The document discusses change management as a comprehensive term used to describe managing change at the individual and organizational level, including defining change management activities, causes of change such as technological, social, economic, and organizational factors, and providing examples of how organizations have effectively implemented change management strategies to deal with these factors. It also outlines the importance of change and the typical process of change involving preparing for change, managing change, and reinforcing change.

1. Change management
Change Is Good

2. Opening case
¡ Managing Change at HCL

3. Meaning
Change management is that it's a comprehensive
term used to describe change at both the
individual and organisational level. For example,
the term Change Management is used to
describe-
¡ The task of managing change;
¡ An area of professional practice;
¡ A body of knowledge (consisting of models,
methods, techniques, and other tools); and
¡ A control mechanism (consisting of requirements,
standards, processes and procedures).

4. Definition
¡ The coordination of a structured period of
transition from situation A to situation B in order to
achieve lasting change within an organization'

5. Definition
¡ Change Management: activities involved in
(1) defining and instilling new values, attitudes,
norms, and behaviors within an organization that
support new ways of doing work and overcome
resistance to change
(2) building consensus among customers and
stakeholders on specific changes designed to
better meet their needs
(3) planning, testing, and implementing all aspects
of the transition from one organizational structure
or business process to another

6. Causes for Change
¡ Technological
¡ Social
¡ Economical
¡ Organization

7. Technological
¡ While the 1980s - California State
University (CSU). Any IT system
change that happens at the main
campus has to go through:
¡ Every satellite campus- 23
campuses and thousands of
employees, staff, and
students
¡ Dealing with change at a
smaller organization can be
a nightmare by itself; it’s
worse at a larger
organization like CSU

8. Technological
¡ Hence the IT department
decided to institute an
automated change
management system.
¡ Using Cisco’s Pace
functionality, the company
can now make upgrades
that will automatically make
changes to the entire
system.

9. Technological
¡ To make their change
management strategy even
more effective, they are now
defining who can use what
system and what changes they
can make to their designated
area.
¡ Their change management
strategy considered the human
factor and not only included the
automated system,
¡ But also defined roles of change
so that it would minimize the
confusion and issues when a
change has to be instituted.

10. Organizational & Economic
¡ Back in 1981, British Airways brought on board a new chairperson.
¡ He noticed that the company was inefficient & was wasting
resources.
¡ Increase profitability - restructure the entire organization. The best
way to do this was through change methodology management
plan.

11. Organizational & Economic
¡ Began reducing their workforce.
¡ The chairman gave the company the reasons for the restructuring and
privatization of the company in order to prepare them for the upcoming
change.
¡ Thus, through leadership and communication, he directed his company
through a difficult time that could have been disastrous without effective
change management resistance communication.

12. Organizational
Exit Strategy at The End of the product Life Cycle
Mergers and Acquisitions:
Strategic Refocus
Structural changes
Process oriented

13. Importance of change
¡ Accommodation of Growth
¡ Address Problems
¡ Keep Up to Date
¡ Marketing
¡ New Income Stream.

14. Process of change
1. Preparing for change
2. Managing Change
3. Reinforcing Change