The document is a resume for Chantee Capers that summarizes her skills and experience. She has experience as an IT Operations Intern at UBS where she performed software analysis and testing, documented errors, created presentations, and communicated with teams. She is skilled in Scrum, Microsoft Office, SharePoint, software maintenance, and has strengths in communication, adaptability, and teamwork. She is seeking a position to utilize her skills and be an asset to a company.

1. Chantee Capers
5144 S. Calumet – Chicago, IL 60615 – 312-477-1360 – chantee.capers@gmail.com
Profile:
Motivated and dedicated professional that seeks to support a company in their goals and growth
strategies. Operates with a high attention to detail and persistently solves problems while analyzing
information thoughtfully and accurately. Works well under pressure with groups and/or independently by
demonstrating strong time management skills and dependability. Self-motivated and self-starter.
Determined to utilize skills to be an immediate asset to the company.
Skills:
 Knowledge of Scrum
 Microsoft Office Suite 2003, 2007,
2010 and 2013
 Developing and Maintaining
SharePoint 2010 and 2013 Sites
 Updating, Monitoring and
Decommissioning Software
 Self-motivated and Efficient
 Dedicated to High Quality Work
 Organized Time Management
 Works Well Under Pressure
 Strong Communication with Both
Internal and External Stakeholders
 Willingness to Learn New Skills
 Builds Consistent Relationships
 Open to Feedback and Adapts to
Changing Environmental Needs
 Dependable and Reliable
 Helpful Team Player
 Ability to Multi-task Effectively
 Detail Orientated
Experience:
IT Operations Intern UBS August 2013 to January 2014
Chicago, IL
 Performed analysis and certification of the G.I.M2 and R.I.O UBS specific software programs to
efficiently meet business requirements
 Documented various errors in the G.I.M2 and R.I.O programs to recommend needed improvements and
help pinpoint corruptions in the software
 Formulated over 10 presentations biweekly using Microsoft PowerPoint resulting in high user
satisfaction to better understand software security liabilities
 Participated in daily morning Scrum meetings to prioritize project movement and challenges
 Interacted daily with international& localteam mates using Outlook resulting in excellent communication
amongst the team
 Communicated with developersand project managersto get 100 newfeaturesforthe improved R.I.O
software to be ready forrelease to the company
 Implemented basic QAprincipals to test G.I.M2 software to make sure security settings were properly
operating
Education:
Computer Systems Institute August 2014 to April 2015
 Marketing – Developing Sales Strategies & Marketing Campaigns, Search Engine Optimization
(SEO), Social Media Strategies & more.

2.  Customer Service – Customer Retention and Satisfaction, Leadership in Customer Service &
more.
 Customer Applications – Emailand Software Applications for Business, Excel, Organization of
Data,Microsoft Exam Preparation & more.
 Finance Accounting – How to Build a Business, Payroll, Budgeting, Writing Grants & more.
Harold Washington Community College / Year Up Chicago March 2013 to January 2014
Chicago, IL
 IT and Project Support training program with college level courses in Business Communications,
Information Technology and Professional Development