This document provides an overview of Mark, the director of technology at CEL, and his role and responsibilities. It discusses the various technologies and systems used at CEL and outlines Mark's approach to determining key service areas, needs, and priorities. Plans and timelines are proposed for projects such as email migration, backups/security updates, a new website, and replacing the outdated CELSUB system. The document concludes by outlining Mark's vision for a proposed technology services model for CEL in 2014.

1. CEL Technology Update
11.20.12

2. Who is Mark?
 Native Washingtonian
 ‘Real’ Husky: Staff, faculty, 2x alum
 Started with computers as a Navy
Cryptologist ‘back in the day’
 Helpdesk manager
 Webmaster
 IT Director
 Lecturer Clinical Informatics Graduate
program
 Master’s Degree in Information
Management
 Makes me a generalist: IT knowledge is
broad and shallow – probably know
something about the topic, but might
not know it in-depth

3. What does a Tech Director do in CEL?
Wears a lot of hats!
Day to day support:
• Software
troubleshooting
• Hardware
troubleshooting
• Consulting on technology
solutions

4. What else?
• System support
• Upgrades
• Enhancements
• Research on emerging
technologies &
strategies
• Lifecycle planning

5. The least interesting?
 Security
 Backups
 Anti-virus
 Software updates
 Hardware refresh
scheduling
 BUT, THE MOST
IMPORTANT – prevents
problems, keeps us
running!

6. Methodologies

7. Approach
• Determine technologies and systems used
within CEL
• Determine Service Areas
• Determine needs
• Prioritize

8. Technologies & Systems in CEL
• Nearly 100
• Many outsourced – pros and cons: less
liability, less overhead, BUT less administrative
control.
• Too many to master?!

9. Determine Service Areas
• Many technologies, but really only 12
different services/needs
• Some overlap, in time can be reduced

10. CEL Technology Analysis: Current Technology Services & Needs
Asynchronous
Collaboration
Tools/Shared
Documents
Web Services/Social Backups &
Media Security
Video Hosting Email
Learning
Technology Tacit Management
Training Knowledge Tools
Technical
Personal File
Support &
Storage
Infrastructure
Real-Time
Structured
Collaboration
Data Services
Tools
Remote
Access Tools

11. Determine (Initial) Needs
Initial Recommendations:
• Website
• Computer systems backups & security
• Calendaring
• Trainings: video troubleshooting and
email/computer security.
• CELSUB replacement
• Technology strategy

12. Prioritize
• Besides methodologies, pricing is a factor
• IT Maxim #1 as of about 2010: Do more with
less:
– Leverage existing resources
– Expand usage of existing technologies
– Training (just in time, one on one; web based)

13. Fundamental Tools for Providing Technology Services & Support
ITIL
Project
Management
User Experience
Design
Customer
Service
Sustainable
Pricing

14. How an information Manager Looks
at a project
Source: Usability.gov

15. Projects
• Email Migration
• New SharePoint/Interim solution?
• Computer backups/security updates
(automatic)
• New website

16. Email upgrades
• Decrease cost
• Improve features (including calendaring)
• Positions us to join UW Email services when
they catch up with us
Planning Closeout
November January
Implementation
December

17. Backups and Security
• Automated backups
• Automated security/anti-virus updates
• Automatic software patching
• Routine maintenance schedule
Maintenance
Planning Schedule
December Feb-ongoing
Implementation
January

18. Website
• We use Drupal
• Our version end of life in Summer 2013
• New site: optimized for mobile
• Revamped information architecture for
improved findabilty

19. Website Timeline
Design
Summer Launch
Plan 1st 2nd – 3rd 1st QTR
QTR 2013 QTR 2013 2014
Analyze Test &
2nd QTR Refine
2013 3rd QTR
2013

20. CEL SUB
• Bye Bye! Technology from 2002
• You have never seen ‘real’ SharePoint!
• Dependent on UW IT Timeline which is not finalized
• Will provide an interim solution sooner!

21. CEL SUB Timeline
Launch Test & Sunset
Evaluation interim Analyze: Refine: interim
& Costing: solution: April/May August solution:
Dec 2012 Feb 2013 2013 2013 Jan 2014
Choose Plan: Design: Launch:
interim March June/July End of
solution: 2013 2013 2013/TBD
Jan 2013 based on
UW

22. In the pipeline
• Optimizing video experience
• Learning Management System
• Structured Data Services
• One stop shopping “OurCEL.UW.EDU”

23. CEL Technology Analysis: Propose Technology Services Model - 2014
Learning
Management
Video Collaboration
Services Tools
One Place To
Start
(mycel.uw.edu)
Technology Web Services
Training
Tech Support
Structured
& Network
Data Services
Infrastructure

24. IT Maxim #2
“Misery is optional!”
Not everything is a quick fix, but a lot of things
are. Even if it isn’t a quick fix, let me know, we’ll
get it on the road map.
Get me involved early and often and it’ll make a
difference!