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Thom Kearney culture of collaboration PHAC KE Forum Nov 2010

Presentation from the Public Health Agency of Canada Knowledge Exchange Forum for Chronic Disease.

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Thom Kearney culture of collaboration PHAC KE Forum Nov 2010

  1. 1. Culture of Collaboration Foundations for knowledge exchange. PHAC Knowledge Exchange Forum, November 24, 2010 Thom Kearney, @thomkearney 1
  2. 2. Outline 1. Introductions 2. Context 3. Culture of Collaboration 4. Issues 5. Federal license to innovate 6. Toolbox ideas 2
  3. 3. My Social Media Twitter Picasa • Taking notes everyone can see • Narrating your work • Sharing little discoveries • Sharing pictures of my dogs YouTube • Sharing videos of my dogs and other stuff Blog • Testing hypothesis • Sharing knowledge • Sharing detailed status updates LinkedIn • My on-line resume • Broad work network Delicious Facebook • The only bookmarks • Family and friends Google Docs Other • Shared creation of documents • Project specific collab sites • Calendar and travel sharing • …. 3
  4. 4. Otis Saul 4
  5. 5. Question Are you involved in, or do you influence the creation of knowledge content? A. Directly involved B. Influence C. Not involved 5
  6. 6. Question Do you have experience with any of the following? Choose all that apply. A. Social Networks: e.g.:Facebook, LinkedIn, B. Knowledge Exchange Networks (on line document sharing, wiki, forums, etc) C. Blogging or Microblogging: Wordpress, Blogger, Twitter,etc D. Internal document management, shared drives, etc. E. Other 6
  7. 7. Context 7
  8. 8. Social Social media are part of a significant social change globally, gov2.0, ehealth… Shift from consumption of media to participation in content creation Emergence of new patterns of behavior? • Cognitive surplus and the power of massive communities • The most connected society is now connecting 8
  9. 9. The communications environment has never been more complex or dynamic. Conversations are occurring all over the place. You no longer have control of your message. You can trade the perception of control for real influence. 9
  10. 10. Culture You and your co-workers Your organization The way we do/see things around here. Standard procedures The work you do. Your perspective. 10
  11. 11. Collaboration … a recursive process where two or more people or organizations work together in an intersection of common goals — for example, an intellectual endeavor that is creative in nature—by sharing knowledge, learning and building consensus… Wikipedia • Common goals • Sharing knowledge • Learning • Building consensus Mass Collaboration 100,000+ Small Group Collaboration < 25 11
  12. 12. Idealized Health Care Ecosystem HC Provider HC Provider HC Provider HC Provider Common goals? Sharing knowledge? Opportunities to learn? Patient Other Patients HC Provider Building consensus? ? Public Institutions Research & New 12 Knowledge
  13. 13. What’s it really look like? 13
  14. 14. Question With whom do you collaborate now? A. B. C. D. E. Other Institutions HC Providers Groups of patients Industry Colleagues 14
  15. 15. Collaborative culture? 15
  16. 16. A Collaborative Culture is: A. Trusting B. Common purpose C. Open by default D. Communicative E. All of the above You learned most of what you need to know in Kindergarten. 16
  17. 17. ARS How collaborative is your culture? In your experience, which of these exist in your organization? Shared Ownership Empathy Tolerance A. Trusting Respect Mistakes are an opportunity to learn Rigorous feedback & accountability Narrate your work Transparent C. Open by Default Why not share? Shared understanding & common goals B. Common Purpose Desire to innovate Learning is purpose Efficient implementation Shared Commitment Cooperation D. Communicative Listening Focus on progress 17
  18. 18. Do we have issues? 18
  19. 19. People and Beliefs We MUST manage everything! We Can’t manage anything. 19
  20. 20. The big nasties 1. Illusion of control 2. FUD (fear, uncertainty and distrust) 3. Legislated fragmentation 4. Insert your nasty here 20
  21. 21. Web 2.0 is a lighting rod for risk Official Languages Accessibility Security Privacy Procurement Common Look & Feel What about? Intellectual property Legal Information Management Values and Ethics Access to Information Communications 21
  22. 22. Risk Management Summary Follow principles that will reduce risk: • Be professional • Be transparent • Be accountable •Be respectful •Do no harm •Respect policy obligations Risk Issue/Risk Policy Breach of internal enterprise or corporate policy (See policy implications) Revise internal policies Open platforms may not comply with Official Languages Act, Privacy Act, Human Rights Act (Accessibility) Use appropriate disclaimers and take action to address platform weaknesses. Fear of inappropriate behaviour leading to Agency embarrassment. Ensure individuals authorized to use Social Media on behalf of the Agency are trained and understand the risks and legal obligations. Legal Reputational Mitigation/Approach Apply appropriate use guidelines available. (create if required) Keep content objective, balanced, informative and accurate. Post in both languages, reply in language of query. *Draft TBS External Use Guidelines, Feb 2010 22
  23. 23. Your Federal license to innovate “Innovation is about doing things differently in ways that are more effective and efficient. We need new ideas and ways of doing things, greater flexibility, more experimentation and better implementation. Deputy heads will foster a culture of innovation, both in the way they manage their organizations and in the way they serve and engage Canadians, through activities such as: • • • • building strong employee and managers’ networks; developing collaborative work environments; further reducing the “Web of Rules”; and experimenting with Web 2.0 technology, including GCPEDIA.” Clerk of the Privy Council, Wayne Wouters, 2010-11 Public Service Renewal Action Plan 23
  24. 24. Toolbox 24
  25. 25. Risk Mitigation Strategy 1. Review Social Media plans from Security, Information Management, Privacy and Official Language perspectives. 2. Review/revise or create communication processes that are fast and allow some autonomy 3. Ensure that goals are well understood by all internal participants 4. Assign responsibility for social media scanning, interventions, and evaluation 5. Adapt social media guidelines for employee use 25
  26. 26. The Five Habits of Highly Effective Hives 1. Remind members of their shared interests and foster mutual respect, so they work together productively. 2. Explore diverse solutions to the problem, to maximize the group's likelihood of uncovering an excellent option. 3. Aggregate the group's knowledge with frank debate 4. Minimize the leader's influence on the group's thinking. 5. Balance interdependence (information sharing) and independence (absence of peer pressure) among the group's members. 26
  27. 27. Principles of Change 1. Ask permission and beg forgiveness 2. One conversation at a time 3. Assume good faith 4. Don’t take a no from someone that cant give you a yes. Michele Weslander, Intellipedia 5. Be patient 6. Respect many points of view 7. Communicate openly 27
  28. 28. Some Policy Resources GCPEDIA (search Web 2.0 toolkit, policy, social media) (internal to GC) University of Albany, Center for Technology in Government Designing Social Media Policy for Government (PDF) Social Media Sub Council Social Media Today Social Media Governance The Policy Tool 28
  29. 29. CDC Toolkit 29
  30. 30. Collaborative Platforms What other platforms do you use? 30
  31. 31. Resources to explore National Collaborating Centre • Knowledge Management background paper • PH Dialogue site #w2p on twitter for Ottawa PS web 2.0 community Clay Shirky • Institutions vs collaboration video • Here comes everybody book Macrowikinomics: Rebooting the Economy • Don Tapscott and Anthony Williams 31
  32. 32. Discussion 32
  33. 33. Discussion Questions Who do you share common goals with? What new ways to share knowledge could you try? Why should we collaborate? When can you start learning? How will you build consensus on the critical issues? (what are the critical issues?) 33