Chera Sherman-Breland has over 15 years of experience in business management, operations management, and financial analysis. She has a proven track record of reducing costs and increasing revenue and profitability through innovative management techniques. As a Training General Manager, she consistently ranked #1 in profitability and received awards for her performance. She reduced turnover by over 100% and increased sales, customer service, and overall operations by focusing on customer service, policy, and staff development.

1. Executive Profile
Skill Highlights
Core Accomplishments
CHERA SHERMAN-BRELAND
5 Pleasant Ridge Sub Rd, Laurel, MS 39443 | H: 6013106554 | cherabreland@hotmail.com
Business Manager focused on cutting company costs and boosting company revenue through
innovative management techniques. Organized and diligent with a strong background in sales,
planning, budgeting, staffing, marketing, exceeding P&L requirements, and operations.
Operations management
Risk management
Forecasting
Performance tracking and evaluation
Decisive leader
P&L management
Human resources management
Cost estimating
Team building
Cost reduction
Cost reduction
Procedure development
Employee engagement
Accounting and finance background
Exceptional time management skills
Strong public speaker
Project analysis
Leadership mentoring
Conflict resolution
Business and requirements analysis
Reliable
Excellent communication skills
Energetic
People-oriented
Excellent work ethic
Strong interpersonal skills
Dependable
Expert in risk management
Basic mathematical aptitude
Account analysis expertise?
Complex problem solving
Financial analysis and planning
Proficient in Excel, Word, Power Point,
Windows, Keyboarding, etc...
Won General Manager Profit award 2008, 2009, 2010, 2012; producing more revenue
for the company than any other Manager to date.
Received an internal audit score of 911, attaining the Elite Emerald Club status.
Created strategies to develop and expand existing customer sales, resulting in a 15%
increase in annual sales.
Increased cost-effectiveness by 30% through compliance enforcement and
implementation of a rigorous quality control system.
Reduced employee turnover by 118%.
Exceeded associate job placement goal by 80% by implementing thorough training and
development program assessments.
Trained Managers for the company
Regional Training Manager
Boosted customer satisfaction ratings by 60% in under 6 months.
Recognized as one of the top ten Managers in a 60-store chain.
Business Development:
Successfully grew business by focusing on customer service, strictly following
policy and procedure, and staff development.
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2. Professional Experience
Education
Mar 2003 to May 2012Training General Manager
QRC - Birmingham, AL
Successfully ran a $3million a year business
Ranked #1 in the company for the last 4 years of employment in profitability
Averaged a 38% GMP
Reached elite Emerald Club ranking in operations
Reduced turnover by over 100%
Trained managers for the company
Managed 70 plus employees and 4 to 8 managers at all times
Increased sales, customer service and overall operations by focusing on customer
service first, following policy and procedure, and always leading my staff with
integrity.
Jan 1998 to Feb 2003Financial Analyst, District Manager
CitiGroup - Jackson, MS
Prepared Financial Analysis for clients
Life Insurance
Managed a team of analysts
Marketing
Jul 1993 to May 1996Recreation Therapy
State of Mississippi - Ellisville, MS
Documented and carried out programming
Created and carried out scheduled events
Participated in state wide compliance programs and assessments
2000Certificate of Completion/Life Insurance Certification, Finance
PFSU - Hattiesburg, MS, Forrest
2000Certificate of Completion , Computer
JCJC - Ellisville, MS, Jones
Computer Programming
Windows
Keyboarding
Excel
Power Point
Microsoft
1992High School Diploma, Required
West Jones High School - Soso, MS, Jones