This document discusses etiquette for modern communication technologies. It provides guidelines for considerate use of mobile phones and respecting others' privacy and availability. The key points are:
1. Mobile phones should be silenced in meetings and private calls taken privately. People deserve full attention during conversations.
2. For intrusive technologies like Skype, "ping before ring" by messaging first to check availability before calling.
3. Receivers have rights to privacy and unavailability; senders have rights to reasonable responses.
4. Receivers should keep status updated and acknowledge messages with expected response times. Both parties should respect communication preferences and availability of others.
Analyze your own communication style (Based on your current job) across various areas such as verbal communication, active listening, and non-verbal, and meeting handling capability.
This document provides an overview of a course on communication skills development for writing in a business context. It discusses proper use of texting, emails, and netiquette according to guidelines. The document outlines tips for effective business texting and emails, such as knowing your audience, using clear subject lines, signatures, and brevity. It also summarizes Virginia Shea's rules of netiquette which emphasize treating others online as you would in person.
1. The document provides guidelines for proper etiquette, or "netiquette", when communicating professionally online or digitally. This includes being aware that what you write may have lasting consequences and be seen by unintended audiences.
2. Specific tips are provided for communicating effectively via text messages, email, and letters in a business or professional context. Guidelines address topics like tone, formatting, signatures, and ensuring communications are clear, concise, and professional.
3. It is important to consider your audience and context when communicating digitally for work. What you write may reflect on you and your employer, so take care to avoid offensive, insensitive, or inappropriate content in all online communications.
The document discusses the basics of communication, including the different forms of communication like reading, writing, speaking, and listening. It also covers concepts like effective communication being a two-way process that requires a sender, receiver, message, and feedback. Barriers to communication are also examined, such as word choice, confusing messages, distractions, and stereotyping. Finally, the document provides tips for good written, oral, and listening skills as well as the importance of active listening.
This document provides guidelines for effective email communication. It discusses how sending emails to multiple recipients often does not generate the expected response and can lead to frustration. It recommends considering the purpose and recipients of any email before sending. For responses, it suggests only replying to the initiator if you are a CC recipient, and not using "reply all" or involving others unless necessary. It also notes that alternatives like phone calls or meetings may be more effective than lengthy email chains in some situations. The aim is to instill thoughtful email practices to maximize productivity and communication within a project.
This document discusses various aspects of communication including oral communication, written communication, presentations, barriers to communication, and strategies for effective communication. It provides guidelines for oral communication including being candid, clear, complete, concise, concrete, correct, and courteous. Barriers to communication discussed include physical, semantic, organizational, and psychological barriers. Strategies mentioned for overcoming barriers include active listening, being clear, ensuring feedback, and improving communication skills. The document also examines meaning and techniques for conversation control such as asking questions, giving compliments, maintaining eye contact, and strategic pausing.
This document discusses different types of communication in organizations. It begins by defining formal communication as flowing along prescribed channels that members must follow, including vertical and horizontal communication. Vertical communication involves communication between managers and their subordinates or superiors. Downward communication flows from superiors to subordinates to give directions, policies, and performance updates. Upward communication flows from subordinates to superiors and provides feedback, addresses grievances, and offers suggestions. Horizontal communication occurs between peers at the same level and facilitates coordination. The document also discusses informal communication, also known as the grapevine, which occurs through unofficial channels and transcends formal lines.
The document discusses barriers to effective communication in organizations. It identifies 7 main barriers: 1) language differences, where the same words can have different meanings to different people; 2) information overload, where too much information can be misinterpreted or forgotten; 3) inattention, where messages may not be fully listened to; 4) time pressures, where deadlines reduce full communication; 5) distractions, where external factors can interfere with the message; 6) emotions, where feelings can influence message reception; 7) complex structures, where more management layers increase chances of message distortion. The barriers interrupt the flow of communication from sender to receiver, reducing effectiveness. Managers must identify and address such barriers to improve organizational communication.
Analyze your own communication style (Based on your current job) across various areas such as verbal communication, active listening, and non-verbal, and meeting handling capability.
This document provides an overview of a course on communication skills development for writing in a business context. It discusses proper use of texting, emails, and netiquette according to guidelines. The document outlines tips for effective business texting and emails, such as knowing your audience, using clear subject lines, signatures, and brevity. It also summarizes Virginia Shea's rules of netiquette which emphasize treating others online as you would in person.
1. The document provides guidelines for proper etiquette, or "netiquette", when communicating professionally online or digitally. This includes being aware that what you write may have lasting consequences and be seen by unintended audiences.
2. Specific tips are provided for communicating effectively via text messages, email, and letters in a business or professional context. Guidelines address topics like tone, formatting, signatures, and ensuring communications are clear, concise, and professional.
3. It is important to consider your audience and context when communicating digitally for work. What you write may reflect on you and your employer, so take care to avoid offensive, insensitive, or inappropriate content in all online communications.
The document discusses the basics of communication, including the different forms of communication like reading, writing, speaking, and listening. It also covers concepts like effective communication being a two-way process that requires a sender, receiver, message, and feedback. Barriers to communication are also examined, such as word choice, confusing messages, distractions, and stereotyping. Finally, the document provides tips for good written, oral, and listening skills as well as the importance of active listening.
This document provides guidelines for effective email communication. It discusses how sending emails to multiple recipients often does not generate the expected response and can lead to frustration. It recommends considering the purpose and recipients of any email before sending. For responses, it suggests only replying to the initiator if you are a CC recipient, and not using "reply all" or involving others unless necessary. It also notes that alternatives like phone calls or meetings may be more effective than lengthy email chains in some situations. The aim is to instill thoughtful email practices to maximize productivity and communication within a project.
This document discusses various aspects of communication including oral communication, written communication, presentations, barriers to communication, and strategies for effective communication. It provides guidelines for oral communication including being candid, clear, complete, concise, concrete, correct, and courteous. Barriers to communication discussed include physical, semantic, organizational, and psychological barriers. Strategies mentioned for overcoming barriers include active listening, being clear, ensuring feedback, and improving communication skills. The document also examines meaning and techniques for conversation control such as asking questions, giving compliments, maintaining eye contact, and strategic pausing.
This document discusses different types of communication in organizations. It begins by defining formal communication as flowing along prescribed channels that members must follow, including vertical and horizontal communication. Vertical communication involves communication between managers and their subordinates or superiors. Downward communication flows from superiors to subordinates to give directions, policies, and performance updates. Upward communication flows from subordinates to superiors and provides feedback, addresses grievances, and offers suggestions. Horizontal communication occurs between peers at the same level and facilitates coordination. The document also discusses informal communication, also known as the grapevine, which occurs through unofficial channels and transcends formal lines.
The document discusses barriers to effective communication in organizations. It identifies 7 main barriers: 1) language differences, where the same words can have different meanings to different people; 2) information overload, where too much information can be misinterpreted or forgotten; 3) inattention, where messages may not be fully listened to; 4) time pressures, where deadlines reduce full communication; 5) distractions, where external factors can interfere with the message; 6) emotions, where feelings can influence message reception; 7) complex structures, where more management layers increase chances of message distortion. The barriers interrupt the flow of communication from sender to receiver, reducing effectiveness. Managers must identify and address such barriers to improve organizational communication.
Research has found that the average employee spends about a quarter of their time at work combing
through the hundreds of emails they send and receive each day. And yet, according to research, over 60% of professionals still don't know how to use email appropriately.
This document outlines 10 types of digital miscommunication and how to avoid them. It discusses issues like using emojis carefully, proofreading messages for typos or emotional tone, being aware of how punctuation can impact tone in short responses, using video when first communicating with someone, and being mindful of urgency and work-life boundaries when communicating digitally. The conclusion emphasizes re-reading messages before sending to catch errors, maintaining professionalism in digital exchanges, and how lack of non-verbal cues can lead to miscommunication without care.
The document discusses various forms of business communication and correspondence, both traditional and emerging. It covers traditional methods like memos, letters, telephone calls, and email, as well as newer technologies like videoconferencing, blogging, podcasting, instant messaging, and voice over internet protocol. It also discusses communication styles for auditory and visual thinkers and tips for effective telephone conversations, presentations, and email etiquette. Emerging tools in the cloud for word processing, storage, and collaboration are also covered.
PERFECT E-MAIL GETTING A JOB = ARISE ROBYArise Roby
This document provides tips for proper email etiquette. It discusses keeping email addresses professional and simple, knowing your audience and introducing yourself if needed, only discussing official matters, being careful with confidential information, responding in a timely manner, avoiding one-word replies and short forms, keeping emails clear and organized, using descriptive subject lines, properly managing attachments, being careful with reply-all, keeping messages short and to the point, and always including a professional signature. Following these email etiquette tips can help you communicate effectively and make a good impression.
The document provides 10 tips for writing effective emails that will be opened, read and responded to favorably by recipients. The tips are: 1) use a strong subject line; 2) include an email signature; 3) be concise and keep messages relevant; 4) use plain text formatting; 5) ask the reader to take action; 6) consider tone of voice; 7) respond promptly; 8) keep attachments under 5MB; 9) keep mail groups to 20 people or less; and 10) proofread before sending. Following these tips will increase the likelihood that recipients will actually read and positively react to emails.
This document provides an overview of technical writing for an electrical engineering course. It discusses the importance of concise writing that directly answers the reader's questions. Key points include focusing writing around questions, acknowledging questions that cannot yet be answered, and using a structured approach of outlining sections before writing the document in detail. The document also discusses elements of technical documents like abstracts, introductions, conclusions and persuasive writing techniques.
The document discusses effective business writing skills. It covers understanding the importance of writing skills and different types of business documents. Specific sections provide guidance on writing emails, including structure, common mistakes to avoid, and tips for an effective email. The writing process is also examined, outlining the key steps of planning, drafting, editing and finalizing documents. Different types of business documents are also listed.
Effective email communication is important for professional relationships. When writing emails, it is essential to plan purpose and content, use an appropriate tone for the recipient, and include a clear subject line, greeting, main points, closure, and signature. Details should be concise and to the point. Proper grammar, spelling, and tone help ensure the message is understood as intended. Proofreading before sending helps avoid errors that could damage relationships or understanding.
This document discusses various aspects of communication. It defines communication as the transfer of information from one person to another. It distinguishes between internal communication within an organization and external communication between an organization and outside parties. It outlines factors that influence the choice of communication method, such as cost, speed, secrecy and record keeping needs. It then describes different communication methods including oral, written and visual forms as well as modern methods using technology.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
The document provides guidelines for proper email etiquette. It discusses defining email and its importance, as well as when to use email. Specific tips covered include greeting recipients by name, using proper grammar and spelling, being concise, including references in subject lines, and considering time differences between recipients. The document stresses maintaining a professional tone in business emails.
3 Types of Business Communication and How to Master Themaccentcoachla
If you work in almost any type of business, you’re going to be communicating with other people. It may be customers and co-workers or staff and vendors. There are three main ways of communicating in the business world, and you must know how to use all of them and when to use each one. theaccentcoach.com
Here are some key reasons why it is better to say what can be done rather than what cannot be done when communicating negative information:
- It provides a constructive focus. Stating possibilities and options directs the conversation towards solutions rather than just problems.
- It maintains hope. Expressing what can be done leaves the door open for positive outcomes rather than shutting things down completely. This is psychologically easier for the receiver to accept.
- It builds goodwill. The sender comes across as trying to help rather than just deliver bad news. Saying what can be done shows the sender's willingness to work with the receiver.
- It invites participation. By outlining potential actions, the sender gives the receiver a role in
The document discusses different forms of business communication, including memos, emails, and instant messaging. It provides guidance on how and when to use each method appropriately. Memos are best for internal communication that needs documentation when not all employees have access to email. Email is now very common but can be informal so the document provides tips for writing effective business emails. Instant messaging is growing in use but also has challenges like security and distraction that the document addresses. The document outlines best practices for each communication method.
Email often plays a huge role in professional communication. A freelancer spends a lot of his daily time writing emails, but everybody is prone to mistakes. These can vary in effect – sometimes your messages will land directly in the spam folder, won’t get read or are not enticing enough to get an answer. Sounds familiar? Here’s a list of the eight most common email mistakes that you should avoid at any cost...
Communicating strategic missions, vision, project progress and celebrate succ...Simon Misiewicz
Optimise-GB provides you with a presentation on how to communicate company missions, visions, project status / updates to employees far and wide. Have you ever heard people say, I did not know that? No one told me? What happens to those people? Do they feel outside the communication loop? Isolated? The purpose of communication is to keep people informed, energised and consciously contributing towards the same goals. This presentation shows how you can communicate with employees at all levels and any location. If you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz
Important point to write business e-mailsayuri tanaka
This document provides tips and guidelines for writing effective business emails. It advises including a clear and descriptive subject line to help recipients identify the email's contents. Short promotional messages in the subject line may be flagged as spam. The email should use a casual but professional tone and include contact information. Good email etiquette, such as quoting responses, should be followed. Overall, the document stresses the importance of business emails being clear, concise and standing out from the large volume of emails people receive daily.
This document provides an overview of email etiquette best practices. It discusses that email is a form of communication that requires certain rules. Nearly 90% of internet users and employees use email for work communication. Proper etiquette is important to avoid miscommunications and damage relationships. Some key etiquette tips include being concise, avoiding excessive punctuation, using plain text formatting, including signatures with contact information, maintaining email threads, avoiding private or sensitive information in emails, and not engaging in "flame wars". Spam is also discussed as an annoyance that can be reduced by not responding to unsolicited emails.
The document summarizes an instructional design project to create an online module teaching workers how to determine the appropriate communication method - phone or email - in different workplace situations. The module aims to improve communication skills and knowledge. An analysis was conducted including needs, content, learners and context. The module will use simulations and questions for learners. Evaluation will provide feedback to assess the module's success in meeting its objectives.
7 Email Etiquettes for Effective Email Communication Wizdumb
An email is a reflection of your thoughts, personality and professionalism too. Far too many people take many things for granted while compiling an email.
This document discusses effective communication at work. It covers various types of communication including face-to-face interactions, meetings, written communication like emails and memos, and telephone/voicemail. For each type, it outlines the benefits, challenges, and dos and don'ts. Some key tips are to prepare for interactions, listen actively, be concise in writing, and consider the audience and purpose of the message. Effective communication is important for competence and success at work.
This document discusses effective communication at work. It covers various types of communication including face-to-face interactions, meetings, written communication, email, and telephone/voicemail. For each type, it outlines the benefits and challenges as well as dos and don'ts. Some key tips include preparing an agenda for meetings, being concise in written documents, using proper email etiquette like signatures and proofreading, and returning phone calls promptly. Effective communication is important for competence and success at work.
Research has found that the average employee spends about a quarter of their time at work combing
through the hundreds of emails they send and receive each day. And yet, according to research, over 60% of professionals still don't know how to use email appropriately.
This document outlines 10 types of digital miscommunication and how to avoid them. It discusses issues like using emojis carefully, proofreading messages for typos or emotional tone, being aware of how punctuation can impact tone in short responses, using video when first communicating with someone, and being mindful of urgency and work-life boundaries when communicating digitally. The conclusion emphasizes re-reading messages before sending to catch errors, maintaining professionalism in digital exchanges, and how lack of non-verbal cues can lead to miscommunication without care.
The document discusses various forms of business communication and correspondence, both traditional and emerging. It covers traditional methods like memos, letters, telephone calls, and email, as well as newer technologies like videoconferencing, blogging, podcasting, instant messaging, and voice over internet protocol. It also discusses communication styles for auditory and visual thinkers and tips for effective telephone conversations, presentations, and email etiquette. Emerging tools in the cloud for word processing, storage, and collaboration are also covered.
PERFECT E-MAIL GETTING A JOB = ARISE ROBYArise Roby
This document provides tips for proper email etiquette. It discusses keeping email addresses professional and simple, knowing your audience and introducing yourself if needed, only discussing official matters, being careful with confidential information, responding in a timely manner, avoiding one-word replies and short forms, keeping emails clear and organized, using descriptive subject lines, properly managing attachments, being careful with reply-all, keeping messages short and to the point, and always including a professional signature. Following these email etiquette tips can help you communicate effectively and make a good impression.
The document provides 10 tips for writing effective emails that will be opened, read and responded to favorably by recipients. The tips are: 1) use a strong subject line; 2) include an email signature; 3) be concise and keep messages relevant; 4) use plain text formatting; 5) ask the reader to take action; 6) consider tone of voice; 7) respond promptly; 8) keep attachments under 5MB; 9) keep mail groups to 20 people or less; and 10) proofread before sending. Following these tips will increase the likelihood that recipients will actually read and positively react to emails.
This document provides an overview of technical writing for an electrical engineering course. It discusses the importance of concise writing that directly answers the reader's questions. Key points include focusing writing around questions, acknowledging questions that cannot yet be answered, and using a structured approach of outlining sections before writing the document in detail. The document also discusses elements of technical documents like abstracts, introductions, conclusions and persuasive writing techniques.
The document discusses effective business writing skills. It covers understanding the importance of writing skills and different types of business documents. Specific sections provide guidance on writing emails, including structure, common mistakes to avoid, and tips for an effective email. The writing process is also examined, outlining the key steps of planning, drafting, editing and finalizing documents. Different types of business documents are also listed.
Effective email communication is important for professional relationships. When writing emails, it is essential to plan purpose and content, use an appropriate tone for the recipient, and include a clear subject line, greeting, main points, closure, and signature. Details should be concise and to the point. Proper grammar, spelling, and tone help ensure the message is understood as intended. Proofreading before sending helps avoid errors that could damage relationships or understanding.
This document discusses various aspects of communication. It defines communication as the transfer of information from one person to another. It distinguishes between internal communication within an organization and external communication between an organization and outside parties. It outlines factors that influence the choice of communication method, such as cost, speed, secrecy and record keeping needs. It then describes different communication methods including oral, written and visual forms as well as modern methods using technology.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
The document provides guidelines for proper email etiquette. It discusses defining email and its importance, as well as when to use email. Specific tips covered include greeting recipients by name, using proper grammar and spelling, being concise, including references in subject lines, and considering time differences between recipients. The document stresses maintaining a professional tone in business emails.
3 Types of Business Communication and How to Master Themaccentcoachla
If you work in almost any type of business, you’re going to be communicating with other people. It may be customers and co-workers or staff and vendors. There are three main ways of communicating in the business world, and you must know how to use all of them and when to use each one. theaccentcoach.com
Here are some key reasons why it is better to say what can be done rather than what cannot be done when communicating negative information:
- It provides a constructive focus. Stating possibilities and options directs the conversation towards solutions rather than just problems.
- It maintains hope. Expressing what can be done leaves the door open for positive outcomes rather than shutting things down completely. This is psychologically easier for the receiver to accept.
- It builds goodwill. The sender comes across as trying to help rather than just deliver bad news. Saying what can be done shows the sender's willingness to work with the receiver.
- It invites participation. By outlining potential actions, the sender gives the receiver a role in
The document discusses different forms of business communication, including memos, emails, and instant messaging. It provides guidance on how and when to use each method appropriately. Memos are best for internal communication that needs documentation when not all employees have access to email. Email is now very common but can be informal so the document provides tips for writing effective business emails. Instant messaging is growing in use but also has challenges like security and distraction that the document addresses. The document outlines best practices for each communication method.
Email often plays a huge role in professional communication. A freelancer spends a lot of his daily time writing emails, but everybody is prone to mistakes. These can vary in effect – sometimes your messages will land directly in the spam folder, won’t get read or are not enticing enough to get an answer. Sounds familiar? Here’s a list of the eight most common email mistakes that you should avoid at any cost...
Communicating strategic missions, vision, project progress and celebrate succ...Simon Misiewicz
Optimise-GB provides you with a presentation on how to communicate company missions, visions, project status / updates to employees far and wide. Have you ever heard people say, I did not know that? No one told me? What happens to those people? Do they feel outside the communication loop? Isolated? The purpose of communication is to keep people informed, energised and consciously contributing towards the same goals. This presentation shows how you can communicate with employees at all levels and any location. If you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz
Important point to write business e-mailsayuri tanaka
This document provides tips and guidelines for writing effective business emails. It advises including a clear and descriptive subject line to help recipients identify the email's contents. Short promotional messages in the subject line may be flagged as spam. The email should use a casual but professional tone and include contact information. Good email etiquette, such as quoting responses, should be followed. Overall, the document stresses the importance of business emails being clear, concise and standing out from the large volume of emails people receive daily.
This document provides an overview of email etiquette best practices. It discusses that email is a form of communication that requires certain rules. Nearly 90% of internet users and employees use email for work communication. Proper etiquette is important to avoid miscommunications and damage relationships. Some key etiquette tips include being concise, avoiding excessive punctuation, using plain text formatting, including signatures with contact information, maintaining email threads, avoiding private or sensitive information in emails, and not engaging in "flame wars". Spam is also discussed as an annoyance that can be reduced by not responding to unsolicited emails.
The document summarizes an instructional design project to create an online module teaching workers how to determine the appropriate communication method - phone or email - in different workplace situations. The module aims to improve communication skills and knowledge. An analysis was conducted including needs, content, learners and context. The module will use simulations and questions for learners. Evaluation will provide feedback to assess the module's success in meeting its objectives.
7 Email Etiquettes for Effective Email Communication Wizdumb
An email is a reflection of your thoughts, personality and professionalism too. Far too many people take many things for granted while compiling an email.
This document discusses effective communication at work. It covers various types of communication including face-to-face interactions, meetings, written communication like emails and memos, and telephone/voicemail. For each type, it outlines the benefits, challenges, and dos and don'ts. Some key tips are to prepare for interactions, listen actively, be concise in writing, and consider the audience and purpose of the message. Effective communication is important for competence and success at work.
This document discusses effective communication at work. It covers various types of communication including face-to-face interactions, meetings, written communication, email, and telephone/voicemail. For each type, it outlines the benefits and challenges as well as dos and don'ts. Some key tips include preparing an agenda for meetings, being concise in written documents, using proper email etiquette like signatures and proofreading, and returning phone calls promptly. Effective communication is important for competence and success at work.
Avoid these 10 mistakes in your internal communications strategyVing
An effective internal communications strategy is crucial to your financial bottom line. Effective communicators and increased profits are directly related. Here are 10 mistakes you should avoid so you can stop sabotaging the way you communicate.
This document contains an assignment response from a student named Tashi Namgyal Bhutia regarding business communication and presentation. It discusses several key points to consider when drafting business letters, including keeping the reader as the top priority, emphasizing positive language, and being concise and simple. It also covers different types of communication such as verbal, non-verbal, written, listening, and visual communication. Finally, it provides tips on email etiquette and how to make emails more effective through proofreading, being concise, using professional language, and responding in a timely manner.
This document provides information about communication in civil engineering, specifically focusing on using email, telephone calls, and advertisements. It discusses the importance of communication in engineering decision making and how civil engineers can utilize modern communication technologies like emailing, telephoning, and advertising in their work. The document then goes on to provide guidance on writing formal emails in English, including the proper format, style rules, and examples. It also offers steps for making and answering telephone calls in a professional manner.
This document provides an overview of key aspects related to business communication and report writing. It discusses the importance of business correspondence, essential elements of effective business letters, and various communication channels like meetings, telephone calls, and technology. The document also explains the meaning and significance of report writing, outlines the structure of different types of reports, and provides guidance on writing style, tone, readability and conventions. Specific topics covered include business writing skills, formats for business letters and reports, guidelines for phone and in-person communication, and tips for structuring, drafting and proofreading business documents.
Mortgage Originator Jimmy Vercellino, specializing in VA loans, helps veterans use their VA loan benefit to their greatest advantage. For more details call us at 480-351-5904 or visit our site http://www.valoansforvets.com/
The views expressed here are those of the individual author and do not necessarily represent those of First Choice Bank (NMLS #: 177877) and First Choice Loan Services Inc. (NMLS #: 210764), 7600 E. Doubletree Ranch Road, Scottsdale AZ 85258. Equal Housing Lender. www.fcloans.com/disclaimer/
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Scottsdale, AZ 85258
Phone: (480) 351-5904
Email: jimmyv@fcbmtg.com
http://www.valoansforvets.com
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Module 7 Communication for Work Purposes LeahSoposo
The document discusses effective communication in the workplace. It begins with an introduction to purposive communication and then covers specific topics like workplace communication methods, business letters, memos, and the importance of good communication. Regarding business letters, it describes the typical parts and formats. For memos, it provides tips for writing them effectively. Finally, it emphasizes that good communication is critical for innovation, growth, team-building, employee satisfaction and giving a voice to all in an organization. Overall communication lines must be open and objectives/expectations clearly defined to improve workplace communication.
The document discusses improving communication in the workplace. It begins with an outline of the lesson which includes workplace communication, business letters, memos, and the importance of good communication. It then defines various communication methods used in the workplace like email, text, calls, and notes. It emphasizes considering purpose, audience, and tone when communicating. It also differentiates between upward, lateral, downward, and outward communication. The document concludes by stating that including everyone, listening, defining objectives/expectations, sending clear messages, and choosing the right communication medium can improve workplace communication.
The document provides guidance on effective email communication. It discusses defining communication, analyzing typical communication preferences and methods, challenges with email, and principles for writing effective emails such as having a clear purpose, considering your audience, and using an appropriate tone. The document emphasizes keeping emails concise, avoiding unnecessary attachments, responding promptly, and reading emails before sending.
This document discusses effective written communication. It notes that writing is a formal method of communication that provides a permanent record. The document outlines the stages of the writing process, including prewriting, drafting, revising, editing, and presenting. It discusses the sub-skills involved in writing, such as mechanics, word selection, organization, and syntax. The document provides tips for written communication, noting when it is most effective depends on the complexity, amount of discussion or explanation required, and level of formality. It emphasizes the importance of clear subject lines, knowing your audience, and properly organizing the message.
This document contains Muhammad Hamza Saeed's final term paper submitted to Mam: Iqra Idrees at the University of Gujrat for the course ENG-201 (Academic and Technical Writing). The paper addresses 12 questions related to communication, business communication, letter writing, and performance appraisals. It includes examples and explanations for each question. Drawings and layouts are also provided as requested in some of the questions.
Electronic messages like email and instant messaging have become important forms of communication in the workplace. The document discusses best practices for writing and sending different types of electronic messages professionally and effectively. It also covers communicating through paper memos and how to properly format memos and emails. Key recommendations include keeping messages concise and to the point, using correct grammar and avoiding humor or sensitive topics. When responding to requests, it's important to directly address the questions or requests in the opening and provide all necessary information.
The document provides instructions for answering questions for a Business English exam. It includes 4 sample questions and answers.
Question 1 asks about common barriers to communication and lists several examples like use of jargon, emotional barriers, lack of attention, differences in perception, physical disabilities, and physical barriers to non-verbal communication.
Question 2 describes eight steps for effective writing: know your objective, do research, organize content, write clearly, edit and proofread, format appropriately, follow style guidelines, and get feedback.
Question 3 explains the functions of a business letter, which include promotion, securing business, maintaining business relationships, serving as a reference, and establishing contacts to enlarge the scope of business.
Question 4
The document provides information on effective business communication, including the definition and concept of communication, objectives and purpose of communication, characteristics of communication, elements of communication, benefits of effective communication, importance of communication in management, and the seven C's of effective communication - completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It emphasizes the importance of clear, concise, and considerate communication in business and management.
Society, business and technology are all dependent on effective communication. Without effective communication there is confusion, dissatisfaction and misunderstandings. In order to operate a business appropriately, one must understand the basics of business communication and its essential role in creating success.
Discussing basic business etiquettes that often gets messed due to lack of information, cultural, geographical, demagraphic, religious differences across countries.
Written Communication Skills: 2023 Complete Guidefaisal razzaq
Written communication skills are important for students to effectively communicate with lecturers and apply for scholarships. These skills allow information to be permanently documented and easily shared with others. Examples of written communication used in schools include emails, memorandums, bulletins, questionnaires, teaching materials, and report cards. Tips for improving written skills include identifying goals, using an appropriate tone, avoiding jargon, sticking to the topic, making writing easy to read, and proofreading.
Pre mba courses free pdf book-authored by Rodel Sy Navarro
Comm ettiquitte notes
1. Presentation notes: Communications Etiquette in the Modern World
1.
Traditional forms of communication:
• face to face
• letters
The etiquette, or code of conduct for this communication was clear and well laid out.
2.
In the information technology age, which is less than two decades old:
• newer methods of instant communication are being constantly developed and introduced.
Voicemail, SMS, voice messaging, email and instant messenger are tools not available to the previous
generation.
The development of etiquette to accompany these newly emerging technologies is still in its infancy.
Whatever standards are developed are not widely circulated or shared internationally, as yet.
3.
3. From: http://www.theiet.org/students/career-toolkit/progression/etiquette.cfm
Communication etiquette
Good communication is an essential skill for any manager and a fundamental requirement for
successful business.
It is therefore surprising how many people forget the basics - know your subject, know your audience,
make sure the message is effectively transmitted, and receive and act on the reply.
Media
There are an ever increasing number of communication methods available. Each has particular
advantages and disadvantages, and should be used appropriately. A letter has more impact than an
email. Face-to-face meetings will cement business relationships, but are expensive and time
consuming. Email is rapidly becoming the curse of the office, but is an invaluable tool. In decreasing
order of perceived impact (and effort) the principal communications channels are face-to-face
meeting, letter, fax, memo, phone call and email.
Basic principles - know your subject
Before trying to communicate, make sure that you know exactly what it is you want to say.
Prepare your message – produce a draft letter, or key points to include in a phone call. Do not try to
hide inconsistencies - omit them completely or obtain advice. If asked a question that you can’t
answer, then say so, but find out the answer directly and follow up with your reply.
Know your audience
What does the recipient of your message want to hear? If they already know a lot about the subject
then don’t bore them with a detailed history. Are they technically qualified to deal with the
information you are giving them? Is a single-sided communication (letter, email, fax) suitable, or do
they need the opportunity to ask questions or have more difficult points explained in person (meeting,
phone call)?
Make sure the message is transmitted effectively
Whatever the key point of the communication, make sure that it isn’t lost in irrelevant material or
social chit chat. Yes, it is important to take an interest in people and this will strengthen management
positions and business relationships, but keep social and business material separate. Don’t try to
communicate too much information. Limit yourself to two or three key points, and if the message
contains more then break them down into numbered paragraphs or bullet points.
Provide background material where necessary to emphasise a point. Make sure that the
communication medium does not distract from the message. Use graphics where appropriate, but
not to such an extent they are a distraction. Use a spellchecker and if necessary a grammar check as
well. There is nothing more distracting than text which is poorly constructed or full of mistakes. If
necessary, follow up with a phone call to make sure that your message has been received and
correctly interpreted.
4. Receive and act on the reply
Communication is a two-way process, so invite a response and be prepared to act on it. A good
phrase for signing off a letter, which may be adapted for the particular circumstances, is: ‘Please do
not hesitate to contact me/Mr Jones/the undersigned directly if you have any questions regarding this
problem or would like further information about the project.’
Written communications
Written communications provide a permanent record. They can be used to very good effect, as
they will sit in an in-tray until acted upon and filed. Take care, however, that letters and faxes are not
treated as junk mail and filed directly in the bin. Also, as the message is permanent, make sure that
you are not saying anything that may be used against you later!
Letters
Letters carry the most weight of any written communication. Most people still enjoy receiving
them, and this can be used to your advantage. Letters should be kept short, two pages at most. Provide
additional material as enclosures. Use the correct form of greeting: ‘Dear Sir/Madam...Yours
faithfully’, or ‘Dear Mr/Mrs/Ms Smith...Yours sincerely’.
For less formal letters, consider ‘Dear John...Best regards/Kind regards’ or simply ‘Regards’. Add
your name, qualifications and position under your signature. Also provide details of enclosures, filing
and circulation.
Faxes
Faxes used to be indispensable, but are now often superseded by email. They provide an almost
instant form of communication, but without the weight of a letter and they can still be used to
good advantage. Faxes usually carry the company logo, are delivered to your desk and often break
into the flow of work, demanding immediate attention. Often more chatty then letters they do not
necessarily require a greeting, but start immediately with the body of the message. Consider writing
the recipient’s name at the top of the message and adding the final sign-off by hand.
Email
Think twice before sending emails. Many people are swamped by messages and dread coming
back to work after holidays as they know the ‘inbox’ will be overflowing. Also, think twice about
why you are sending the message. If it is an angry flame to an ignorant colleague then draft the
message on pen and paper first. If you still want to send the message, then write the email, but you
will be more objective (or even constructive) in your reply.
Would a phone call or face-to-face conversation be more appropriate? We all know managers
who hide behind emails rather than coming to discuss issues directly – often because conversation is a
two-way process, whereas email does not have to be. Emails are generally informal and are a good
way of communicating information once you know the person with whom you are corresponding. So,
avoid sending emails to someone you have never met or spoken to, unless they have specifically
asked for this method of communication.
‘Yours sincerely’ is not really appropriate - many emails finish with a simple ‘Thank you’ or
‘Regards’. Again, keep the message short - two or three key points. Read, and reread it before you
5. send it, and if possible set up your email system so that messages are not transmitted instantly. Set
‘Return Receipt’ flags on important messages, and file a copy where you and your colleagues can
access it.
Oral communication
‘It’s good to talk’. Often much more can be achieved by talking on the phone or face to face than
is possible through a series of written communications.
Meetings
Meetings are the ultimate method of communicating, but can be the ultimate waste of time. They
are expensive, but allow two-way communications, with the opportunity to explore difficult subjects
and clarify inconsistencies and misunderstandings. Meetings also cement relationships so that follow-
up communications are more informal and productive. It is almost a prerequisite that new projects and
customers will be developed through one or more initial meetings. Teams can almost be cultivated
through regular meetings – provided they are not regarded as a waste of time or a distraction
from the task at hand. If you call a meeting, make sure that you have a clear agenda which has
been communicated in good time to all those who will be attending.
Ensure that everyone who needs to be at the meeting has been invited. Chair the meeting effectively,
so that everyone has the chance to express their views and is clear on what has been said. Take
minutes or, even better, use a secretary or junior member of staff to minute the meeting. Ensure that
these minutes are produced and circulated promptly. As a manager, take time to talk to your staff and
colleagues about topics other than work. Take an interest in their interests, but make sure that your
interest is genuine. There are few things worse than a manager who always asks whether your
children, now 18 and 15, have started school yet…
Telephone calls
Plan the call before you make it. Have a list of points you want to raise and keep notes of what is
said. Write up the conversation immediately afterwards and file your notes. Consider following up the
call with an email or fax confirming what you understand to have been said. Sit up or stand to make
the call, especially if you need to be assertive. It is well recognised that our physical position has an
impact on the way we use the telephone. If appropriate, take the time for non work-related
conversation, but ensure that the social and business discussions are kept separate.
First published on the IET’s Management website as ‘Management Keys’, which aim to provide an
explanation of the key points within various topics, enabling you to compile a record of relevant
training material and valuable reference documents.
6. http://www.crushdepth.net/modules/news/article.php?storyid=298
So, for the benefit of the socially inept, here is a short guide to 21st century communications
ettiquette:
* Do not call your colleagues about work-related matters after office hours, on public holidays or
weekends unless its genuinely urgent. Plan your work so that you do not have to bother your
colleagues with routine stuff out of hours.
* Think about what you want to say before you go call someone. Do not call people and force them to
listen to you while you work out why you are calling.
* Do not call people from the toilet.
* Do not call people to ask where they are and then hang up, unless you are their mother.
* The acceptable limit for calling people that you're not sleeping with is one time per day. Calling
twice a day is creepy and three or more times = stalker.
* If you ARE sleeping with someone you can have one more call per day but that's all.
* Do not send more than 2 emails to a colleague in one day. Less is better.
* Do not forward email to colleagues that you yourself have not bothered to read.
* Do not email your colleagues about work related matters on the weekend. It's rude and inconsiderate.
* Do not send work-related email to your colleagues personal email accounts. Ever.
* Understand that people are not obliged to reply, no matter how much you may wish that they were.
* Accept that not everyone checks their email constantly or even daily, and that computers and phones
are often unattended, or batteries run out, or they get forgotten at home, or that maybe, some people
value peace, quiet and privacy.
7. http://www.albion.com/netiquette/corerules.html
The Core Rules of Netiquette are excerpted from the book Netiquette by Virginia Shea.
• Introduction
• Rule 1: Remember the Human
- Would you say it to the person's face?
- When you communicate through cyberspace -- via email or on discussion groups -- your words
are written. And chances are they're stored somewhere where you have no control over them.
In other words, there's a good chance they can come back to haunt you.
• Rule 2: Adhere to the same standards of behavior online that you follow in real life
- Be ethical
- Breaking the law is bad Netiquette - Netiquette mandates that you do your best to act within
the laws of society and cyberspace.
• Rule 3: Know where you are in cyberspace
- Netiquette varies from domain to domain
- Lurk before you leap - When you enter a domain of cyberspace that's new to you, take a look
around. Spend a while listening to the chat or reading the archives. Get a sense of how the
people who are already there act. Then go ahead and participate.
• Rule 4: Respect other people's time and bandwidth
- You are not the center of cyberspace - So don't expect instant responses to all your questions,
and don't assume that all readers will agree with -- or care about -- your passionate arguments.
- Rules for discussion groups
- To whom should messages be directed? (Or why "mailing list" could become a dirty word) -
People have less time than ever today, precisely because they have so much information to
absorb. Before you copy people on your messages, ask yourself whether they really need to
know. If the answer is no, don't waste their time. If the answer is maybe, think twice before
you hit the send key.
• Rule 5: Make yourself look good online
- Take advantage of your anonymity - You won't be judged by the color of your skin, eyes, or
hair, your weight, your age, or your clothing. You will, however, be judged by the quality of
your writing. For most people who choose to communicate online, this is an advantage; if they
didn't enjoy using the written word, they wouldn't be there. So spelling and grammar do count.
- Know what you're talking about and make sense - Bad information propagates like wildfire on
the net. And once it's been through two or three iterations, you get the same distortion effect as
in the party game "Operator": Whatever you originally said may be unrecognizable. In
addition, make sure your notes are clear and logical.
8. - Don't post flame-bait - Finally, be pleasant and polite. Don't use offensive language, and don't
be confrontational for the sake of confrontation.
• Rule 6: Share expert knowledge
- Sharing your knowledge is fun. It's a long-time net tradition. And it makes the world a better
place.
• Rule 7: Help keep flame wars under control
- "Flaming" is what people do when they express a strongly held opinion without holding back
any emotion. Tact is not its objective. But Netiquette does forbid the perpetuation of flame
wars -- series of angry letters, most of them from two or three people directed toward each
other, that can dominate the tone and destroy the camaraderie of a discussion group. It's unfair
to the other members of the group. And while flame wars can initially be amusing, they get
boring very quickly to people who aren't involved in them. They're an unfair monopolization of
bandwidth.
• Rule 8: Respect other people's privacy
- Of course, you'd never dream of going through your colleagues' desk drawers. So naturally you
wouldn't read their email either.
• Rule 9: Don't abuse your power
- Knowing more than others, or having more power than they do, does not give you the right to
take advantage of them.
- For example, sysadmins should never read private email.
• Rule 10: Be forgiving of other people's mistakes
- Having good manners yourself doesn't give you license to correct everyone else.
- If you do decide to inform someone of a mistake, point it out politely, and preferably by
private email rather than in public. Give people the benefit of the doubt; assume they just don't
know any better. And never be arrogant or self-righteous about it. Just as it's a law of nature
that spelling flames always contain spelling errors, notes pointing out Netiquette violations are
often examples of poor Netiquette.
9. Intrusive Mobile and Internet Technologies: an Etiquette for
Socially Responsible Use
by Ken Thompson
The study suggests eight useful guidelines for the considerate use of mobile phones:
1. Have your mobile off or on silent in meetings
2. Change your mobile voicemail to request text for urgent messages
3. Turn your device screens off when holding meetings in your office
4. If you are expecting an urgent call apologise and warn others in advance
5. The person you are talking to deserves your full attention
6. Hold private calls in private places
7. Break out of e-mail jail – talk to your colleagues
8. Technology is not power – it doesn't signify your importance
However in the interest of brevity and simplicity here is my discussion starter on a Polite Intrusive
Technologies Etiquette
Party 1. The Receiver
Rights
The two most important rights of the Receiver would seem to be “Privacy” and “Unavailability”. The
two are interrelated –
a) privacy is about not taking a call at all and
b) unavailability is about finding a convenient time to take a call.
Obligations
To protect these rights there is an obligation on the sender – for example using VoiP (such as Skype)
they should follow the practice of “Ping before Ring” – i.e. messaging to establish if a VoIP call is
convenient before it is actually made.
Party 2. The Sender
Rights
The most important right of the Sender in this case would seem to be “Reasonable Response” – the
expectation of an appropriate reply in a certain timeframe dependent on the subject of the
communications and the relationship between receiver and sender.
Obligations
To protect this right I suggest there is an obligation on the receiver to keep their presence information
up to date so that the sender can see when a response can be expected. Also, if possible, the receiver
10. should try to acknowledge that they have received the message and even better if they can offer a “by
when” for a reply.
In addition the receiver should treat seriously the act of putting somebody on their buddy list. It
would be better to decline such a request at the outset than to include someone only to neglect
communicating with them. To me putting you on my buddy list implies I am offering to communicate
with you on reasonable topics of shared interest in a reasonable timeframe. Even better if both parties
can agree expectations here.
Party 3. Engaged Parties
These are the people who may be already in a communications session with either the sender or the
receiver when the other communication happens
Rights
The two most important rights of the Engaged Parties would seem to be “Full Attention” and
“Reasonable Continuity”.
a) The first is about not expecting the other party to be multi-tasking so much that they are not paying
attention.
b) The second is the expectation that the communication once started should not be fragmented
through multiple or long interruptions.
Obligations
To protect these rights I suggest there is an obligation on the sender and receiver to wherever possible
avoid initiating or replying to communications whilst they are already in communications.
Party 4. Disinterested Parties
These are the people who are not in any communications session with either the sender or the receiver
but may be impacted when another communication happens. For example, a phone call ringing in a
concert hall audience!
Rights
The most important right of the Disinterested Parties would seem to be the “Non-Disruption” for
example by a loud ringing tone or by being forced to hear a conversation in which they have no part.
Obligations
This seems to mostly apply to audio calls (Mobile or VoIP). To protect this right I suggest there is an
obligation on the sender and receiver to fully use their voice mail facilities on mobile phone and VoIP.
Read this article on Social Mobile research is very relevant here.
Originally written by Ken Thompson for Bioteams as "Intrusive Mobile and Internet Technologies: an
etiquette for socially responsible use" and first published on June 2 2006
11. About the author
Ken Thompson is a researcher, writer, and entrepreneur focusing on the world of high performance
teams, and on the transfer of the best teaming practices from the biological world. He has published an
interesting paper entitled "The Bioteaming Manifesto" which illustrates the basic principles of his
vision. Ken publishes his best articles at Bioteams.com and has a mini-site dedicated to collaboration
techniques.
Ken Thompson