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Bringing the social web to Government @thomkearney,  Computer-Human Interaction in the Ottawa Area capCHI March 16, 2010 Horizontal thinking in a vertical world wiki-commons-Airshow.jpg
Who am I?
My information overload
Executive Gnome Teacher  Armored Cow Former Senior Director www.strategyguy.com Family Man Odd Duck
Some other special people Charles de Grasse, Technical Lead Karl Ghiara,  Project Director Jeff Braybrook, Co-founder &  Policy Lead Ken Cochrane Former CIO Marj & Peter Pathfinders   from NRCan Thom Kearney Co-founder & Executive Lead Many helpful people Chuck Henry Former CTO
The project Open Collaboration for the Public Service
October 2007
A platform for: Sharing Collaborating Communicating Collective  Action
Why? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://en.wikipedia.org/wiki/Flying_Spaghetti_Monster Try some new tools  and see what works Seeking: Sustainability & Efficiency
Immediate action October 2007, CIO, Ken Cochrane announces we are going to build a Collaborative Library  ,[object Object],[object Object],[object Object],[object Object],Early planning documents stuck on the wall.  Initial pilot on TBS wiki
A government-wide platform for innovation and collaboration.   ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008, CIO, Ken Cochrane announces GCPEDIA is now available.
The official plan ,[object Object],[object Object],[object Object],[object Object],gcpedia search: gcp
The secret plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*http://www.slideshare.net/timoreilly/government-as-platform
The approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
History TBS WIKI Collaborative Library GCPEDIA GCCONNEX Open Collaborative  Workplace Architecture Library  GCFORUMS GEDS+? October 2007 October 2009 February 2010 October 2008 Not to scale
Evidence
Validation
Statistics Oct 2008 Oct 2009 200 12,000 Feb 2010 8600 Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emerging patterns
Reaction
Hope “Maybe this is not such a bad place to work…” “I can contribute directly to solving really big problems…” “  We  can really improve how we do things.” “ Finally, I can stop reinventing the wheel!” “I can’t believe this is real!”
Risk Official Languages Accessibility Security Privacy Procurement Common Look & Feel Intellectual property Legal Information Management Values and Ethics Access to Information Communications What about?
The experiment continues Content and usage patterns are data Learn to see what works and keep doing it.  Learn to see what does not work and stop doing it.  Learn to stay flexible  and  policy compliant. Learn how to provide collective leadership.  Integrate tools and improve user experience.
Culture & Change
People and Beliefs Types of people Evangelists Converts  Questioning masses Fundamentalists Beliefs OSS is good OSS is a way of life COTS is what we should buy OSS is crappy for real people We MUST manage everything.  We  Can’t  manage anything.
Customs and Norms ,[object Object],[object Object],[object Object],[object Object],[object Object],Transparency is a little scary
Policy Implications ,[object Object],[object Object],[object Object],Turning a light on in a dark room:
Symptoms of change
It  is  about people
Learning from each other To make things better!
7. Principles of Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusion
Major challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],Where there is a will, there is a way!
Next ?  Community Management Collective Leadership RSS
Discussion www.strategyguy.com
Bonus Slides
 
An architecture of participation Report this Compliance tags Documented protocols  and procedures Automated systems Easy to use Correct what is wrong Article notices give context Community Management
Information Architecture How to organize when everything is miscellaneous? Early conceptual model A map of the first home page on GCEPDIA
GC CONNEX   A platform for community building ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GC PEDIA  -  A place to work together ,[object Object],[object Object],[object Object],20-50,000  views per week 50-100 new  users per day Steady Adoption ,[object Object],[object Object],[object Object],[object Object]
GC INNOVATION Tapping into the collective wisdom ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Thom Talks

  • 1. Bringing the social web to Government @thomkearney, Computer-Human Interaction in the Ottawa Area capCHI March 16, 2010 Horizontal thinking in a vertical world wiki-commons-Airshow.jpg
  • 4. Executive Gnome Teacher Armored Cow Former Senior Director www.strategyguy.com Family Man Odd Duck
  • 5. Some other special people Charles de Grasse, Technical Lead Karl Ghiara, Project Director Jeff Braybrook, Co-founder & Policy Lead Ken Cochrane Former CIO Marj & Peter Pathfinders from NRCan Thom Kearney Co-founder & Executive Lead Many helpful people Chuck Henry Former CTO
  • 6. The project Open Collaboration for the Public Service
  • 8. A platform for: Sharing Collaborating Communicating Collective Action
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. History TBS WIKI Collaborative Library GCPEDIA GCCONNEX Open Collaborative Workplace Architecture Library GCFORUMS GEDS+? October 2007 October 2009 February 2010 October 2008 Not to scale
  • 18.
  • 21. Hope “Maybe this is not such a bad place to work…” “I can contribute directly to solving really big problems…” “ We can really improve how we do things.” “ Finally, I can stop reinventing the wheel!” “I can’t believe this is real!”
  • 22. Risk Official Languages Accessibility Security Privacy Procurement Common Look & Feel Intellectual property Legal Information Management Values and Ethics Access to Information Communications What about?
  • 23. The experiment continues Content and usage patterns are data Learn to see what works and keep doing it. Learn to see what does not work and stop doing it. Learn to stay flexible and policy compliant. Learn how to provide collective leadership. Integrate tools and improve user experience.
  • 25. People and Beliefs Types of people Evangelists Converts Questioning masses Fundamentalists Beliefs OSS is good OSS is a way of life COTS is what we should buy OSS is crappy for real people We MUST manage everything. We Can’t manage anything.
  • 26.
  • 27.
  • 29. It is about people
  • 30. Learning from each other To make things better!
  • 31.
  • 33.
  • 34. Next ? Community Management Collective Leadership RSS
  • 37.  
  • 38. An architecture of participation Report this Compliance tags Documented protocols and procedures Automated systems Easy to use Correct what is wrong Article notices give context Community Management
  • 39. Information Architecture How to organize when everything is miscellaneous? Early conceptual model A map of the first home page on GCEPDIA
  • 40.
  • 41.
  • 42.

Editor's Notes

  1. http://commons.wikimedia.org/wiki/File:Airshow.jpg
  2. Geography Advertising Education Knowledge Management Marketing Application Development Web sites that think Enterprise Architecture…
  3. Brought to you by the executive interchange program
  4. EA is about much more than just the technology. It is a holistic view that lets create standards and approaches to align efforts between silos to achieve Better outcomes as illustrated by the target. My next slide is an example where we are applying this approach to building a collaborative environment for the GC.
  5. Tell story of seeing it in the IT news. Do the right thing
  6. Lots of plans all on GCP in Namespace or search gcp
  7. Not really secret, just that many do not take the time to really understand it. And that’s ok, there are enough benefits to go around. Build a culture of measurement If it works do more of it If it doesn't stop doing it Build systems that respond automatically Allow subversive types some leeway
  8. Transparent – all on wiki Open meetings Reach out – always open to suggestions Iterate – the plan as a point of change Many points of view: Service Provider, Programs and Policy
  9. First rule of kindergarten is to Share People sharing what they know Step one on the Shirky ladder
  10. Pierre-luc story
  11. Forces of light vs forces of suck
  12. Fear and suspicion
  13. Guardrails Practical information management
  14. Chaos is your friend Power vacuums are great opportunities for change
  15. Horizontal thinking in a vertical world
  16. http://www.slideshare.net/david_a_eaves/community-management-presentation