Jose Vizcaino has over 10 years of experience providing customer support and technical services for businesses such as Dell, Chase Bank, AT&T, and others. He is fluent in English and Spanish with skills in computer repair, installation of operating systems, and customer service. His experience includes on-site support, remote support, and administrative tasks such as processing customer adjustments and maintaining records. He has certifications from New Horizons and Dell and can type 40 wpm.

1. Jose Vizcaino
16100 S.W. 157th
ave
Miami, Fl 33187
786-493-4925
josevizcaino915@hotmail.com
Experience
Collabera (Dell) September 2015 – December 2015
PC Field Technician
Visiting home and business users repairing a wide range of Dell computers.
Providing customer break fix support for home and business computers. Communicated clearly in
written and verbal form. Provided excellent customer service skills.
Accepting and delivery of all service calls assigned. Completed all administrative tasks associated with
each call. Responsible for control and return of assets and inventory. Other duties as assigned to meet
business needs. Providing functional guidance to colleagues as needed to meet additional business
requirements.
Smart Source (Chase Bank) June 2014– August 2015
PC Field Technician
Installation of banking hardware including pin pads, network printers, computers and instant issue card
machines. Installation of software including network installation of Windows operating system &
banking proprietary software for bank tellers.
Teletech (Work from Home) October-2014 – April 2015
Customer Service Representative
Attract potential customers by answering product and service questions and suggesting products and
services. Resolves product or service problems by clarifying the customer's complaint. Determining
the cause of the problem and selecting and explaining the best solution needed. Expediting correction
or adjustment and following up to ensure resolution.Maintain financial accounts by processing
customer adjustments.
Sutherland Global Services (AT & T - Work from Home) August 2013 -May 2014
Customer Service & Tech Support Agent
Maintained customer records by updating account information. Resolved product and/or service
problems by clarifying the customer's complaint and determining the cause of the problem. Selecting
and explaining the best solution to solve the problem and expediting correction or adjustment.
Providing following up to ensure satisfactory resolution. Maintained financial accounts by processing
customer adjustments.
Freelance January 2007 – January 2013
Miami, Fl
Provided on-site computer repair to small business and private customers
Diagnosed software issues, installed updates removed malicious programs

2. Education
2005-2007 New Horizons Computer Learning Center Miami, Fl
CompTIAA+ Certification
Ms Word, Excel, Access, PowerPoint Certification
DCSE – Dell Certified System Engineer 2009
Skills
Typing 40wpm
Bilingual fluent in both English and Spanish
Hands-on professional experience in all phases of computer repair such as installation & configuration
of computer, printers, and routers
Installed and upgraded Windows Operating Systems (2000, 2003, XP, Vista, Windows 7, Windows 8
and 10)
Tested systems to ensure elimination of viruses and other malware