This document discusses various aspects of managing housekeeping operations in the hospitality industry. It covers communicating room status between housekeeping and front office, types of maintenance activities, housekeeping responsibilities in different areas of the hotel, planning processes for the housekeeping department including area inventories, frequency schedules, and equipment/supply inventory levels. It also describes a potential dilemma for hotels considering eliminating housekeeping supervisor roles.
2. The Role of Housekeeping in Hospitality
Operations
Communicating Room Status
Housekeeping and Maintenance
Identifying Housekeeping’s responsibilities
Planning the work of the Housekeeping
Supervisor Dilemma
10. Types of Maintenance
Routine maintenance
• General upkeep
• Daily / Weekly
• Cutting Grass,
Cleaning, Shoveling
Snow etc
Preventive maintenance
• Inspection
• HSKP & ENG
• Minor corrections
• Cleaning Room
• Work-order initiation
• HSKP to ENG
Scheduled maintenance
• Electronic
• On & Off premises
• Manual
• On & Off premises
11. Maintenance Recordkeeping
• Technical data
• Manufacturer’s information
• Item’s cost
• Special instructions
• Warranty information
• Storage of manuals/drawings
Equipment data cards
• Logs of inspection/maintenance performed
Equipment history records
17. Planning Housekeeping Dept.
Planning is most
important
function
If not planned
properly will face
crises after
another
Lead to staff
Lower Morale
Decrease
productivity
19. Planning Housekeeping Dept.
Area Inventory List
Frequency Schedules
Performance Standards
Productivity Standards
Equipment and Supply Inventory Levels
20. Planning Housekeeping Dept.
Area Inventory List
Guest Room
Follow Sequence
Cleaning Process, Training &
Inspection
Frequency Schedules
Deep Cleaning & Special Projects
Calendar Plan
Maintenance & Front Office
22. Equipment & Supply Inventory Levels
Recycled inventories
Linen
• Bed Sheets
• Pillow Covers
• Towel
Housekeeping
equipment
• Cart & Trolleys
• Vacuum Cleaners
• Shampooers
• Buffers
Guest supplies
• Iron & Boards
• Cribs
• Refrigerators
Par number
• Number of items in hand to
support daily operations
23. Equipment & Supply Inventory Levels
Non-recycled inventories
Cleaning supplies
• Soap
• Detergents
• Cleaning Chemicals
Guest supplies
• Tooth brushes
• Shampoo & Conditioners
• Shower Gel
Purchase ordering
system
• Systems works on basis of
minimum & maximum quantity
24. Supervisor Dilemma
State of economy has prompted trend to eliminate middle managers, including
housekeeping supervisors
Challenge to make sure guestrooms still meet hotel’s cleaning standards
If hotel eliminates housekeeping supervisors, job descriptions of room attendants
are changed;
• Attendants responsible for cleanliness, readiness, & status updates of their rooms.
• Attendants pay may be adjusted as well, or bonuses may be paid for exceeding quality standards