpreparationpath for Training& Coaching Management Quality Technical IncidentManagement References Available onrequest