The Open Collaborative Workplace:
Computer-Human Interaction in the Ottawa Area* capCHI March 16, 2010
This is the first time I have told the GCPEDIA story outside of Government.
Thom Kearney culture of collaboration PHAC KE Forum Nov 2010
Thom Talks
1. Bringing the social web to Government @thomkearney, Computer-Human Interaction in the Ottawa Area capCHI March 16, 2010 Horizontal thinking in a vertical world wiki-commons-Airshow.jpg
4. Executive Gnome Teacher Armored Cow Former Senior Director www.strategyguy.com Family Man Odd Duck
5. Some other special people Charles de Grasse, Technical Lead Karl Ghiara, Project Director Jeff Braybrook, Co-founder & Policy Lead Ken Cochrane Former CIO Marj & Peter Pathfinders from NRCan Thom Kearney Co-founder & Executive Lead Many helpful people Chuck Henry Former CTO
8. A platform for: Sharing Collaborating Communicating Collective Action
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15. History TBS WIKI Collaborative Library GCPEDIA GCCONNEX Open Collaborative Workplace Architecture Library GCFORUMS GEDS+? October 2007 October 2009 February 2010 October 2008 Not to scale
21. Hope “Maybe this is not such a bad place to work…” “I can contribute directly to solving really big problems…” “ We can really improve how we do things.” “ Finally, I can stop reinventing the wheel!” “I can’t believe this is real!”
22. Risk Official Languages Accessibility Security Privacy Procurement Common Look & Feel Intellectual property Legal Information Management Values and Ethics Access to Information Communications What about?
23. The experiment continues Content and usage patterns are data Learn to see what works and keep doing it. Learn to see what does not work and stop doing it. Learn to stay flexible and policy compliant. Learn how to provide collective leadership. Integrate tools and improve user experience.
25. People and Beliefs Types of people Evangelists Converts Questioning masses Fundamentalists Beliefs OSS is good OSS is a way of life COTS is what we should buy OSS is crappy for real people We MUST manage everything. We Can’t manage anything.
38. An architecture of participation Report this Compliance tags Documented protocols and procedures Automated systems Easy to use Correct what is wrong Article notices give context Community Management
39. Information Architecture How to organize when everything is miscellaneous? Early conceptual model A map of the first home page on GCEPDIA
Geography Advertising Education Knowledge Management Marketing Application Development Web sites that think Enterprise Architecture…
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EA is about much more than just the technology. It is a holistic view that lets create standards and approaches to align efforts between silos to achieve Better outcomes as illustrated by the target. My next slide is an example where we are applying this approach to building a collaborative environment for the GC.
Tell story of seeing it in the IT news. Do the right thing
Lots of plans all on GCP in Namespace or search gcp
Not really secret, just that many do not take the time to really understand it. And that’s ok, there are enough benefits to go around. Build a culture of measurement If it works do more of it If it doesn't stop doing it Build systems that respond automatically Allow subversive types some leeway
Transparent – all on wiki Open meetings Reach out – always open to suggestions Iterate – the plan as a point of change Many points of view: Service Provider, Programs and Policy
First rule of kindergarten is to Share People sharing what they know Step one on the Shirky ladder
Pierre-luc story
Forces of light vs forces of suck
Fear and suspicion
Guardrails Practical information management
Chaos is your friend Power vacuums are great opportunities for change