The document summarizes a sales training presentation by Mike Esterday and Terri O'Halloran. The presentation explores why many salespeople fail and identifies five critical dimensions of sales success: view of selling, view of abilities, values, commitment to activities, and belief in product. It emphasizes that attitudes, values and beliefs have more impact on success than skills and knowledge. The presentation provides coaching tips to help salespeople in each of the five dimensions and stresses the importance of structured follow-up training to reinforce learning and application.
From Boss to Coach: Turning Great Sales Managers Into Great CoachesIntegrity Solutions
(From October 2016) Success in sales isn’t based solely on following a set of mechanical, process-driven rules. It begins within the head and heart of the salesperson. This webinar from Integrity Solutions focused on shifting managers’ coaching mindset from that of a “mistake catcher” and “problem solver” to a coaching leader capable of instilling confidence, a sense of ownership, and fully realized potential in the salespeople they manage. Learn a practical road map for building a sales coaching culture that unleashes inner potential and drives business results.
Could Better Questions Lead to More Wallet Share? That's a Good Question!Integrity Solutions
From Integrity Solutions at the Bank Trainers 2018 Conference. Is your current sales training compounding the problem of people’s belief that selling is a “bad word”? What if your team didn’t have all that negative baggage about sales? What if they viewed the role of asking better questions as uncovering and fulfilling customer needs? We look at the benefits of asking better questions in strengthening customer relationships, and how to overcome the fear of asking them.
Practical Strategies to Address the Top 10 Issues Facing Banks TodayIntegrity Solutions
Ideas to shift from a transactional to a customer-focused culture and relationship-based selling. Five qualities of a customer-centered culture. Four questions to gauge where your organization is today.
Next-level Coaching: Breaking the Law of Limited PerformanceIntegrity Solutions
Coaching is key to helping managers achieve long-term organizational learning outcomes. But myths and misconceptions about coaching often limit managers’ effectiveness – and, ultimately, the performance of the people they should be coaching. Learn how to break the law of limited performance. Help your managers uncover their fundamental motivations for coaching, and give them the tools to develop a more productive leadership style.
Igniting Sales: Surprising New Insights About How Top-Performing Companies Bu...Integrity Solutions
Sales quota achievement continues to decline- now below 50% in most organizations. The question is, why aren’t all the new processes, tools, apps, skills training and distributed learning filling that gap? A new 2017 study gives us some answers.
Selling With Values and Integrity: Creating a Purpose-Driven Sales CultureIntegrity Solutions
Will the culture you build in the sales organization help you meet your 2020 goals? In the rush to embrace everything changing about the sales profession, it’s easy to overlook the enduring qualities that have always been true of great salespeople, and that are often embodied in culture. These include the ability to engender buyers’ trust, and to build long term relationships vs. simply “going for the win.” These qualities are rooted in the personal and corporate values your customers perceive in sellers and the companies they represent.
Organizations that are purpose-driven - with strong, values-based sales cultures - wield significant competitive advantages and often grow faster than those that are not. Their customers are more loyal and would tell others to buy from their companies. And they achieve higher profitability per customer and compete more favorably for talent. Salespeople who derive meaning from their work report almost twice the job satisfaction and are three times more likely to stay with their organization. By putting values at the center of their sales processes, organizations are generating strong tailwinds that push sellers to greater levels of motivation and achievement drive. And they create brands that are enduring and memorable.
This webinar presents evidence on culture's economic value, while offering a step-by-step approach to establishing a more values-based sales culture that elevates passion, drive, differentiation and revenues.
Five Practical Strategies for Improving Communication, Dialogue and Influenci...Integrity Solutions
Business executives in all industries face time pressure, increased responsibilities and competing priorities, making communication with customers and associates more diverse and complex than ever.
Effective communication is, at its core, about being customer focused - whether your customer is an external client or an internal colleague. Skills such as understanding behavior styles, listening and persuasion are more important than ever and positively impact attitudes and beliefs about influencing and communicating with others to get things done.
This webinar:
• Explores the critical communication issues that need to be on every HR, Learning & Development, and Talent Management professional's agenda for 2016.
• Will help you understand why behavior styles, listening and persuasion are so critical in today's business environment.
• Provides easy-to-apply strategies and solutions you can start implementing to create a common language across all functions and break down the silos getting in the way of results.
From Boss to Coach: Turning Great Sales Managers Into Great CoachesIntegrity Solutions
(From October 2016) Success in sales isn’t based solely on following a set of mechanical, process-driven rules. It begins within the head and heart of the salesperson. This webinar from Integrity Solutions focused on shifting managers’ coaching mindset from that of a “mistake catcher” and “problem solver” to a coaching leader capable of instilling confidence, a sense of ownership, and fully realized potential in the salespeople they manage. Learn a practical road map for building a sales coaching culture that unleashes inner potential and drives business results.
Could Better Questions Lead to More Wallet Share? That's a Good Question!Integrity Solutions
From Integrity Solutions at the Bank Trainers 2018 Conference. Is your current sales training compounding the problem of people’s belief that selling is a “bad word”? What if your team didn’t have all that negative baggage about sales? What if they viewed the role of asking better questions as uncovering and fulfilling customer needs? We look at the benefits of asking better questions in strengthening customer relationships, and how to overcome the fear of asking them.
Practical Strategies to Address the Top 10 Issues Facing Banks TodayIntegrity Solutions
Ideas to shift from a transactional to a customer-focused culture and relationship-based selling. Five qualities of a customer-centered culture. Four questions to gauge where your organization is today.
Next-level Coaching: Breaking the Law of Limited PerformanceIntegrity Solutions
Coaching is key to helping managers achieve long-term organizational learning outcomes. But myths and misconceptions about coaching often limit managers’ effectiveness – and, ultimately, the performance of the people they should be coaching. Learn how to break the law of limited performance. Help your managers uncover their fundamental motivations for coaching, and give them the tools to develop a more productive leadership style.
Igniting Sales: Surprising New Insights About How Top-Performing Companies Bu...Integrity Solutions
Sales quota achievement continues to decline- now below 50% in most organizations. The question is, why aren’t all the new processes, tools, apps, skills training and distributed learning filling that gap? A new 2017 study gives us some answers.
Selling With Values and Integrity: Creating a Purpose-Driven Sales CultureIntegrity Solutions
Will the culture you build in the sales organization help you meet your 2020 goals? In the rush to embrace everything changing about the sales profession, it’s easy to overlook the enduring qualities that have always been true of great salespeople, and that are often embodied in culture. These include the ability to engender buyers’ trust, and to build long term relationships vs. simply “going for the win.” These qualities are rooted in the personal and corporate values your customers perceive in sellers and the companies they represent.
Organizations that are purpose-driven - with strong, values-based sales cultures - wield significant competitive advantages and often grow faster than those that are not. Their customers are more loyal and would tell others to buy from their companies. And they achieve higher profitability per customer and compete more favorably for talent. Salespeople who derive meaning from their work report almost twice the job satisfaction and are three times more likely to stay with their organization. By putting values at the center of their sales processes, organizations are generating strong tailwinds that push sellers to greater levels of motivation and achievement drive. And they create brands that are enduring and memorable.
This webinar presents evidence on culture's economic value, while offering a step-by-step approach to establishing a more values-based sales culture that elevates passion, drive, differentiation and revenues.
Five Practical Strategies for Improving Communication, Dialogue and Influenci...Integrity Solutions
Business executives in all industries face time pressure, increased responsibilities and competing priorities, making communication with customers and associates more diverse and complex than ever.
Effective communication is, at its core, about being customer focused - whether your customer is an external client or an internal colleague. Skills such as understanding behavior styles, listening and persuasion are more important than ever and positively impact attitudes and beliefs about influencing and communicating with others to get things done.
This webinar:
• Explores the critical communication issues that need to be on every HR, Learning & Development, and Talent Management professional's agenda for 2016.
• Will help you understand why behavior styles, listening and persuasion are so critical in today's business environment.
• Provides easy-to-apply strategies and solutions you can start implementing to create a common language across all functions and break down the silos getting in the way of results.
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...Integrity Solutions
Practical strategies for financial services organizations to shift to a customer-focused mindset. Five critical dimensions of sales success that are often overlooked. Tips for escalating attitudes towards selling.
Coaching People to Be Like You? Here's Why That's a Big Mistake.Integrity Solutions
How can two coaching conversations, where everything seemed the same on paper, turn out so differently in practice? Managers who are new to coaching quickly discover that no two coaching conversations are alike – because no two people are alike. What one person is motivated by and seeks out may be totally different from another. And what is energizing and inspiring to one person may completely exhaust or irritate someone else.
“Coaching in their own image” understandably often happens by default. But the most effective coaches know what their own Behavior Style is and, most importantly, focus on how they need to adapt to meet the needs of different people on their team.
This is a sample of our needs assessment capabilities. The client was a retail call center who wanted their Customer Service Reps to be more consultative.
Paul Kirch shares a strategy for creating WINS from exhibiting at events and networking. Wins is an acronym he uses to provide a strategy for maximizing event prospecting. A prospecting sales strategy is easily applied if you learn to use a WINS approach.
Overcoming the Fear of Calling for Sales SuccessPaul Kirch, PRC
One of the biggest challenges facing anyone in a sales role or any other role where client contact is critical is the fear of failure or rejection. Learning to overcome such fear is easy if you have the right pre-call strategies in place. Paul Kirch, CEO of Actus Sales Intelligence, walks you through simple strategies for facing your fear head on.
How to Maximize the Effectiveness of Your Agency/Client RelationshipDigital Reach
Whether you’re currently working with an agency or still searching for the right one, understanding how the relationship works and how you’ll see success can feel like the unknown.
In this webinar we’ll demystify agency/client relationships and share some industry secrets to help make your future partnerships as successful as possible.
Join our Associate Director of SEO & Internal Development, Rebecca Berin, to discuss:
• The questions you should ask yourself and your agency
• The Importance of meeting your agency halfway
• How to embrace your agency’s expertise
• Why your continued education will help with your success
Aligning Your Brand Promise with Your Internal Audiences to Improve Employee ...Vignette
Workshop:
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Description:
Mike Lepis, Creative Director and Principal of Vignette recently led the following workshop for internal communications professionals. Connect your brand to your employees and work on a strategic campaign of your own. Vignette has successfully helped clients develop strategies, programs, and tools to overcome brand challenges and help companies develop long-term plans of success.
Mike led workshop attendees through the tools & techniques Vignette uses to align company brand promises with their internal audiences, including:
* Identify your audiences—what motivates them, how to do they consume internal content, and where are the key opportunities
* Produce engaging content that connects your brand message to your internal audiences
* Illustrate your brand values through elements of story, message, and design
* Create a plan to measure ROI around the challenging area of internal communications
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It's no secret that selling can be hard. Since today's buyer is more savvy than ever before, sales teams are having a hard time connecting with prospects and closing deals. Yet, some sellers are continually able to find success and bring in new business. So what are sales winners doing differently?
An appointment-setting strategy for sales professionals using email. Shared during the May 15, 2012 meeting of the Seattle Chapter of the American Association of Inside Sales Professionals (AA-ISP)
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Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...Integrity Solutions
Practical strategies for financial services organizations to shift to a customer-focused mindset. Five critical dimensions of sales success that are often overlooked. Tips for escalating attitudes towards selling.
Coaching People to Be Like You? Here's Why That's a Big Mistake.Integrity Solutions
How can two coaching conversations, where everything seemed the same on paper, turn out so differently in practice? Managers who are new to coaching quickly discover that no two coaching conversations are alike – because no two people are alike. What one person is motivated by and seeks out may be totally different from another. And what is energizing and inspiring to one person may completely exhaust or irritate someone else.
“Coaching in their own image” understandably often happens by default. But the most effective coaches know what their own Behavior Style is and, most importantly, focus on how they need to adapt to meet the needs of different people on their team.
This is a sample of our needs assessment capabilities. The client was a retail call center who wanted their Customer Service Reps to be more consultative.
Paul Kirch shares a strategy for creating WINS from exhibiting at events and networking. Wins is an acronym he uses to provide a strategy for maximizing event prospecting. A prospecting sales strategy is easily applied if you learn to use a WINS approach.
Overcoming the Fear of Calling for Sales SuccessPaul Kirch, PRC
One of the biggest challenges facing anyone in a sales role or any other role where client contact is critical is the fear of failure or rejection. Learning to overcome such fear is easy if you have the right pre-call strategies in place. Paul Kirch, CEO of Actus Sales Intelligence, walks you through simple strategies for facing your fear head on.
How to Maximize the Effectiveness of Your Agency/Client RelationshipDigital Reach
Whether you’re currently working with an agency or still searching for the right one, understanding how the relationship works and how you’ll see success can feel like the unknown.
In this webinar we’ll demystify agency/client relationships and share some industry secrets to help make your future partnerships as successful as possible.
Join our Associate Director of SEO & Internal Development, Rebecca Berin, to discuss:
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• The Importance of meeting your agency halfway
• How to embrace your agency’s expertise
• Why your continued education will help with your success
Aligning Your Brand Promise with Your Internal Audiences to Improve Employee ...Vignette
Workshop:
How To Align Your Brand Promise With Your Internal Audiences, Increase Growth, And Improve Consumer Satisfaction
Description:
Mike Lepis, Creative Director and Principal of Vignette recently led the following workshop for internal communications professionals. Connect your brand to your employees and work on a strategic campaign of your own. Vignette has successfully helped clients develop strategies, programs, and tools to overcome brand challenges and help companies develop long-term plans of success.
Mike led workshop attendees through the tools & techniques Vignette uses to align company brand promises with their internal audiences, including:
* Identify your audiences—what motivates them, how to do they consume internal content, and where are the key opportunities
* Produce engaging content that connects your brand message to your internal audiences
* Illustrate your brand values through elements of story, message, and design
* Create a plan to measure ROI around the challenging area of internal communications
Should You Hire Us? Six Questions for MarketersMythology LLC
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Advocates may not sprout off of branches like a Spring leaf, but with the right understanding of relationships and the right structure, you can learn to systematically create new advocates!
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It's no secret that selling can be hard. Since today's buyer is more savvy than ever before, sales teams are having a hard time connecting with prospects and closing deals. Yet, some sellers are continually able to find success and bring in new business. So what are sales winners doing differently?
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Elevate Your Sales Performance.
To become an elite sales professional, you must elevate your presence and establish yourself as a top performer. In the new IMPAX eBook, “6 Strategies to Maximize Sales Results,” co-authors, Brittany Shonka, Amy Franko and Jen Miller provide tools and insights to help you make the leap
How to succeed in Sales at a Start Up With Focus in Channel Development, no audio.
Slideshow for viewing only. Presentation available for consulting or training...
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4. Chat Participation Question
Sales Challenges
Closing
Identifying
Customer Needs
Attitude
Getting
Referrals
Organization
& Time
Management
Working
Through
ObjectionsProspecting
Setting
Appointments
Listening
Confidence
Motivation
Please enter your answer in the chat box
6. POLLWe’d like your opinion …
Polling Question #1
What percent of sales success is due to
attitudes, values, beliefs, motives and
achievement drive?
7. Success Factors
A person’s attitudes,beliefs
and values have more to do
with the levelof success
they achievethan
knowledgeor skills!
Knowledge & Technical Skills
Attitudes, Values, Beliefs, Motives
and Achievement Drive
85%
15%
11. Three Views of Selling
2
1
3
Transaction Focus – completing
a transaction
Product Focus – getting people to
buy your products or services
Customer Needs Focus – identifying
and filling needs and creating value
12. POLLWhich One is Most Prevalent?
Polling Question #2
Which is representative of most salespeople?
14. Coaching Tips
View of Selling
Reinforce that selling is identifying and
filling needs and creating value
Model positive, customer-focused sales
behaviors
Reinforce the value your products create
for customers and organizations
18. Chat Participation Question
What are some things people
think or say that illustrate
limited beliefs?
Please enter your answer in the chat box
Your thoughts?
19. Coaching Tips
View of Abilities
Help people set and achieve stretch goals
just outside their comfort zone
Look for and reward slightest
improvements
Communicate your belief in their abilities
to perform at a higher level
23. POLLWhich one is most common?
Polling Question #3
Which value is most commonly listed in
Fortune 500 Companies?
24. Coaching Tips
Values
Communicate your expectations about
ethical behavior
Model the values and behaviors
you expect
Hold them accountable to positive,
customer-focused values
25. Positive Selling Values
“I view selling as doing something for you, not to you.”
“I believethat I’ll be paid consistent
with the value I create.”
“Doing the right thing because
it’s the right thing to do.”
“I will strive to only sell you what
is the best solution for you.”
27. As She’s Walking Away
“I couldn’t find the words to say,
My heart won’t tell my mind
To tell my mouth what it should say.
Now I’m falling in love as she’s walking away.”
28. Coaching Tips
Commitment to Activities
Help them set clear, written goals
and report on progress
Discuss difference between wildly
important and non-productiveactivities
Communicate expectations for high
performance sales behaviors and results
30. Coaching Tips
Belief in Product
Communicate how products create value
for customers and organizations
Focus on extra value they createbeyond
the product
Stress the benefits of representing an
organization with strong values
31. Sales Congruence Model
Congruence releases energy
and achievement drive.
Gaps create conflict
and disengagement.
View
of
Selling Commitment
to
Activities
Values
View of
Abilities
Belief
in
Product
Congruence
™
36. Initial
Workshop
Interactive
Intro concepts
Practical Tools
Structured
Weekly
Follow-Up
Meeting, web or telecon
Share successes
Accountability to practice
Team building
Real world application –
“Real Play”
Pre
Assess
Post
Assess
Ongoing
Reinforcement
Managers model,
coach, support
Reinforcement tools
Advanced sessions
Marketing & HR
alignment
Delivering Sustainable Results
Pre-Work
37. The Forgetting Curve
People forget 75% of the information they
receive in a training event within 48 hours
if they do not immediately apply what they
learned and receive coaching or feedback.
Research Ebbinghaus & Goddard
Findings:
38. Initial
Workshop
Discovery Learning
Interactive
Positive
environment
Principles-based
Role-play
Structured
Weekly
Follow-Up
Real world application … “Real Play”
Appeal to different learning styles
Repetition
Time lapse
Accountability
Positive peer pressure
Support network
Recognition
Build belief
Managers model and support
Pre
Assess
Post
Assess
Ongoing
Reinforcement
Adult Learning
39. Powerful Training Principles
Success Factor: Benefit:
1. Structured Follow-Up Stronger Application
2. Leaders/Managers First Increased Engagement
40. Powerful Training Principles
Success Factor: Benefit:
1. Structured Follow-Up Stronger Application
2. Leaders/Managers First Increased Engagement
3. Principles-Based Content Works for Everyone
41. Powerful Training Principles
Success Factor: Benefit:
1. Structured Follow-Up Stronger Application
2. Leaders/Managers First Increased Engagement
3. Principles-Based Content Works for Everyone
4. Focus on Attitudes & Skills Addresses Cause of Behavior
42. Learn More
Readthe e-book
Schedule a discovery conversation
800-646-8347
Attend an upcoming Integrity
Solutions certificationin Nashville or
Scottsdale
www.integritysolutions.com
44. About Integrity Solutions
Integrity Solutions
45+ years– innovativesales,
service and coaching solutions
Trainedover2,500,000
people from 130+ countries
Creatinghigh performance
cultures and impacting business
results!