1. Nyia D. Owen
ndowen2@crimson.ua.edu
1901 5th Ave E. Unit #2105
Tuscaloosa, AL 35401
(321) 276-6250
www.linkedin.com/in/nyiaowen
EDUCATION Candidate for Bachelor of Science in Commerce & Business Administration, The University of Alabama
Graduation Date: December, 2016 GPA: 3.38/4.00
Major: Management Information Systems Minor: Computing Technology & Applications
EXPERIENCE
May, 2015 –
Present
Quality Assurance Analyst Intern, RFMS, Tuscaloosa,AL
Goal: To test and locate defects in multiple applications, document recommendations of improvements and
work alongside the programmers to improve applications.
Value: By identifying defects,programmers have a clear understanding ofthe areas to improve and are better
able to focus their time more effectively to ensure a seamless application.
My Contribution:
 Was given additional responsibility to regression test specific programs before released to clients.
 Led the next version of testing and became the main expert on the new processes added.
 Helped shape a new concept, SmartSearch, and test the implementation throughout all the
applications. Ensured the consistently ofimplementation across all applications.
May, 2013 –
April, 2015
Customer Operations Analyst, Alpha EMC, Winter Springs,FL
Goal: To analyze the current Client Billing processes to identify potential improvements, implement solutions,
and aid coworkers through the billing transition.
Value: By implementing prospective enhancements,my team and othercoworkers are able to better serve the
client in a more personalized, organized fashion.
My Contribution:
 Identified enhancements that aided coworkers and improved the Client Billing process.
 Communicated with coworkers to determine business requirements.
 Helped develop a systemfor coworkers to easily and quickly obtain information.
 Consulted with several large clients and ensured services were meeting client’s expectations.
November, 2013 –
November, 2014
New Member Educator, Gamma Phi Beta, Tuscaloosa, AL
Goal: To manage and mentor 176 members, developed new members to flourish through their college career.
Value: Laid foundation for the new members to successfully challenge themselves and mature into women who
aspire excellence from themselves and those around them.
My Contribution:
 Planned, budgeted and ran a two-day event for 320 people. Communicated with advisors and vendors,
also stayed within a set budget and deadline.
 Designed and guided implementation of a new education program, while assisting with member’s
transition.
 Established the Intellectual Development Committee which ensures that education is actively
promoted to new members and offers more individualized attention.
TECHNICAL
EXPERIENCE
Languages: C++, C# & MS SQL, HTML, CSS
Operating Environments: MS Windows, OS X
Business Tools: Adobe InDesign & Photoshop,MS Office Suite, SharePoint, Visual Studios ,SQL Server M
. Management Studio
HONORS AND
ACTIVITIES
Dean’s List
MIS Ambassador
AIMS (Alabama Information Management Society)
Women in Information Technology
CMISS (Capstone Minority Information Systems Society)
ITS (Information Technology Society)
NCAA Woman’s Rowing Team: Varsity Coxswain
United Cerebral Palsy: Classroom Assistant Volunteer
Alpha Lambda Delta Honor Society
University of Alabama Honors College
Gamma Phi Beta Sorority: New Member
Educator, Corresponding Secretary, Chaplin
Bama Cru: Community Group Lead
Vacation Bible School: K4-K Teacher Volunteer
Alpha Omega: House Representative Speaker
Habitat for Humanity: Volunteer