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Introduction to the Field of Organizational Behavior Chapter 1
The document discusses organizational behavior and introduces key concepts. It describes how Cisco Systems leveraged organizational behavior to become a leading technology company. Next, it defines organizations as groups of people working interdependently toward a common purpose. The chapter outlines reasons for studying organizational behavior such as understanding, predicting, and influencing organizational events. It also lists emerging trends in the field like globalization, changing workforces, and information technology.
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- 1. Organizational BEHAVIOR MCSHANE VON GLINOW 1© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Introduction to the Field of Organizational Behavior 1 C H A P T E R O N E
- 2. Organizational BEHAVIOR MCSHANE VON GLINOW 2© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Cisco Systems and Organizational Behavior Cisco Systems has leveraged the power of organizational behavior to becoming one of the world’s leading high technology companies. Courtesy of Cisco Systems
- 3. Organizational BEHAVIOR MCSHANE VON GLINOW 3© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill What are Organizations? Groups of people who work interdependently toward some purpose –Structured patterns of interaction –Coordinated tasks –Work toward some purpose
- 4. Organizational BEHAVIOR MCSHANE VON GLINOW 4© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Why Study Organizational Behavior OrganizationalOrganizational BehaviorBehavior ResearchResearch UnderstandUnderstand organizationalorganizational eventsevents PredictPredict organizationalorganizational eventsevents InfluenceInfluence organizationalorganizational eventsevents
- 5. Organizational BEHAVIOR MCSHANE VON GLINOW 5© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Emerging Trends in OB • Globalization • Changing work force • Emerging employment relationships • Information technology and OB • Teams and more teams • Business Ethics
- 6. Organizational BEHAVIOR MCSHANE VON GLINOW 6© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill OrganizationalOrganizational BehaviorBehavior AnchorAnchor MultidisciplinaryMultidisciplinary anchoranchor ScientificScientific methodmethod anchoranchor ContingencyContingency anchoranchor Open systemsOpen systems anchoranchor Multiple levelsMultiple levels of analysisof analysis anchoranchor Organizational Behavior Anchors
- 7. Organizational BEHAVIOR MCSHANE VON GLINOW 7© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill FeedbackFeedback FeedbackFeedback OutputsOutputsInputsInputs SubsystemSubsystemSubsystemSubsystem SubsystemSubsystem SubsystemSubsystem OrganizationOrganization Systems Anchor of OB
- 8. Organizational BEHAVIOR MCSHANE VON GLINOW 8© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Intellectual Capital • Human capital – Knowledge that employees possess • Structural capital – Knowledge embedded in systems and structures • Customer capital – Value derived from satisfied customers, reliable suppliers, and others
- 9. Organizational BEHAVIOR MCSHANE VON GLINOW 9© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Knowledge Management Defined Any structured activity that improves an organization’s capacity to acquire, share, and utilize knowledge for its survival and success
- 10. Organizational BEHAVIOR MCSHANE VON GLINOW 10© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill • Sense making • Knowledge awareness • Empowerment • Training • Communication • Rewards • Individual learning • Environmental scanning • Grafting • Experimentation KnowledgeKnowledge acquisitionacquisition KnowledgeKnowledge sharingsharing KnowledgeKnowledge disseminationdissemination Elements of Knowledge Management
- 11. Organizational BEHAVIOR MCSHANE VON GLINOW 11© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Courtesy of Hewlett-Packard Knowledge Mapping at Hewlett-Packard Hewlett-Packard relies on knowledge mapping so that employees can quickly identify what knowledge is needed and where it is located. Knowledge maps guide employees to what knowledge is important and where it can be found.
- 12. Organizational BEHAVIOR MCSHANE VON GLINOW 12© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Organizational Memory Defined • The storage and preservation of intellectual capital • Includes both employee knowledge and embedded knowledge (structural capital)
- 13. Organizational BEHAVIOR MCSHANE VON GLINOW 13© The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill Introduction to the Field of Organizational Behavior 1 C H A P T E R O N E