Cecilia F. Peterkin has over 13 years of experience in management, training, and customer service roles. She has a strong track record of delivering tasks on time while managing multiple processes. She is highly organized with strong communication and problem-solving skills. Her experience includes managing reorganization efforts, process improvements, quality assurance, and technology projects across several industries.

1. Cecilia F. Peterkin
4575 Horseshoe Bend Rd., Hudson, NC 28638
Cell: (828) 292-6958
fox.cecilia37@yahoo.com
Summary
Strong facilitator with experience coordinating internal and external teams, and consistently deliver on
time tasks while managing multiple work processes. Highly organized with strong communication skills
with sound problem solving ability. Team player with solid work ethics and exceptionally strong
communication skills. Vast experience in multiple industries managing reorganization, process
implementation, quality improvements and technology projects.
Highlights
• Team management • Quality Assurance
• Employee job training • Customer software training
• Relationship management • Multi-tasking expertise
• Presentation preparation and delivery • Written & Verbal Communications
• Over 13 years of management experience • MS office proficient
Experience
Auction Edge – Statesville, NC
Software Trainer and Helpdesk Specialist (Jan 2013 – Current)
• Provide helpdesk support to end-users (internal and external) of propriety software packages
• Provide training to external customers of the software package (onsite and offsite)
• Build mutually beneficial relationships with internal and external partners including Supervisors and
managers.
• Maintain a knowledge of the industry by keeping up to date with the business processes and
procedures,
• Assist with continuous improvement of the training function by suggesting process improvements,
enhancements or new procedures, and updating training materials and knowledge bases.
• Train employees on software packages: Helpdesk applications and internal designed
• Consistent track record of high satisfaction ratings from external customers

2. Visionair, Inc. – Wilmington NC
Training Specialist II (Jan. 2007 – Jan. 2010)
• Instructed public safety personnel on the use of proprietary software applications
• Trained over 500 police officers on the use System Administrators & End Users. Classes ranged from 1-
10 students
• Assisted the Technical Department in resolving hardware/network issues and configured system setups
• Assisted Quality Assurance Department in resolving application issues for clients
• Lead and assisted in product “go-live” at customer sites
• Developed and presented web based training using Microsoft’s Live Meeting
• Developed and implemented new courses for new and existing software applications
• Designed new Power Point presentation materials for classroom use
• Headed group project on tracking customer contacts
• Worked directly with Documentation Specialist in rewriting user guides and classroom handouts
• Consistently received a 95% or higher satisfaction rating by class participants and currently ranked in the
top 5% within the Training Division
• Assisted Project Management in keeping training schedules on target
• Recognized by management for providing outstanding service to clients and exceeding departmental
goals on a consistent basis
Caldwell County Sheriff’s Office, Lenoir, NC
Administrative Records Manager (2004 – 2007)
• Manage Records Management System – Inventory, Property Listing, UCR Coding, State Report
Validation, Identification & Records Division
• Maintain database: Enter Civil, Criminal, Domestic Violence Orders, Ex-Parte’s & Narcotics Records
• Cross trained in Managing Arrests, Warrants, Gun Permits and Jail Management System
• Answer phones and schedule appointments for Command Staff
Maurices, Inc. Blowing Rock Blvd., Lenoir, NC
Store Manager & Human Resources (2001 – 2004)
• Responsible for Evaluations, Scheduling, Timesheets, Pay grades & Paychecks
• Hiring & Dismissals of employees, written warnings, setting goals for sales and units per transactions
for each individual employee, distribute assignments and tasks
• Responsible for training all employees, thoroughly discussing handbook & guidelines of
store/company policies
• Setting POV (floor changes), advertisement, window displays
• Keep General & District Managers posted on changes, challenges of the store, positive feedback of
improvements
Education
2013 Caldwell Community Tech College (Associates Degree)
2008 HR Training
2008 Microsoft Suite Certified

3. 2005 Management Training Course/Certified