The ICC Group, established in 1982, has evolved from a computer distributor to a leading provider of technology solutions in education, obtaining ISO certification and strategic partnerships with major tech firms. Their business model focuses on integrating teaching with technology through a range of educational services and a smart education strategy aimed at enhancing learning through digital resources and cloud computing. With a workforce of 244 employees, ICC offers extensive 24/7 support and a robust infrastructure designed to meet educational needs across various sectors in Saudi Arabia.

1. Company Profile - 2012

2. ICC Group Background
□ History - 1982 ICC Established as a computer distributor.
- 1999 started ICC Solutions business.
- 2003 ICC obtained the ISO 9001-2000 certification.
- 2005 ICC acquired ZAI PC’s factory from Alfaisaliah Group.
- 2005 selected from CITC as one of the best local assembly factories to enter in
Saudi PC’s initiative.
-Member of International Society of technology in Education (ISTE).
-Member of Intl learning Series Program
35 137 244
□ Human (’90s) (‘00) (‘10)
Resource

3. ICC Group Units

4. Manpower Per Business Function
Others Operation, Support
Finance, Admin and (53) & Service Engineers
Logistics (57)
(50)
Marketing & Purchasing
Sales Rep. (14)
(70)
Total No. of Employees: 244

5. ICCEducation Background
 ICC Education provide total Education technology solutions
and services targeting all education sectors
Primary, Elementary, Intermediate, secondary, colleges and
universities.
 Member of International Society of technology in Education
(ISTE). ISTE is the premier association for educators and
education leaders engaged in improving learning and
teaching by advancing the effective use of technology in PK-
12 and teacher education.
 Strategic Alliances and Business Partners :
Cisco, HUAWEI, Samsung, Microsoft, Intel storage and
server, Sonicwall, HP, ZAI, STC, Mobily, Trend-
Micro, Elearning Force, Hanshin, OneClick, Neuron
learning, EPACE, Smart Learning

6. ICCEducation Business Model
Linking 3 “T’s” for the future of learning
Teaching
Technology
Tracking

7. Vision
To be one of the leading Education technology solutions provider, which
provide highest quality of service and excellent support in a cost effective way;
that meet our market and customers expectations.
ICCEducation Strategic Pillars
Effective
Focused Education
Aligned Solutions Sales & customer
Segmentation
support
SMART Education Strategy Execution

8. SMART Education Strategy

9. SMART Education Simple Definition

10. Today Education Model

11. Future Education Model

12. How to Execute SMART Strategy

13. Action1: Develop & Utilize Digital Textbook

14. Action2: Promote & Enforce Online Classes & Assessment

15. Action3: Build Free & Safe Educational Content

16. Action4: Strengthen Teachers by Adapting Technology

17. Action5: Implement Cloud Computing and Focus on your Core Function

18. Operations
Our business operation will be integrated very
Oracle Online soon by using Oracle financial system to
System monitors our business activities online 24/7.
Solutions & We identify our education segment
Services requirements in terms of solution and service
Delivery delivery requirements.
Our service centers cover kingdom wide and
Customer backed by qualified engineers and technicians.
Support We have 24/7 support centers service with Toll-
Centers Free (9200) number service.

19. Data Center Facts
 Number of engineers - 15  Easy expandability for future needs
 Number of technical support agents – 6  Physically secured environment.
 Number of high-end routers - 10  Electronically secured environment
 Number of POP - 2 with access cards
 Number of registered websites - 654  Designed to provide optimal
 Number of hosted websites - 842
network performance & Site
availability.
 Raised Floor
 Redundant Power Supply through
 Primary supply form SEC
UPS
 Accommodation of advanced
 24 x 7 x 365 Manned by Guards for
technologies Shared common security
resources
 Guaranteed Bandwidth
 Skilled staff resources
 Designed to provide optimal
 24X7 Video surveillance – CCTV
network performance

20. Technical Team Structure
Technical
Team
Structure
Project
Business & Customer
NOC
Solutions Infrastructure Support
OS’s Routing
System Admin Enterprise & SMB
Internet Applications Switching
Network Admin Internet Services
Web & Mail App. Voice, IPT, & VC
Billing & Customer Care
Remote Admin. Security, Cabling, wireless

21. Solutions & Services Portfolio
Interactive 3D Simulation Smart School, college, & Cloud & Assessment &Tracking
Labs university Managed Services Application
Connectivity & Online School
Math & Science PC’s Network Management assessment
Networking e-Biz Solution
Languages infrastructure Desktop Management Progress report
(LAN,WAN)
White Board & Hosting &
ICT Behavior tracking
Furniture Collocation services
Finance & MBA Smart Board & Storage, backup & Schools strategic
For teens LMS Disaster recovery planning
Computer Science & Ready & Developed Security &Surveillance
Robot Content Solutions
Engineering & Video Conferencing Unified
Technology & Distance learning Communication
Broadband
Manufacturing Connectivity &Wi-Fi Cloud applications

22. Solutions & Services Portfolio
Neuron & Difficulties learning
Local content development Experiential learning
Skills applications
Math Listening Accuracy Hand on training
e-Biz Solution
Phonemic Live Equipment
Science
Awareness
Language Phonics Critical Thinking
ICT Decoding Problem Solving
Vocabulary & Team Work
Others
Spelling
dyslexia Virtual Internship
ADHD

23. Educational Technology Partners

25. Customers