Cierra Ball has over 9 years of experience in customer service and account management roles. She has worked in various industries including healthcare, finance, telecommunications, and law enforcement. Her experience includes managing daily reports, communicating with customers to resolve issues, data entry, and navigating multiple computer systems to complete tasks. Cierra has strong communication skills, proficiency with Microsoft Excel, and the ability to work well under pressure and meet quotas.

1. Cierra S. Ball
(317) 658-3125
CierraBall@icloud.com
Experience
06/2015-Current Adidas Group
Account Specialist
-Communicating with sales reps via phone and email placing new orders and managing any issues with orders.
-Manage reports daily for inventory and open orders.
-Working with Microsoft Excel and doing daily reports on open orders.
04/2013-06/2015 Sallie Mae
Collections Specialist
-Accountable for contacting student loan customers whose accounts are delinquent or critically nearing de fault
-Precise data entry while navigating through multiple programs
-Ability to work effectively in a fast-paced, time-sensitive environment
-Strong verbal and written communication skills,with the demonstrated ability to effectively negotiate with cu stomers
to secure commitment to pay
-Managing an excel worksheet at all times to track account activity
8/2012 to 4/2013 WellPoint/Anthem
Customer Service Rep
-Answered provider calls regarding claims/billing issues, membership and eligibility
-Assisted providers with claims, member issues and eligibility for health insurance coverage
-Faxed, direct mailed or emailed summary of benefits documents
7/2010 to 6/2012 ACS
Customer Service Rep
-Answered customer phone calls regarding consumer wireless service
-Resolved issues such as billing and technical
-Navigated throughout as many as 5 different screens at one time
1/2009 to 7/2010 Indiana State Police
Data Entry Processor
-Keyed in trafficking tickets with a quota
-Filed criminal records
-Adhered to monthly quota as determined by management
-Worked using Excel and other Microsoft programs
12/2007 to 12/2009 Tele-Performance
Customer Service Rep
-Answered consumer phone calls regarding their wireless service
-Resolved billing to technical issues