The document outlines the standard procedures for checking in hotel guests. It details the steps of preparing for guest arrival, welcoming them, checking reservations, assigning rooms and rates, accepting payment, issuing room keys, escorting guests to their rooms, and providing alternatives if rooms are unavailable. It stresses treating all guests with equal respect, extending a warm welcome, properly handling guest messages and requests, disclosing rates, and collecting advances from walk-in guests.

2. First of All…
#Prepare for Guest Arrival
#Check room status and availability
#Check expected arrival and departure
#Special Request
#Important guest

3. Process Begins…
Guest Arrives
Welcome the Guest
Try to make themfeel comfortable
Give them information about the country, region,
and sites etc.

4. Check Reservation Status
Ask the guest name
Check the system for the reservation
If guest made a reservation
Ask for the remaining information
Then complete the Registration Form

5. Assign room & rate
Always ask for the guest preference
If guest have some priority, try to fulfill that first
Guest must be informed about the room rate
After assigning the room, check again…

6. Check Mode of payment
Ask guest how he want to settle his account
In case he offer card, check weather card is
accepted by property or not
If he offer other currency ,you should accept that
If the guest pay a limited amount we should accept
that also

7. Issue room key
Prepare roomkey
Ensure last key is destroyed
Give it to the guest
Escort guest to room
If guest is new to hotel
If he is old one
As per wish of guest

8. If guest did not made any reservation
Check whether rooms are available or not
If rooms are available
Follow the same procedure i.e.
completeregistration form
assign room& rate
Check mode of payment
issue roomkey
Escort guest to room

9. If rooms are not available
Deny request
Suggest alternative
Like if you have any chain hotel
Hotel near by you
Guest preference

10. Key point should be keep in mind
All guest should be treated with equal respect
Always extend a warm welcome and cheerful
greeting
Any message related to the guest should be sent to
the Front Office
The receptionist should offer themselves rather
then calling some one else

11. The front desk clerk should disclose the room rate
as it is the most important part of contract
For a walk in guest, advance must be requested
from him, against accommodation and incidental
charges

12. BIBLIOGRAPHY
Wikipedia
Goggle Images
Journal’sNote