This document summarizes a webinar about successful mobile computing project management. It discusses determining factors that correlate with successful versus unsuccessful mobile computing implementations. Key factors for success included defining an integrated cart solution, carefully scripting and measuring pilot programs, gaining vendor involvement, and establishing post-deployment support. The document also notes that classifying carts as fully integrated project-managed solutions versus drop-shipped interfaced carts can help assess implementation costs and success rates. The overall message is that closely managing trials, gaining vendor support, and having robust long-term maintenance are important for achieving high cart uptime percentages and a successful mobile computing deployment.

1. Enterprise Essentials eLearning Series
Successful Mobile Computing Project Management
Thursday - September 17, 2009
2:00 pm Eastern / 11:00 am Pacific
Finding a Clear Path to Successful Tom Burns
Selection and Deployment of Your VP National Accounts
Artromick
Mobile Computing Enterprise.
Todd Ross
Marketing Director
Artromick

2. Success in Mobile Computing
Key Questions:
Why does a mobile computer cart
program or solution work so well at
one facility, but fail at another
facility?
How do we determine successful
mobile computing?
What factors correlate to
successful implementations versus
unsuccessful?
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 1

3. Success in Mobile Computing
Review of past deployments cross
referenced by products and services
and reconciled them with field
support reports.
Looking for success defined as an
average percentage of carts
available over 6 months of
deployment.
Uptime percentage equals:
total carts available
total carts deployed
Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 2

4. Success in Mobile Computing
There are commonalties in successful mobile
computer cart deployments:
Cart was defined and integrated
Trial was scripted, managed, and measured
Close supervision of a “live” pilot
Staging and Class lab was pre-planned and
organized
Vendor co-ownership of deployment
Prescribed Post-Deployment support plan
Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 3

5. Success in Mobile Computing
Fully-Integrated
Cart Solution
Computing Options Vendor Accessories & Options Peripheral Devices
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 4

6. Success in Mobile Computing
Trial and Pilot were defined, measured and
meaningful.
This process mirrored the scripted point-of-care
workflow process being adopted.
Multi-disciplinary:
Clinical
Engineering
IT
Informatics
Pharmacy
Vendor assisted.
Set goals to define what ‘success’ looks like.
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 5

7. Success in Mobile Computing
Project was well staged and class
lab was established.
Be sure vendor is aware of your
timetable and the key drivers for
staying on time.
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 6

8. Success in Mobile Computing
Project Deployment is co-owned.
1
Define who is responsible for what; and who 2
is going to be ‘where’, and ‘when’.
Gain understanding and expertise from
vendor.
3
Vendor IT Vendor Log. Hosp IT Hosp Clncl.
1
Sunday, August 02, 2009 1 A 1
Monday, August 03, 2009 2 1
1
Tuesday, August 04, 2009 B 2 2 3
Wednesday, August 05, 2009 3
4 2
Thursday, August 06, 2009 3 C 4
Friday, August 07, 2009 3 5
Saturday, August 08, 2009 4 6
2
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 7

9. Success in Mobile Computing
Post Deployment support is rule-driven:
Dedicated Technical Support
Hospitals and healthcare run
24/7/365
Mobile computing cart
solutions require 24/7 support
Inquire on staff, response, and
escalation plans
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 8

10. Success in Mobile Computing
Is 99.3% Uptime a practical achievement?
Assessing the “costs” to reach that benchmark:
What were our vendor costs to reach this level?
Cart design and integration?
Trial and piloting?
Staging – offsite or onsite?
Vendor and/or Internal Training?
Deployment – What level of assistance?
Field technical integration support?
Additional Support, Preventative Maintenance,
“Green” battery programs?
Cost of Standard Warranty?
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 9

11. Success in Mobile Computing
Is 99.3% Uptime a practical achievement?
The “Cost of Downtime” can be a
tough to cost determine…here’s
what we used as opportunity cost.
According to Healthcare
Informatics, a study of
hospital downtime found that
device downtime can be
estimated at .52 cents per
minute or $31.20 per hour
Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 10

12. Success in Mobile Computing
Is 99.3% Uptime a practical achievement?
Common attributes create two mobile
computer cart classifications:
Classification A
Project managed integrated cart
Classification B
Drop shipped interfaced carts
Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 11

13. Success in Mobile Computing
In summary, to optimize your opportunity for
mobile computing cart deployment and
adoption success, it is critical to:
Clearly define an integrated cart solution
Script, manage, and measure the trial
Closely monitor the live pilot of carts
Pre-plan cart staging and class lab
Gain co-ownership of project from vendor
Utilize prescribed post-deployment
support plan
Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 12

14. Enterprise Essentials eLearning Series
Successful Mobile Computing Project Management
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© 2009 Artromick | Proprietary + Confidential