Change management involves creating and implementing roles, processes, and tools to effectively manage how people are affected by organizational changes. It requires involvement from various groups like the project team, senior leaders, managers, and employees. There are different levels and phases of change management. The ADKAR model is a foundational tool that identifies key components for managing change, including creating awareness of the need for change, developing a desire to support it, providing knowledge and ability to implement changes, and reinforcing changes.

1. Change Management
By Gaurav Chheda

2. What is change management?
 What is change management?
Change management is the creation and implementation of the roles, processes
and tools that each of these groups use to effectively manage the people side of
change.
 What does it mean to “manage change”?
To the organization: Have a structured change management process suitable to
the nature of the change
To the employee: Understand what change means and how it affects me. Have
some skills to manage change.

3. Who is involved in Managing Change?
 Change management requires each of the ‘gears’ in the picture to fulfill their
specific role. A change manager can facilitate assessments, create a change
management strategy and develop change management plans, but they are not
the only ones involved in managed change. The other groups involved in
managing change include:
•Project team
•Senior leaders
•Managers and supervisors
•Employees

4. Levels of change management
1. First level
• Generic
• Applicable to any type of change
 2. Second level
• Specific
• Applicable to a particular type of
change

5. Three Phases of Change Management
Preparing for change
• Define your change
management strategy
• Prepare your change
management team
• Develop sponsorship model
Managing change
• Develop Change
Management plans
• Take action and
implementation
Reinforcing change
• Collect and analyze
feedback
• Diagnose gaps and manage
resistance
• Implement corrective
actions and celebrate
success

6. ADKAR Model
• ADKAR is easy to remember and is a foundational tool
for understanding “how, why and when” to use
different Change Management tools. It stands for
Awareness of the need for change.
Desire to support the change.
Knowledge on how to change.
Ability to implement new skills.
Reinforcement to cement the change.

7. ADKAR Model
COMMUNICATION
SPONSOR ROADMAP
TRAINING
RESISTANCE MANAGEMENT
COACHING
AWARENESS
DESIRE
KNOWLEDGE
ABILITY
REINFORCEMENT