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Thom Talks

The Open Collaborative Workplace:
Computer-Human Interaction in the Ottawa Area* capCHI March 16, 2010

This is the first time I have told the GCPEDIA story outside of Government.

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Thom Talks

  1. 1. Bringing the social web to Government @thomkearney, Computer-Human Interaction in the Ottawa Area capCHI March 16, 2010 Horizontal thinking in a vertical world wiki-commons-Airshow.jpg
  2. 2. Who am I?
  3. 3. My information overload
  4. 4. Executive Gnome Teacher Armored Cow Former Senior Director Family Man Odd Duck
  5. 5. Some other special people Charles de Grasse, Technical Lead Karl Ghiara, Project Director Jeff Braybrook, Co-founder & Policy Lead Ken Cochrane Former CIO Marj & Peter Pathfinders from NRCan Thom Kearney Co-founder & Executive Lead Many helpful people Chuck Henry Former CTO
  6. 6. The project Open Collaboration for the Public Service
  7. 7. October 2007
  8. 8. A platform for: Sharing Collaborating Communicating Collective Action
  9. 9. Why? <ul><li>Recognized need for: </li></ul><ul><ul><li>New approaches </li></ul></ul><ul><ul><li>New thinking </li></ul></ul><ul><ul><li>New generation </li></ul></ul><ul><li>New tools that help us: </li></ul><ul><ul><li>Share good ideas </li></ul></ul><ul><ul><li>Find stuff to reuse </li></ul></ul><ul><ul><li>Connect with people </li></ul></ul><ul><ul><li>Work together better </li></ul></ul> Try some new tools and see what works Seeking: Sustainability & Efficiency
  10. 10. Immediate action October 2007, CIO, Ken Cochrane announces we are going to build a Collaborative Library <ul><li>Environmental scan </li></ul><ul><li>Brainstorm planning </li></ul><ul><li>Learn by doing </li></ul><ul><li>Low cost of failure </li></ul>Early planning documents stuck on the wall. Initial pilot on TBS wiki
  11. 11. A government-wide platform for innovation and collaboration. <ul><li>GCPEDIA </li></ul><ul><li>GCCONNEX </li></ul><ul><li>GCINNOVATION </li></ul><ul><li>GCFORUMS </li></ul><ul><li>GC… </li></ul>October 2008, CIO, Ken Cochrane announces GCPEDIA is now available.
  12. 12. The official plan <ul><li>“ Enabling all public servants to connect, contribute and collaborate in support of service excellence.” </li></ul><ul><li>Supports </li></ul><ul><li>Management agenda of efficiency, transparency and accountability </li></ul><ul><li>Enables staff to implement the Public Service Renewal Action plan </li></ul>gcpedia search: gcp
  13. 13. The secret plan <ul><li>Sow the seeds for the evolution of a complex adaptive system that will revolutionize the Public Service. </li></ul><ul><li>Lay the foundation for Government as a platform* </li></ul><ul><ul><li>Open standards  </li></ul></ul><ul><ul><li>Build a simple system, let it evolve  </li></ul></ul><ul><ul><li>Design for participation  </li></ul></ul><ul><ul><li>Learn from your users  </li></ul></ul><ul><ul><li>Lower the barriers to experimentation  </li></ul></ul><ul><ul><li>Build a culture of measurement </li></ul></ul><ul><ul><li>Celebrate your developers </li></ul></ul>*
  14. 14. The approach <ul><li>How transparent can we be? </li></ul><ul><li>Share responsibility (and credit) </li></ul><ul><li>Reach out always </li></ul><ul><li>Iterate, iterate, iterate </li></ul><ul><li>Inclusive and strategic </li></ul><ul><li>Top down and bottom up </li></ul>
  15. 15. History TBS WIKI Collaborative Library GCPEDIA GCCONNEX Open Collaborative Workplace Architecture Library GCFORUMS GEDS+? October 2007 October 2009 February 2010 October 2008 Not to scale
  16. 16. Evidence
  17. 17. Validation
  18. 18. Statistics Oct 2008 Oct 2009 200 12,000 Feb 2010 8600 Users <ul><li>As of February 2010 </li></ul><ul><li>5,000 pages </li></ul><ul><li>Millions of views </li></ul><ul><li>200+ Communities </li></ul><ul><li>50-100 new registrations per day </li></ul><ul><li>30,000 – 60,000 views per week </li></ul>
  19. 19. Emerging patterns
  20. 20. Reaction
  21. 21. Hope “Maybe this is not such a bad place to work…” “I can contribute directly to solving really big problems…” “ We can really improve how we do things.” “ Finally, I can stop reinventing the wheel!” “I can’t believe this is real!”
  22. 22. Risk Official Languages Accessibility Security Privacy Procurement Common Look & Feel Intellectual property Legal Information Management Values and Ethics Access to Information Communications What about?
  23. 23. The experiment continues Content and usage patterns are data Learn to see what works and keep doing it. Learn to see what does not work and stop doing it. Learn to stay flexible and policy compliant. Learn how to provide collective leadership. Integrate tools and improve user experience.
  24. 24. Culture & Change
  25. 25. People and Beliefs Types of people Evangelists Converts Questioning masses Fundamentalists Beliefs OSS is good OSS is a way of life COTS is what we should buy OSS is crappy for real people We MUST manage everything. We Can’t manage anything.
  26. 26. Customs and Norms <ul><li>Default to private </li></ul><ul><li>“ Flip me the deck!” </li></ul><ul><li>Tools that I know </li></ul><ul><li>We always do it this way </li></ul><ul><li>Process before product </li></ul>Transparency is a little scary
  27. 27. Policy Implications <ul><li>Can we trust people to be responsible? </li></ul><ul><li>Will transparency increase policy compliance? </li></ul><ul><li>Can we make better policy together? </li></ul>Turning a light on in a dark room:
  28. 28. Symptoms of change
  29. 29. It is about people
  30. 30. Learning from each other To make things better!
  31. 31. 7. Principles of Change <ul><li>Ask permission and beg forgiveness </li></ul><ul><li>One conversation at a time </li></ul><ul><li>Assume good faith </li></ul><ul><li>Don’t take a no from someone that can’t give you a yes. Michele Weslander, Intellipedia </li></ul><ul><li>Patience </li></ul><ul><li>Respect many points of view </li></ul><ul><li>Communicate openly </li></ul>
  32. 32. Conclusion
  33. 33. Major challenges <ul><li>Existing procurement and development approaches are not optimized for Web 2.0 </li></ul><ul><li>Understanding varies widely </li></ul><ul><ul><li>So does trust </li></ul></ul><ul><li>Leading amongst equals </li></ul><ul><ul><li>Ego can get in the way of the collective good </li></ul></ul>Where there is a will, there is a way!
  34. 34. Next ? Community Management Collective Leadership RSS
  35. 35. Discussion
  36. 36. Bonus Slides
  37. 38. An architecture of participation Report this Compliance tags Documented protocols and procedures Automated systems Easy to use Correct what is wrong Article notices give context Community Management
  38. 39. Information Architecture How to organize when everything is miscellaneous? Early conceptual model A map of the first home page on GCEPDIA
  39. 40. GC CONNEX A platform for community building <ul><li>Defining requirements and learning the valued applications </li></ul><ul><li>Increase professional networking </li></ul><ul><li>Engage and empower employees </li></ul><ul><li>Proof of concept </li></ul><ul><li>Professional networking </li></ul><ul><li>Low cost groups </li></ul><ul><li>Expert location </li></ul><ul><li>Bookmarks </li></ul><ul><li>Blogs </li></ul>
  40. 41. GC PEDIA - A place to work together <ul><li>Pathfinder on its way to production </li></ul><ul><li>Community built </li></ul><ul><li>Scalable Mediawiki platform </li></ul>20-50,000 views per week 50-100 new users per day Steady Adoption <ul><li>General purpose enterprise wiki </li></ul><ul><li>Easy way to collaborate and share </li></ul><ul><li>Crosses organizational boundaries </li></ul><ul><li>Poses governance challenges </li></ul>
  41. 42. GC INNOVATION Tapping into the collective wisdom <ul><li>Four week “idea campaign” on how to improve GC IT services </li></ul><ul><li>First time done in the GC </li></ul><ul><li>PubliVate tools and processes, community solutions </li></ul><ul><li>Many possible applications </li></ul><ul><li>Almost 1,200 Ideas </li></ul><ul><li>Over 2,000 Participants </li></ul><ul><li>68 Departments </li></ul><ul><li>8007 Votes </li></ul><ul><li>48,362 Views </li></ul>