1) The document discusses reducing IT infrastructure management costs through new approaches to service delivery such as externalizing more functions to managed service providers and cloud computing. 2) It provides an overview of the traditional IT environment versus cloud environments and examples of workloads that are good candidates for different cloud deployment models. 3) IBM's cloud and managed services offerings are presented including Infrastructure as a Service, Platform as a Service, and specific application services for areas like SAP, mobile, and security that can be delivered using cloud technologies.

1. Reducing IT Infrastructure Management Costs
From an IT vision to an Action Plan
October 2012
© 2012 IBM Corporation

2. Where is IT headed?
The 2013 budget benchmark numbers are in. On average, CIOs expect total IT budgets to increase
by 1.8%. Operational expenditure will rise, and capital expenditure stays flat, but beneath these
seemingly stable numbers, CIOs are pushing forward with efforts to transform IT. They are
reallocating resources to capture value from collaboration, insight, and mobility; and building a
service-based, and increasingly externalized and collaborative delivery model.
Corporate Executive Board, Sept 2012
In 2021, cloud computing is simply computing,
corporate office parks are senior housing facilities and
the IT organization of the future has been absorbed by
the business.
 Internal IT becomes an internal cloud.
 IT becomes a services broker.
 IT will become a function of the business.
Gartner, 2011
© 2012 IBM Corporation
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3. New approaches to deliver IT services
One size does not fit all – tradeoffs will guide your deployment choices
Customization / higher costs
Customization / higher costs Standardizationlower costs costs
Standardization / / lower
Traditional Private Remotely Hosted Public
Cloud Managed Cloud
Traditional Environment Public Cloud Environment
– Customized for your business – Standardized services
– Fully under your control – Control often delegated to providers
– On your premise – On someone else’s premise
– Managed by your employees – Managed by provider
– Dedicated environment – Shared environment
© 2012 IBM Corporation
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4. Corporate Executive Board survey - Externalizing Delivery
© 2012 IBM Corporation
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5. Combining your needs with IBM best practices, we help you make
thoughtful decisions on sourcing service delivery.
Determine workload to platform Design your service delivery
alignment capabilities
Infrastructure and Business Services
Client Defined Service Delivery Framework
Business Service Level Deployment
Design Agreements Models
•Control •Support levels •Customization
•Scope •Performance •Elasticity
•Financial Models •Availability •Shared/Dedicated
•Contract Types •Security •Location
•Risk •Compliance •Ownership
• What level of control and scope do I want?
• Should I use flexible pricing or fixed contracts?
• What are my needs on availability, performance and security?
• How much customization do I need? What can I standardize?
• How much compute, storage and bandwidth elasticity do I need?
• What about ownership and locations of assets?
© 2012 IBM Corporation
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6. Changes to IT organization
© 2012 IBM Corporation
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7. Scenario of your new IT infrastructure
Service Desk
Remote Monitoring
Virtual Server Recovery
Help Desk
Cloud DR
Email/Collaboration
IT Responsibilities:
•Governance
•Service end-to-end
•Application
•Architecture
Managed Backups •….
Your DC or 3rd party DC
Managed Security •ERP
•Dev/Test •CRM
•Web site
Managed Cloud
Public Cloud
© 2012 IBM Corporation
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8. Services to help you optimize your IT delivery capabilities
Cloud Services
Delivery
Cloud Cloud
Computing Delivered
Services Services
Traditional Delivery
Project-
Consulting Based Managed Services
Services
“Monitor my “Manage my
“Help me infrastructure” applications”
“Analyze and with some
advise” tasks” “Host my “Manage my
infrastructure” infrastructure”
8 © 2012 IBM Corporation
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9. Managed Services
Remote Managed IT Infrastructure Services
 Remote Management
– Network devices
– Server/OS/Application
– Storage (SAN, NAS)
– Database (SQL, DB2, Oracle)
– Middleware (Citrix, IIS, Ad, Exchange,…)
– Security (Firewall, AV, Anti-Spam,…)
– Unified Communications (Cisco, Lync)
 End-user devices
– Smartphone, PCs, Tablets
– Patches update
– Desktop Applications
 Help Desk
 On-site Support
 Asset and Software management
© 2012 IBM Corporation
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10. Managed Services
Server Management Feature Set
Tier 1 Tier 2 Tier 4
Tier 3
Server Server Advanced
SERVER MANAGEMENT Monitori Operatio
Server
Server
Mgmt
ng ns Mgmt
Service Delivery Manager • • •
Service Desk • • •
Service Portal • • • •
Monitoring - Hardware, OS and thresholds • • • •
Notification • • • •
Performance reporting • • • •
Event triage • • •
Feature Incident management - Hardware and OS • • •
Summary
Patching - OS and BIOS upgrades • • •
Change - Hardware and configuration • •
Admin - OS File maintenance • •
Engineering analysis and recommendations • •
Root password administration • •
Anti-virus management •
Security policy health checking •
© 2012 IBM Corporation
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11. Managed Services
Network Devices Management
 Routers
 Switches
 L7 Switches
 Optical
 VPN
 Wireless
 UPS
 Firewalls
 IPS/IDS
 Gateways
 Disaster Recovery
© 2012 IBM Corporation
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12. Managed Services
Network Devices Feature Set
Tier 4
Tier 2 Tier 3 Advanced
Tier 1
Device Device Device
Device Monitoring
Operations Mgmt Mgmt
Service Delivery Manager • • •
Service Desk • • •
Service Portal • • • •
Monitoring (Hardware, WAN, LAN) • • • •
Notification • • • •
Performance Reporting • • • •
Asset Inventory • • • •
Event triage • • •
3rd Party Dispatch Management • • •
End-to-end incident management • • •
Problem Resolution • • •
O/S Patch Management • • •
Basic Change Management • •
Analysis of hardware performance • •
Monthly Overview Report (SLAs, key metrics, recommendations) • •
Audit/review of NOC / customer IDs • •
Maintain audit records for approvals, verifications • •
Compliance to and verification of customer or IBM security policy, reporting •
© 2012 IBM Corporation
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13. Middleware and Database Management
 Microsoft Exchange 2003, 2007, 2010
 Microsoft Active Directory (Win 2000, 2003 Server)
 Microsoft SharePoint, Project Server
 Microsoft IIS 7.0
 Microsoft ProClarity
 IBM Cognos
 IBM WebSphere MQ (6.x, 7.x), Message Broker (6.1, 7,x)
 Crystal Reports
 Blackberry Enterprise
 Citrix Netscaler, XEN APP Server(4.5 - 6.0)
 Dynamics CRM
 LAMP - Linux, Apache (2.0, 2.2), Mysql, php, Tomcat
 Novell GroupWise
 DNS, DHCP – vendors TBD
 Web Servers – vendors TBD
 Microsoft SQL, SQL Server, reporting server SQL Server 2005, 2008
 IBM DB2 9.x
 Oracle DB, Application Server, Designer, RAC 9.2, 10.1, 10.2, 11.1
 Sybase
© 2012 IBM Corporation
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14. Managed Services
Reporting Portal
© 2012 IBM Corporation
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15. Cloud Computing Services
Many organizations are struggling with key questions around
optimizing their IT costs with a Cloud approach
1. Could we utilize cloud services?
2. How would cloud support our
organization’s objectives? How do we plan
3. Which workloads should I migrate to for and get
cloud? started with
4. What would be the cost & benefit? Cloud?
5. How can we develop a road map to
achieve our cloud objectives?
© 2012 IBM Corporation
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16. Success in the Cloud: Move workloads to Cloud environments with
the right scalability, security, availability, and control
Ready
Ready
Yellow indicates
Standard
Standard SaaS is
Scalable
Scalable prevalent
Virtualized
Development &
Virtualized
Test
CRM
IT Management
Web Serving
e-Commerce
ERP
Source: Disaster Recovery HR
Batch
Everest Group SCM
August 2012
Compute Desktop
email
Analytics
Custom Apps
Collaboration
Energy Mgmt
Social Networking
Storage
Financial Risk
Medical
Not Ready
Not Ready Imaging
SW not Virtualized Sensitive Data
Collaborative Care Possible
Possible
Massive scalability
Massive scalability
Highly Customized Regulation Sensitive
© 2012 IBM Corporation
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17. Cloud Computing Services
We have a structured approach for Cloud Infrastructure Strategy
and Design that helps clients build the right cloud strategy and
roadmap based on business objectives
1 2 3
Understand Strategic Analyze Workload Determine Delivery
Direction Models
E-Mail, Software Enterprise
Collaboration Development
Data
Test and Pre-
Intensive
Production Trad
Processing
IT Private Public
Hybrid
Database ERP
4 5 6
Analyze Infrastructure Determine ROI Build Roadmap
Gaps
01. IT Host Resources Business Architecture Provide a baseline of agreement by Document business directions
and IT’s alignment with them,
Develop and implement enterprise-wide
Alignment educating all stakeholders on the business architecture initiatives
fundamentals of Enterprise Architecture across the enterprise
Architecture
Enterprise
03. IT Storage Resources Information Systems
Architecture
Assess the existing IS Architecture for a
selected set of LOBs
Develop an overall IS enterprise architecture
framework to guide the enterprise
Develop and execute an IS Architecture
roadmap across the enterprise
04. IT Network Resources
Pilot Metadata integration with key tools and Document business glossary into metadata
Metadata Develop metadata technical strategy
applications repository for some LOBs
Management
Master Data
02. IT Distributed Resources Establish a cross-functional Information
Define and document common semantics
Data Model Establish data entity naming standards (business glossary) across LOBs for some
Architecture (Data Administration) team
subject areas
Enterprise
Exploratory Departmental Exclusive Open Information Define the information integration
Extend the information integration
architecture across the
Integrate information transformation
with common metadata and data
Integration Transformation architecture
Information
Integration
organization & technologies cleansing services
Scope of services Extend the Information Integration Optimize data & content Integrate data placement with the
Information Placement
Identify required Develop roadmaps & Structure
Architecture for placement &
structure optimization
placement and structure across all
LOBs & technology silos
Information Lifecycle Management
implementation
Assess current state Determine future state capabilities and initiatives
Phase 1 Phase 2 Phase 3 Phase 4
Phase 1 Phase 2 Phase 3 Phase 4
© 2012 IBM Corporation
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18. We can work with you to build a TCO evaluation for each type of services
you can externalize with Managed services or Cloud base solutions
Example 1) Server management Using Gartner industry average numbers
Gartner: Cost per year for server management
45% of $7256 = $3265
IBM fully managed server = $2400 per year
(using an actual customer quote)
Example 2) Email box per user per year
•According to Corporate Executive Board 2012 IT benchmark – the median
annual cost for an email box is $96.53
•A recent IBM quote for a customer using Exchange has an annual fee between
$24 and $78 per mailbox per year depending on functions required
© 2012 IBM Corporation
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19. Comparing the cost of a web site development environment
© 2012 IBM Corporation
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20. Cloud Computing Services
Cloud Computing Services Offering
Cloud Services
Delivery
Cloud Cloud
Computing Delivered
Services Services
20 © 2012 IBM Corporation
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21. Cloud Computing Services
SmartCloud Infrastructure Services: a closer look
SmartCloud Enterprise
 Agile infrastructure as a service
 Rapid access to enterprise cloud environments
 Suited for development, test activities
 Developed for moderate-risk apps
 Low cost
SmartCloud Enterprise +
 IBM managed
 Drives business value, competitive advantage
 Reduces operational risk
 Runs production workloads, including SAP apps
 Hardware, hypervisor and isolation elements
included
© 2012 IBM Corporation
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22. Cloud Computing Services
SmartCloud Application Services: a closer look
SmartCloud Application Services
 Agile platform as a service
 Suitable for wide range of enterprise applications
 Pay as you go
SmartCloud for SAP Applications
 Reduced complexity
 Standardized, configured-to-order components
 Accelerated SAP provisioning and copy services
 Increased flexibility
© 2012 IBM Corporation
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23. Cloud Computing Services
‘On the IBM Cloud’ at a glance…
1. Choice of server size (nine configurations)
2. Choice of operating Systems (Linux & Windows)
3. Ability to use preloaded popular software images
4. Ability to use selected software as ‘pay-as-you-go’
5. Ability to bring your own software licenses (BYOL)
6. Ability to bring non-IBM software (client must license)
7. Premium Options:
– Add blocks of persistent storage
– Virtual Private Network (VPN/VLAN) services
– Premium support options; 24*7 by phone
8. Payment options:
– Pay-as-you-go
– Reserved capacity packages
Or.. Bring your licensed non-IBM software © 2012 IBM Corporation
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24. Cloud Computing Services
IBM SmartCloud Enterprise + Overview
Management, Security Availability and Technology Payment and
support and and isolation performance platform billing
deployment
Enterprise
Enterprise
A B
Hosted private cloud Shared cloud services
• IBM hosted IaaS with committed SLAs; • Standard set of software images (OS,
management above the hypervisor with ITIL- middleware, databases) offered in fixed sizes
based practices and SLA packages
• Shared management environments • Server create/modify/destroy requests
through web portal as pre-approved changes
• Shared or dedicated managed environments:
IBM hardware (p- and x-), with IBM • Cloud based ITIL processes such as image
(PowerVM) and VMWare virtualization lifecycle mgmt, asset/license mgmt, and
managers configuration mgmt
• Leverages IBM Strategic Outsourcing
delivery tools and processes
© 2012 IBM Corporation
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25. Cloud Delivered Services
Services Delivered using the Cloud
Cloud Cloud
Computing Delivered
Services Services
 IBM Managed Security Services
 IBM Application Vulnerability Scan
 IBM SmartCloud for Mobile Management and
Security
 IBM Managed Backup Cloud
 IBM SmartCloud Virtualized Server Recovery
 IBM SmartCloud for Help Desk
 IBM Smart Cloud email/collaboration ( Exchange)
 IBM Smart Cloud for SAP
 IBM Smart Business Desktop Cloud
© 2012 IBM Corporation
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26. Cloud Delivered Services
IBM Security Services offers solutions across all IT domains
Professional Services Cloud Delivered
Services
 Security Assessments  Managed Firewall
 Penetration Testing Multiple device types and  Managed Intrusion Prevention
 Emergency Response Services vendors supported  Managed Unified Threat Management
 Infrastructure Security Services  Managed Secure Web Gateway
 Cloud Security Services IT GRC  Managed Identity Services
 Identity Management & Authentication  Managed SIEM
 Network and Endpoint DLP People  Managed Server / Desktop Security
 Database Security  Managed Mobile Device Security
Data
 Encryption Services  Managed Email / Web Security
 Compliance Services Applications  Network and Application Vulnerability
 Security Policy Assessment & Scans
Development Infrastructure  IBM X-Force Threat Analysis
© 2012 IBM Corporation
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27. Cloud Delivered Services
IBM Information Protection Services – managed backup cloud
Protect your critical business data with cloud-based, managed solutions
Managed backup cloud can speed recovery with data
access from just about anywhere, around the clock;
reduce business and operational risk by avoiding data,
system and site loss and downtime and reduce total
cost of ownership
What’s New (or New Enhancement)
– On site or off site data backup and restore available via the IBM cloud or
a private cloud
Features/Business Value
– Comprehensive, cross-platform data protection
– Provide hardware and software needed
– Ability to combine with other associated offerings
– Self-monitoring via portals and dashboards into service levels,
management details, reporting and analytics IBM Managed Backup Cloud can
reduce TCO by up to 40% and
Client Benefits improve service levels by up to 30%
– Flexible support for your heterogeneous IT environment
– End-to-end backup service helps ensure nearly 100 percent utilization
without requiring the client to
rate as you pay only for what you back up, without up-front capital increase staffing or capital expense
investments
– Faster access to and recovery of your business environment with minimal
disruption
– Eases management of various industry regulation requirements
Learn more
© 2012 IBM Corporation
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28. Cloud Delivered Services
IBM SmartCloud Virtualized Server Recovery
Enable improved server recovery reliability and shorter recovery time using a cloud based disaster
recovery service
What’s New
 Utilizes the latest in virtualization technologies to
help clients quickly and affordably recover their IT
infrastructure during times of disruption
Features/Business Value
 Supports recovery of virtualized and non-virtualized
servers
 Provides cross-server consistency
 Offers secure remote web portal management
Client Benefits
 Helps reduce server recovery time and improve
recovery reliability by leveraging automation and
cloud technologies
Minimizes the risk of failure to recovery on unlike
hardware
 Provides remote server access tools to help reduce
the costs and inconvenience of travel to a remote
recovery site
Learn more about IBM SmartCloud
Virtualized Server Recovery
© 2012 IBM Corporation
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29. Cloud Delivered Services
Smart Cloud for Microsoft Exchange
Microsoft Microsoft Microsoft
Exchange SharePoint Lync
® ® ®
Server Server Server
29 © 2012 IBM Corporation
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30. Cloud Delivered Services
IBM SmartCloud for SAP Applications
Delivering SAP production and non-production
environments via IBM’s Cloud platforms and
automating the most common labor intensive tasks
associated with managing SAP environments
What’s New (or New Enhancement)
– Standardized offering, bringing proven experience and
expertise with hundreds of customers on our 1st Generation
Cloud SAP Cloud.
–Delivers enhanced automatic provisioning and automation in
this next-generation platform.
Features/Business Value
– Catalog of SAP base images
– Automated Cloud SAP system provisioning
– Automated SAP refreshes
– Cloud based SAP cloning
– Automated post clone processing
Client Benefits
– Reduce cost of SAP Environments
– Reduce cost of SAP Basis and DBA Support
– Reduce complexity / chaos created by proliferation of SAP
development environments Learn more www.ibm-sap.com
– Reduce cost, lead time and improve quality of SAP
production management and other common tasks
© 2012 IBM Corporation
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31. IBM SmartCloud for SAP – Scope of Services
• App administration and availability
• Application db administration
• System performance tuning
Applications • Job scheduling
Administration
• 24x7 service desk
Database Management • Monitoring and SLA reporting
• Service request management
Operations Services
• System and OS maintenance
SmartCloud
Systems Administration • System and OS changes
• Capacity management
For SAP
(PaaS) Data Availability Services
SmartCloud • Storage administration
Enterprise+ • Hardware availability and fail over
(IaaS) Security Services • Backup/restore/diagnostics
Network Services • Perimeter and network security
• Server host security
• Hardware and systems software assets
SmartCloud Computing Infrastructure
Enterprise
• Network services
Data Center & Network • Network maintenance and change
• Equipment configuration management
• Network fail over
© 2012 IBM Corporation
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32. Cloud Delivered Services
IBM Smart Business Desktop Cloud.
Delivery infrastructure Collaborative
tools
Public/private
cloud
End users
Virtualized
enterprise Social
apps media
Virtual
desktop Streamlined
apps
Full VDI Business
business apps apps
Smarter workplace: A deep and comprehensive
understanding of both end user needs and application
environment drives the creation of a delivery
infrastructure that is agile, efficient and cost-effective.
32 © 2012 IBM Corporation
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33. Cloud Delivered Services
IBM Services to Reduce IT Infrastructure Costs
Cloud Cloud
Computing Delivered Services
Services
Cloud Services
Delivery
 IBM Managed Security Services
 IBM Application Vulnerability Scan
 IBM SmartCloud for Mobile Management and Security
 IBM Managed Backup Cloud
 IBM SmartCloud Virtualized Server Recovery
 IBM SmartCloud for Help Desk
 IBM Smart Cloud email/collaboration ( Exchange)
 IBM Smart Cloud for SAP
 IBM Smart Business Desktop Cloud
Traditional Delivery
Project-
Consulting Based Managed Services
Services
“Monitor my “Manage my
“Help me infrastructure” applications”
“Analyze and with some
advise” tasks” “Host my “Manage my
infrastructure” infrastructure”
33 © 2012 IBM Corporation
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34. Pour plus d’informations
Daniel Deschenes
Business Development
Smart IT Infrastructure
(tel) 514-964-8504
deschene@ca.ibm.com
© 2012 IBM Corporation
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