The document outlines the procedures for handling reservations and guest arrivals and departures at a hotel reception. 1) Reservation requests are recorded and the information is stored in the hotel system, updating room availability charts. Confirmation is issued to the guest. 2) Upon arrival, guests register with contact details and room assignment. Payment is arranged and the guest is escorted to their room with luggage. 3) For departure, guests settle bills and luggage is retrieved before check-out is complete and the room status is updated.

1. RESERVATION<br />Step: - 1<br />The reservation request which is received through any of the modes of reservation is noted down on a RR form or RR envelope after checking the wall chart or CRS chart for the availability status of rooms.<br />The following rules must be taken:-<br />Name of the guest & accompanying person.

2. Designation, company name & address.

3. Date of arrival.

4. Date of departure

5. Mode of arrival & time.

6. Room types & meal plans & packages if any.

7. Mode of payments.

8. Method of guarantee.

9. Special instruction like A/P pick up, preference of room etc.