This document discusses ING Belgium's use of predictive analytics and their customer intelligence department. It provides an overview of ING Belgium's strategy and approach to predictive analytics from 2005 to present day, including expanding their use of predictive models from 10 in 2008 to 38 currently. It also discusses increasing usage of model scores from 5% to 70% of commercial contacts over 5 years. Finally, it outlines ING Belgium's goals of expanding their analytics capabilities through a new data science lab to explore new techniques using big data and advanced analytics.