Debra Neely is seeking a job that utilizes her commercial banking and insurance skills. She has over 25 years of experience working in commercial insurance customer service, commercial loan processing, and retail loan customer service. Her most recent role was as an Inquiry Response Coordinator for an online university, where she handled 350-400 calls daily regarding student enrollment. She holds an Associate's Degree in Business Administration.

1. DEBRA NEELY
1605 EAST 50TH
ST. APT. 6D, CHICAGO, IL. 60615
773-213-5284
DANEELY19@ATT.NET
Objective
To utilize my skills, which a large part is commercialbanking and insurance, coming back out into the job market, I am open to
new and exciting opportunities. Hopefully, I will be able to obtain a job that will encompass all of my background/skills so that
I will be a great asset to my future employer, who will be able to utilize my knowledge and skills.
Experience
Career EducationCorporation
Inquiry Response Co-Ordinator October 2015- Present
∙ I receive 350-400 calls on a daily basis to prospective students for enrollment to online universities. I also provide support
to prospective students via the enrollment process.
Cole TaylorBank March 1989 – October 2014
Commercial Insurance Customer Service Specialist March 2008- October 2014
∙ Contacted insurance agents to obtain current insurance for all commercial, special asset and retail customers.
∙ Submitted insurance to be scanned into our vision system and reviewed insurance to make sure each loan has appropriate
amount on all insurance certificates.
∙ Reviewed the insurance exception report for accuracy, and set up expectations regarding expired, canceled, or incorrect
insurance.
∙ Processed force place insurance on retail loans and commercialloans.
∙ Sent emails to loan officers regarding obtaining insurance, and performed other customer services duties, such as, calling
insurance agents (external), loan officers, CBA (commercialbanking associates internal communication), and also speaking
with external customers, and preparing letters to customers regarding to their insurance claims.
Flood Insurance Coordinator March 2008- October 2013
∙ Up-kept a portfolio of about 40 flood loans and generated monthly reports.
∙ Made sure that all loans had current flood insurance, contacted FEMA to obtain flood insurance, sent out letters to
commercial and retail customers for renewal purposes.
∙ Attended flood seminars to stay of changing issues with flood la.
∙ Processed force place insurance on all expired flood loans that do not have current flood insurance.
Tax Escrow Assistant December 2007- February 2008
∙ Assisted with tax analyst with processing tax payments.
∙ Processed Escrow analysis on commercial loans.
∙ Processed tax letters for cook county and collar counties.
Letter of Credit Specialist June 2006- December 2007
∙ Processed LOC (letter of credit) payments to commercialloans.
∙ Processed new LOC to the Fiserv commercial system,
∙ Processed maintenance to commercial loan letter of credits, and I also worked very closely with ABN/AMRO staff.

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Loan Services Specialist October 2003- June 2006
∙ Processed advances for commercial loans.
∙ Prepared and input wires to be sent from commercialloan customer accounts to outside banks and other organizations.
∙ Processed loan payments to commercial loans, research, and adjustment to commercial customer loans.
∙ Set up new loans, renewals, and changes in term loans on the Fiserv system for commercialloans.
Customer Service Retail Rep March 2000- October 2003
∙ Answering calls from external and internal customers regarding their Heloc, installment loans, and first mortgage loans.
Commercial/Retail Loan Payment Processor February 1997- March 2000
∙ Processed all payments for commercial loans, asset based lending payments (ABL) to Fiserv system.
∙ Processed all retail payments for Heloc, and installment loans to Bansource via Fiserv system.
∙ Processed maintenance to commercial loans, such as name and address changes, and monetary changes.
Data Entry Specialist March 1989- February 1997
∙ Input all work into the system for new checking accounts, time deposits, safe deposits, and saving accounts.
∙ Processed maintenance work for all checking accounts, time deposits, savings accounts, and safe deposit accounts.
(This included name, address changes, and working from scratch pad reports).
Education
Bai Compliances Classes January 2014- October 2014
Banking Courses
Taylor Business School 1984-1987
Associate’s Degree in Business Administration
Triton Community College 1982-1983
Business management courses
St. Francis Hospital School of Nursing 1981-1982
Associate Degree in Nursing
Kennedy King College 1980-1981
Nursing Courses
Martin Luther King High School 1976-1980
High SchoolDiploma- General Studies
Skills
Microsoft word documents, advanced customer service skills for commercial loan, retail loans, and tax escrow. Beginner
in letter of credit, familiar with some documentation for commercial and retail loans. Very knowledgeable in insurance,
homeowners, commercial, flood. About six month experience as a loan processor and processing commercial loans, and
very good documentation skills.
References available upon request.

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