This document discusses various aspects of managing human resources in a hotel front office. It covers recruiting, both internal and external methods; selecting candidates through tools like job specifications and interviews; hiring, orienting, and training new employees; and scheduling and motivating staff. Recruiting involves seeking and screening applicants to fill open positions. Internal recruiting has advantages like lower costs but can cause issues like favoritism. External recruiting brings new ideas but lowers short term productivity. Selection ensures candidates have the skills and qualities needed, using tools like job descriptions and reference checks. Training prepares employees through skills practice and follow up support. Scheduling and motivation techniques keep staff engaged.