Syed Haider has over 12 years of experience in leadership roles in the service industry. He has a track record of success in team leadership, customer service excellence, and service performance enhancement. Most recently, he worked as an Industrial Service Supervisor at Cummins Eastern Canada from 2013-2015, where he boosted morale, defined goals, resolved issues, and ensured training compliance to improve profitability and customer satisfaction. Syed is now seeking new opportunities and can be reached at Syed.ad.haider@gmail.com.

1. Syed A Haider - Expect Service Leadership with professionalism.
416-300-7865
Syed.ad.haider@gmail.com
ca.linkedin.com/in/syedadhaider
“Syed took a leadership role in service area. He had been
involved in programs that exemplify the importance of
excellent customer service and is thus well versed in
demonstrating this in the service industry.”
- Elizabeth Gauld, Exec. Director HR-Cummins Canada
A dynamic service leader with extensive experience in team leadership, customer service excellence, service perform-
ance enhancement, warranty compliance, talent development and service sales optimization. Over 12 years of experience
working of a fortune 500 global organization, plus 6 more years of experience working with small to mid sized organiza-
tions. Competencies include: providing innovative problem solving solutions, guiding and coaching new talent, building
strong and motivated teams, utilizing sound judgement in making accurate warranty and goodwill policy decisions, de-
veloping strategies for enhancing service performance and optimizing sales.
#Knowledge
#Performance
#Competence
Service PerformanceLeadership Customer Service
 Collaborative style leadership.
 Boosted morale by challenging &
encouraging direct reports, be-
stowed credit where it was due.
 Conducted weekly meetings with
staff, defined goals and monitored
progress.
 Organized bi-weekly conference
calls with technicians, provided
updates on organizational success,
performances, issues, technical &
warranty bulletins.
 Maintained daily contact with each
technician. Discussed work in
progress. Resolved their day-to-
day issues with work, safety, cus-
tomers, parts, tools & vehicles.
 Ensured training compliance by
scheduling technicians on neces-
sary factory training courses.
 Improved profitability by maxi-
mizing technician utilization while
maintaining efficiency.
 Secured highest level of customer
satisfaction, as reflected in third
party customer surveys.
 Built & maintained close relations
with customers through keeping in
contact over the phone and face-to
-face meeting visits.
 Managed customer expectations
by analyzing the needs of the
customers and providing the
innovative solutions.
 Resolved customer disputes
through incorporating negotiation
techniques.
 Facilitated service sales growth by
identifying new customers and
approaching them with custom-
ized solutions.
 Prepared Quotes & acquired cus-
tomer approvals. Ensured profit-
ability by monitoring repair.
 Coordinated high level customer
focused meetings.
 Hired and developed new talent,
provided continuous guidance to
the hires.
 Drove improvements in service
measures through implementing
strategies to enhance service
performance.
 Closely monitored the progress
of service writers on key service
indicators.
 Reduced the burden on resources
by developing unique problem
solving solutions.
 Utilized sound judgement in
making accurate warranty and
goodwill policy decisions.
 Ensured warranty compliance by
diligently following warranty
guidelines and protocols.
 Administered payrolls, vacations,
annual professional development
reports and performed other
supervisory duties.
Work History
 Cummins Eastern Canada 2004-Dec 2015
Industrial Service Supervisor 2013-2015
Warranty Administrator 2010-2013
Service Writer 2004-2010
 ParPak Inc. 2002-2004
Material Handler 2002-2004
#Experience
Education
 Bachelors of Commerce 1997
 Diploma in Computer Science 1995
 Professional Development Courses at Cummins,
such as: Supervisor Skills, 3D Customer Focus, Engine
101, WHMIS, Lockout-Tagout, QuickServe, Warranty
Administrator, North American Service Adviser etc.