What_is_organizational_behaviour.ppt
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This document discusses key topics in organizational behavior including trends in globalization, diversity, technology and teams. It defines organizational behavior as the study of how individuals and groups act within organizations, and how organizations manage their environment. The document also addresses knowledge management in organizations and outlines processes like knowledge acquisition, sharing and use that are important for organizational success.
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What Is Organizational Behaviour
1) Organizational behaviour is the study of how individuals and groups act within organizations. It examines how organizations function and how to improve performance.
2) Organizations are groups of people working together toward a common purpose through structured interactions, coordinated tasks, and interdependent work.
3) Studying organizational behaviour helps understand and influence how organizations function by predicting and shaping how people and groups will act.
Organizational Behavior CH 01
This document introduces the field of organizational behavior. It defines organizational behavior and identifies reasons for studying it. Five trends in organizational behavior are discussed: globalization, a changing workforce, changing employment relationships, information technology, and shifting values and ethics. The document also outlines five anchors that organizational behavior is based on: being multidisciplinary, systematic research, contingency-based, using an open systems view, and allowing for multi-level analysis. It defines knowledge management and intellectual capital, and how organizations acquire and share knowledge.
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This document provides an introduction to the field of organizational behavior. It discusses key topics in OB like employee involvement, motivation, leadership, and organizational culture. It explains that OB studies what people do in organizations and how organizations are groups that work interdependently toward a common purpose. Understanding OB can help satisfy needs to understand human behavior, influence it to achieve goals, and improve organizational effectiveness by leveraging human capital. Assessing effectiveness considers perspectives like maintaining a good fit with the external environment, organizational learning processes, high-performance work practices, and satisfying stakeholder needs. Globalization and increasing workforce diversity also impact organizations.
1©McGraw-Hill Education. All rights reserved. Authorized o
1
©McGraw-Hill Education. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted without the prior written consent of McGraw-Hill Education.
Chapter One:
Introduction
to the Field of
Organizational Behaviour
©McGraw-Hill Education.
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Ottawa-based Shopify is a rapidly growing technology
success story due to its focus on teamwork, employee
motivation, organizational culture, and other effective
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© Shopify
©McGraw-Hill Education.
Organizational Behaviour and Organizations
© Shopify
Organizational behaviour
• Studies what people think,
feel, and do in and around
organizations
Organizations
• Groups of people who work
interdependently toward
some purpose
• Collective entities
• Collective sense of purpose
2
©McGraw-Hill Education.
Importance of OB
© Shopify
OB helps people in all jobs:
• Comprehend and predict
workplace events
• Adopt more accurate
personal theories
• Influence organizational
events
Vital to the organization’s
survival and success
• Predicts firm’s performance
• Predicts hospital quality
• OB concepts are positive
screens in investment
decisions
©McGraw-Hill Education.
Technological Change
Long history as a disruptive force in organizations
Effects of technological change
• Higher productivity, but displaces employees/occupations
• Alters work relationships and behaviour patterns
• Improves health and wellbeing
Effects of information technology
• Greater employee voice to executives
• Less work-nonwork separation, less attention span, more
techno-stress
©McGraw-Hill Education.
Globalization
Economic, social, and cultural connectivity with people
in other parts of the world
Due to better information technology and
transportation systems
Effects of globalization on organizations
• Larger markets, lower costs, more knowledge
• Affects teamwork, diversity, cultural values, leadership
• Increases work intensification, reduces job security
3
©McGraw-Hill Education.
Emerging Employment Relationships
Due to technology, globalization, etc.
• Longer hours, less work-nonwork separation
Work-life balance -- degree of conflict between work
and nonwork demands
Remote work
• Working at client sites (e.g. repair technicians)
• Teleworking (telecommuting) – working from home
©McGraw-Hill Education.
Remote/Telework Benefits and Problems
Remote/Telework Benefits
• better work-life balance
• valued work benefit
• higher productivity
• better for the environment
• lower real estate costs for company
Remote/Telework Disadvantages
• more social isolation, less co-worker interaction
• less informal communication to help career advancement
• lower team cohesion, weaker organizational culture
Remote work benefits depends on person, job, firm
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What Is Organizational Behaviour
1) Organizational behaviour is the study of how individuals and groups act within organizations. It examines how organizations function and how to improve performance.
2) Organizations are groups of people working together toward a common purpose through structured interactions, coordinated tasks, and interdependent work.
3) Studying organizational behaviour helps understand and influence how organizations function by predicting and shaping how people and groups will act.
Organizational Behavior CH 01
This document introduces the field of organizational behavior. It defines organizational behavior and identifies reasons for studying it. Five trends in organizational behavior are discussed: globalization, a changing workforce, changing employment relationships, information technology, and shifting values and ethics. The document also outlines five anchors that organizational behavior is based on: being multidisciplinary, systematic research, contingency-based, using an open systems view, and allowing for multi-level analysis. It defines knowledge management and intellectual capital, and how organizations acquire and share knowledge.
Chap001 baby
This document provides an introduction to the field of organizational behavior. It discusses key topics in OB like employee involvement, motivation, leadership, and organizational culture. It explains that OB studies what people do in organizations and how organizations are groups that work interdependently toward a common purpose. Understanding OB can help satisfy needs to understand human behavior, influence it to achieve goals, and improve organizational effectiveness by leveraging human capital. Assessing effectiveness considers perspectives like maintaining a good fit with the external environment, organizational learning processes, high-performance work practices, and satisfying stakeholder needs. Globalization and increasing workforce diversity also impact organizations.
1©McGraw-Hill Education. All rights reserved. Authorized o
1
©McGraw-Hill Education. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted without the prior written consent of McGraw-Hill Education.
Chapter One:
Introduction
to the Field of
Organizational Behaviour
©McGraw-Hill Education.
Shopify
Ottawa-based Shopify is a rapidly growing technology
success story due to its focus on teamwork, employee
motivation, organizational culture, and other effective
organizational behaviour practices.
© Shopify
©McGraw-Hill Education.
Organizational Behaviour and Organizations
© Shopify
Organizational behaviour
• Studies what people think,
feel, and do in and around
organizations
Organizations
• Groups of people who work
interdependently toward
some purpose
• Collective entities
• Collective sense of purpose
2
©McGraw-Hill Education.
Importance of OB
© Shopify
OB helps people in all jobs:
• Comprehend and predict
workplace events
• Adopt more accurate
personal theories
• Influence organizational
events
Vital to the organization’s
survival and success
• Predicts firm’s performance
• Predicts hospital quality
• OB concepts are positive
screens in investment
decisions
©McGraw-Hill Education.
Technological Change
Long history as a disruptive force in organizations
Effects of technological change
• Higher productivity, but displaces employees/occupations
• Alters work relationships and behaviour patterns
• Improves health and wellbeing
Effects of information technology
• Greater employee voice to executives
• Less work-nonwork separation, less attention span, more
techno-stress
©McGraw-Hill Education.
Globalization
Economic, social, and cultural connectivity with people
in other parts of the world
Due to better information technology and
transportation systems
Effects of globalization on organizations
• Larger markets, lower costs, more knowledge
• Affects teamwork, diversity, cultural values, leadership
• Increases work intensification, reduces job security
3
©McGraw-Hill Education.
Emerging Employment Relationships
Due to technology, globalization, etc.
• Longer hours, less work-nonwork separation
Work-life balance -- degree of conflict between work
and nonwork demands
Remote work
• Working at client sites (e.g. repair technicians)
• Teleworking (telecommuting) – working from home
©McGraw-Hill Education.
Remote/Telework Benefits and Problems
Remote/Telework Benefits
• better work-life balance
• valued work benefit
• higher productivity
• better for the environment
• lower real estate costs for company
Remote/Telework Disadvantages
• more social isolation, less co-worker interaction
• less informal communication to help career advancement
• lower team cohesion, weaker organizational culture
Remote work benefits depends on person, job, firm
©McGraw-Hill Education.
Increasing Workforce Diversity
Surface-level vs. deep-level diversity
Consequences of diversity
...
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This document provides an introduction to the field of organizational behavior. It discusses key topics like what organizations are, why study organizational behavior, and trends in the field like globalization, changing workforces, employment relationships, and information technology. It also outlines some anchors of organizational behavior like being multidisciplinary and using systematic research. Finally, it briefly introduces concepts like knowledge management, intellectual capital, organizational memory, and provides an example of knowledge management at a cracker bakery.
Module 1
This document provides an overview of knowledge management (KM). It defines KM as capturing, developing, sharing, and effectively using organizational knowledge. KM draws from many disciplines and uses technologies like knowledge bases, documents, and databases. Drivers of KM include globalization, leaner organizations, corporate amnesia from workforce mobility, and technology advances. The two major types of knowledge are explicit and tacit. The document also outlines the concept analysis technique and discusses why KM is important today for dealing with globalization, leaner organizations, corporate amnesia, and technology advances. Future challenges for KM include security, motivation, technology changes, measurement, leadership, data accuracy, interpretation, and organization.
KM 101
Yes, I still do KM and KM is not dead. I thought I would share the basic deck that I use in workshops that are part of my KM Assessment and Strategy consulting practice. In addition to interviews, surveys, and inventories, it is important during a KM assessment to educate and engage the organization.
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Organizational behaviour is the study of how people behave in organizations, how to improve that behavior to accomplish goals, and why we should study it. It draws from many disciplines including sociology, psychology, and political science. There are several trends influencing organizational behavior, such as globalization, new technologies, increased diversity, changing employment relationships, and evolving workplace values and ethics.
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- Interdisciplinary influences on organizational behavior from fields like psychology, management, and engineering.
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- The five main management functions are planning, organizing, staffing, directing, and controlling. Leadership theories discussed include trait, behavioural, and contingency theories.
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- 1. 1 . Introduction to the Field of Organizational Behaviour
- 2. 2 Nortel Networks and OB Nortel Networks has leveraged the power of organizational behaviour to become one of the world’s leading high technology companies. D. Chan. Ottawa Citizen
- 3. 3 What are Organizations? Groups of people who work interdependently toward some purpose – Structured patterns of interaction – Coordinated tasks – Work toward some purpose D. Chan. Ottawa Citizen
- 5. 5 Trends: Globalization • New organizational structures • Different forms of communication • Increases competition, change, mergers, downsizing, stress • Need to be more sensitive to cultural differences
- 6. 6 Trends: Workforce Diversity • Primary and secondary diversity • More women in workforce and professions • Different needs of Generation-X and baby-boomers • Diversity has advantages, but firms need to adjust
- 7. 7 Trends: Employment Relationship • Employability • Contingent work • Telecommuting • Virtual teams
- 8. 8 Trends: Information Technology • Affects how employees interact – Virtual teams – Telecommuting • Affects how organizations are configured – Network structures • Affects how firms relate to customers – Communication issues
- 9. 9 Trends: Lots of Teams • Potentially more effective than employees working alone • Concern is when to assign tasks to teams rather than to individuals
- 10. 10 Trends: Business Ethics • The study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad • What is unethical is not always obvious
- 11. 11 Organizational Behaviour Anchors Multidisciplinary anchor Systematic research anchor Contingency anchor Open systems anchor Multiple levels of analysis anchor Organizational Behaviour Anchors
- 12. 12 Feedback Feedback Outputs Inputs Subsystem Subsystem Subsystem Subsystem Organization Open Systems Anchor of OB
- 13. 13 Knowledge Management Defined Any structured activity that improves an organization’s capacity to acquire, share, and use knowledge for its survival and success
- 14. 14 Intellectual Capital • Human capital – Knowledge that employees possess and generate • Structural capital – Knowledge captured in systems and structures • Relationship capital – Value derived from satisfied customers, reliable suppliers, and others
- 15. 15 Knowledge Management Processes Vancouver-based PMC- Sierra bought start-up firm Extreme Packet Devices for $600 million because it needed to acquire knowledge faster than through in-house research. R. MacIvor. Ottawa Citizen
- 16. 16 Knowledge Management Processes • Knowledge acquisition – Grafting, learning, experimentation • Knowledge sharing – Communication – Communities of practice • Knowledge use – Awareness – Freedom to apply knowledge R. MacIvor. Ottawa Citizen
- 17. 17 Organizational Memory • The storage and preservation of intellectual capital • Retain intellectual capital by: – Keeping knowledgable employees – Transferring knowledge to others – Transferring human capital to structural capital