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Introduction to ConnectCentral Pty Ltd


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Introduction to simulated company

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Introduction to ConnectCentral Pty Ltd

  1. 1. Introducingconnectcentralsimulated office<br />2011<br />
  2. 2. “What is CONNECTCENTRAL”?A simulated workplace where you can gain valuable employability skills.You will have the opportunity to gain a part or full qualification by completing a range of learning activities in a simulated work environment.<br />
  3. 3. Learner/teacher roles<br />
  4. 4. The Learner1. Becomes an employee (trainee) of the company.2. Is allocated a position within each Departments on a rotation basis:3. Tasks are carried out relevant to allocated job role.<br />
  5. 5. Departments<br />Administration<br />Accounts.<br />Human Resources<br />Sales and Marketing<br />Call Centre<br />Purchasing<br />Warehouse<br />
  6. 6. The Teacher!<br />
  7. 7. About connectCENTRAL!<br />
  8. 8. About connectCENTRAL!<br />
  9. 9. Managing Director<br />Steve Parsons<br />
  10. 10. connect CENTRALOffice Locations<br />Launceston<br />Hobart<br />
  11. 11. Product Range<br />Range of Stationery Items<br />Range of Office Furniture<br />DVDs<br />Range of Australian Products<br />
  12. 12. Role of connect CENTRAL<br />To seek new customers and suppliers<br />To provide support in the following areas:<br />training in business system<br />business plan for operations<br />marketing and management support<br />strategies for advertising campaigns<br />customer service training<br />To prepare advertising and promotional material for all stores<br />To increase product range and supplier base<br />
  13. 13. Role of Accounts Department<br />Robert Marconi<br />Accounts Manager<br />
  14. 14. Role of Administration Department<br />Janet Parker<br />Administration Manager<br />
  15. 15. Role of Human Resources Department<br />Lyn Singh<br />HR Manager<br />
  16. 16. Role of Sales & Marketing Department<br />Kylie Adams<br />Sales & Marketing Manager<br />
  17. 17. Role of Call Centre Department<br />Samantha Jones<br />Call Centre Manager<br />
  18. 18. Resources:<br />connectCENTRAL NETWORK<br />
  19. 19. Files<br />The connectCENTRAL network is on the shared drive under the connectCENTRAL folder for the current year.<br />Access to ConnectCentral Templates, OH&S files and other important documents used by the company can be sourced from this folder.<br />Please check out the location of the company files.<br />
  20. 20. NETP WORKSHEETS<br />
  21. 21. New Employee Training Programs:<br />Worksheets are issued from HR and relate to various office functions. Each employee is required to complete each NETP worksheet issued.<br />
  22. 22. Reflection Journals and Performance Reviews<br />Self reflection, training and support<br />Receiving feedback on performance, statistical data showing results<br />Strategies to achieve goals <br />Meetings with Supervisors<br />Time Spent on Processes<br />
  23. 23. connectCENTRAL Training Manuals<br />Policy and Procedures Manual<br />OH&S Manual<br />Style Manual<br />Customer Database Manual<br />eLearning Manual<br />
  24. 24. Our Motto: Our People Make The Difference!<br />
  25. 25. What to strive for while training at connectCENTRAL!<br />Define your challenges<br />Technologicalas well as personal<br />Set realistic expectations<br />Mastery is not achieved overnight<br />Keep your eye on the goal<br />
  26. 26. Welcome to connectcentralpty ltd<br />