Matthew R. Schafer has over 15 years of experience in project management and operations supervision. He has a proven track record of boosting efficiency through technology upgrades and process improvements. Schafer has successfully overseen the development and launch of multiple sub-departments and specialty project teams. He is proficient in Agile and Traditional project methodologies and leads in the design and implementation of process changes. Schafer has managed and mentored over 500 team members during his career.
1. Matthew R. Schafer
1752 S. 58th Street, Milwaukee, WI 53214
Home: 608-334-2887 Cell: 608-334-2887 Email: coachmatt79@gmail.com
Career Summary
Focusedproject andoperationssupervisor well-versedintheproject lifecycle,operationalmanagement, training,recruitment aswell
asvendor contractnegotiation,specialtyteamcreation,andprocessimprovement.Appliesin-depthknowledgeofindustrytrendsand
shiftstooffer valuableinsightsonopportunitiesfor newgrowth and customer and employee knowledge expansion. Customer and
team oriented management and project professional with a strong determination to learn and build upon my current experience.
Work Experience
GuarantyProjectSupervisor
October2009toCurrent
GreatLakesHigherEducationCorp.- Madison,WI
Boost companyefficiencythrough technologyupgradesandprocessimprovements
Oversawthedevelopmentandsuccessfullaunchoftwosub-departments,andmanyotherspecialtyproject
teams to meet corporate objectives
Monitorproject schedulesfor upto12projectsat a time
Monitor and control project execution and delivery to ensure project is completed to stakeholder specification, on
schedule and within budget
Proficient inAgile(SCRUM)andTraditionalprojectmethodologies
Lead in the design and implementation of project plans for many process changes to existing business models
Identify and evaluate new opportunities for business improvement
Assess the impact of project/process improvement and develop plans and procedures for implementation of new
strategies and/or technologies
Developandsharebestpracticesacrossthecompany,includingbusinesscontinuityplanningstrategies,vendormanagement
strategies, andcustomerlocationstrategies
Provide excellent customer service to business partners, vendors, and customers at all times
Managed,mentored,coachedandtrained500+teammembersacrossvariouspartsofthedepartment
Recruitedandhired40+newemployees
Staycurrentonindustryrulesandregulationchangestoensurecomplianceandbestpractice
GuarantyProjectSpecialist
July2006 toSeptember2009
GreatLakesHigherEducationGuarantyCorp. - Madison,WI
Monitoredproject budgetseachquarter
WorkedwithIT personneltoproperlyplanprojects
Monitoredproject schedulesfor uptosix(6)projectsat a time
Developedandmanagedannualoperatingbudget
Assistedwiththedevelopment andlaunchof businessoperations
Supervised, trained,coachedandmentoredSME’son newbusinessprocesses
RS Supervisor
November2004-July2006
Great Lakes HigherEducation Guaranty Corp. – Madison, WI
Supervise and coordinate the daily activities of staff to ensure all functions are performed in an accurateand
efficient manner and in accordance with federal regulations, department procedures, and corporate objectives.
Use coaching and mentoring techniques to assist staff in reaching their goals & provide coaching feedback on daily
work to ensure processes are being followed based on compliance
Work closely with senior management to set goals for the teamand the department
Provide leadership and direction for the effective operation of the unit
Analyze daily, weekly, and monthly department reports and compile and summarize daily and monthly statistics,
including efficiency and effectiveness, as well as other department performance indicators
2. Software Knowledge
Avaya Phone Systems Secure File Transfer Protocol
Mitel Phone Systems TLO
Confluence
Microsoft Office
MS Project
MS Visio
NSLDS
FAFSA
StudentLoans.gov
Accurint
Innovis Online
Experian Online
Equifax Online
Loan Origination
Loan Consolidation
HUDL
Education
Cardinal Stritch University- Milwaukee, WI, USA
Associate Diploma:Project Management, 2011
Madison Area Technical College - Madison,WI, USA
Business Management, 2009
Volunteer Experience
Madison East High School – Madison, WI, USA
Paid Volunteer Football Coach – 2014
Volunteer Football Coach – 2012-2013, 2015
Warner Park Youth Football – Madison, WI, USA
Volunteer Football Coach – 2009 - 2012