How check in happen in hotel and what are the various method.

2. First of All…
#Prepare for Guest Arrival
#Check room status and availability
#Check expected arrival and departure
#Special Request
#Important guest

3. Process Begins…
Guest Arrives
Welcome the Guest
Try to make themfeel comfortable
Give them information about the country, region,
and sites etc.

4. Check Reservation Status
Ask the guest name
Check the system for the reservation
If guest made a reservation
Ask for the remaining information
Then complete the Registration Form

5. Assign room & rate
Always ask for the guest preference
If guest have some priority, try to fulfill that first
Guest must be informed about the room rate
After assigning the room, check again…

6. Check Mode of payment
Ask guest how he want to settle his account
In case he offer card, check weather card is
accepted by property or not
If he offer other currency ,you should accept that
If the guest pay a limited amount we should accept
that also

7. Issue room key
Prepare roomkey
Ensure last key is destroyed
Give it to the guest
Escort guest to room
If guest is new to hotel
If he is old one
As per wish of guest

8. If guest did not made any reservation
Check whether rooms are available or not
If rooms are available
Follow the same procedure i.e.
completeregistration form
assign room& rate
Check mode of payment
issue roomkey
Escort guest to room

9. If rooms are not available
Deny request
Suggest alternative
Like if you have any chain hotel
Hotel near by you
Guest preference

10. Key point should be keep in mind
All guest should be treated with equal respect
Always extend a warm welcome and cheerful
greeting
Any message related to the guest should be sent to
the Front Office
The receptionist should offer themselves rather
then calling some one else

11. The front desk clerk should disclose the room rate
as it is the most important part of contract
For a walk in guest, advance must be requested
from him, against accommodation and incidental
charges

12. BIBLIOGRAPHY
Wikipedia
Goggle Images
Journal’sNote