The document discusses improving business writing skills. It recommends that business writing be audience-oriented, purposeful, and concise. It outlines the writing process as involving prewriting, writing, and revising stages. It discusses factors to consider when selecting a communication channel, such as importance, feedback needs, cost, and formality. It provides tips for using inclusive, positive, and conversational language to improve tone. Technology can help with tasks like outlining, fact-checking, and designing professional documents.