The IT department of an organization underwent reorganization and improvements between 2007-2009. Key changes included establishing organized teams, defining processes and accountability, improving infrastructure including the data center, network, security, and software systems. New software like a project reporting system and financial reporting system were also developed to improve operations and reporting. The IT department outlined further next steps to continue advancing the organization's technology.

1. IT Department Achievements
depa United Group
2007
er
mb
pte
Se

ry
ua
Jan
Ali Kekhia

2. Organization
• Ad hoc Organized
– Help Desk Team
– System Administration Team
– Network Administration Team
– Software Team
– Procurement
• Process Definition
• Accountability
• Team Spirit
• Standardization
• Policies and procedures
• Zone Allocation
• Day dedication

3. HR Issues
• Reengineering the department (job descriptions,
designations, Well Defined Structure
• Ground Rules; quarter objective
• Establishing teams
• Defining Line of Sight
• Performance Management
– Planning
– Monitoring
– Evaluation
• Socialization
• Career paths
– Software  Help Desk
• Fitting into culture

4. Procurement
• Ernst & Young Policies & Procedures
• hp Partnership
• Supplier Relationship Management
– Better Prices
– Better Deals
– Old Due Payments’ Release
• Asset Tracking & Management
• Al Quoz Store IT Section
• Barcode Implementation
• Legalizing
– Windows Operating System
– Microsoft Office
– Auto CAD

5. Infrastructure – Data Center
• Physical Enhancements
– New Cabinets
– Controlling Temperature
– Refurbishing Cables
– Thermostat
– Fire Alarm
• Storage Management
– New Storage Area Network SAN
– New File Server
– File Structure
• Backup / Recovery
– Process, Plan, and Mitigation
– policies & procedures
– Daily, Weekly, Monthly, and Quarterly

6. Infrastructure – Data Center (Continued)
• Quota Management
• Servers
– New DHCP
– New File Server
• Defined quota
• Defined Structure
– New Failover Server
– New Email Server
– New eProMIS Server
– New Expedition Server
– New Domain Controller
– Dedicated Administration
– Reengineered Architecture
– Updated Operating System
Standard  Enterprise Release2

7. Infrastructure – Remote Sites
• New Site Installation
– Defined Process with Predefined Checklist
– Standardized Infrastructure
– Centralized Procurement
– VPN Connections
– Printers & Plotters
– Dedicated Domain
– Filing Server
– Ports, Cabling, and Telephony
• Zone wise support
• Dedicated Day
• Online Ticketing System
– Tracing and Closing

8. Network
• Topology
• Routers & Switches
• ADSL
• Leased Lines
• Bandwidth
• FTP

9. Security
• Ernst & Young Defined Policies & Procedures
– Executable Files
– Videos
– Messengers
– Chat
• Anti Spam
• Firewalls
• Intrusion Detection System
• Intrusion Prevention System
• Group Policies
• Active Directory

10. Email
• Migration to new SAN, new server
• Distribution Groups
• Single Account
• Naming Conventions
• Mailboxes 500  1’200
• Migration to Exchange 2003
• Policy Implementation
– Attachment Size
– Attachment Type
– Spam & Chain email Stoppage
• Backup

11. Software – New Team
• New Development Team (3 & Team Lead)
• Development Methodology
– Reusability
– Robustness
– Defined Process
– Web-Based
– Credentials
– Mistake Proofing
• Development Infrastructure
– Newest Technologies
• .Net
• AJAX
• Web 2.0
– Testing Environment

12. Software - Websites
• Developing New www.depa.com
• Registering & Administering 43 domains
– Morocco
– Saudi
– Qatar
– Singapore
– Libya
• Hacking trial
• depa Awards
– New Service Provider
– Follow up
– Information Management

13. Software - Primavera
• Contract Manager 8.5, 10, and 11
– Integration with eProMIS
– DB  SAN
– New Server
– Training Sessions
– Tutorials
– Remote Support
– Operational Support
– Incoming email Integration
• P3, P5, and P6
– Day to day support
– Liaising
– Introducing P6

14. Software – Time Attendance
• Installing doors
• Managing Supplier Relationship
– Holding payments
– Digitech integration
– Integration  Failed
– Middleware  Failed
• Developing in-house middleware
– Integration with eProMIS
– Integration with Machines
– Supervisor sheets
– Time sheets
– Training

15. Software – eProMIS
• Architecture
– New Server  Printing Problems
– New Terminal Server
– New Citrix
• Music Chair
• Better Connectivity
– Privacy, Security, and Confidentiality
– Test Server
– New Version
• Forming Committee
• Reporting
• Liaison & Follow up
• Training

16. Software – Portal
• Collaboration
– Cross site and project availability
– Shared Documents
– Shared Contacts
– Announcements
– Feedbacks
– News
– Newsletters
– Surveys
– Organization Charts
– Employee of the Month
– Daily Quotes
– FAQs
– Links

17. Software – Portal
• Automation
– Workflows
• IT Service Request
• Passport
• Air Ticket
• Training
• Leave
• Etc.
– Finance Reports
– IT Assets List
• Socialization
– Disseminated Responsibility
– Photo Gallery
– Daily Dilbert
– Welcome on Board
– Birthdays

18. Project Reporting System
• High Level Initial Version
– Material
– Design
– Commercial
– HR
– Safety
– Planning
• Dashboards
• Requirement Collection
• Detailed Level
– Web 2.0 Technology
– SOA
– Poka Yoke

19. Financial Reporting System
• Security(Permissions & Vulnerability) Very Robust Credentials
• Accessibility  Web Based, 2.0
• Scalability  SQL Server, .aspx
• Efficiency  15 days  4 hours
• Approval  Automatic
• Currency  Automatic
• Alerting  Full fledged
• Consolidation  2 days  0
• Search  Full fledged
• Mistake Proofing  Poka Yoke
• Validation  Predefined

20. Miscellaneous
• Ongoing Training
• IT induction(Video, manual,
• Echo atmosphere (Plasma, PolyCom, hotspot wireless,
• Estimation Department Installation
• HR Relocation
• In-house Store for availability
• Bulletin

22. Next Steps
ss re
i ne ctu
us e i te
B ur rch
ise ect A
pr hit
ter rc g
y
En A o
l
o
n
h on
e
c at i
T rm
nfo ure
ise e I ct
pr ris ite
t er p
er rch
En Ent A

23. Lines of Businesses
Manufacturing Contracting
Joinery FF&E Hotels
Upholstery Fit out Residence
Carpentry Refurbishment Yachts
Design Planes

24. Enterprise Business Architecture
Safety
New Projects
Quality
Bidding
Design
Contracting PM
Materials
Estimation
HR
Planning
Accounting
Financials
Procurement

25. Next Steps

26. Next Steps