1. Paula Henke
paulalhenke@gmail.com  6710 Elmwood Ave. # 306, Middleton, WI 53562
H: 608 - 833 - 0857  C: 608 - 426 - 4442
HIGHLIGHTED SKILLS
 Document Administration  QuickBooks Proficient
 Systemization Implementation Skills  Proficient with Microsoft Office ( Word, Excel, Outlook)
 Client Relationship Management  Proficient with QuickBooks Pro & QuickBooks Online
WORK EXPERINCE
Urban League of Greater Madison Madison, WI 10/2016 to Present
Administrative & Computer Lab Assistant
 Creating employment lead tracking and management tool for employment placement
specialists to increase placement efficiency.
 Assisting clients participating with follow up job attainment tasks such as: completing
online applications, customizing resumes, drafting 7 customizing cover letters and job &
interview tracking.
 Conducting satisfaction surveys to assess services received and needed adjustments to
services and program elements.
Access Door & More Madison, WI 03/2016 to 06/2016
Bookkeeping and Scheduling Specialist
 Increased efficiency to allow business growth by creating new financial organizational,
recording and tracking systems for invoice/billing and business tax preparation.
 Coordinated Installation projects between customers and installation crews to ensure timely
completion.
 Collected, complied and prepared various forms of communication and financial data from
clients regarding unpaid services to reconcile overdue invoices.
Atwood Publishing Madison, WI 03/2014 to 06/2014
Customer Sales Assistant
 Fulfill and track online and phone textbook order requests for educational institutions.
 Performed multiple tasks as needed at high volume intervals such as answering inbound
calls, troubleshoot tracked orders and issue quandary ensure order completion.
 Identified customer concerns and provided full service solutions to ensure superior customer
service.
EDUACTION
University of Wisconsin Whitewater, WI 05/2008
Bachelor of Arts in English & Women’s Studies