Google Apps and Office 365 are cloud-based collaboration and productivity suites that can be alternatives to on-premise Exchange. Google Apps offers basic email, docs, and collaboration tools for free or $50 per user annually. Office 365 provides a fuller suite including Exchange, SharePoint, and Lync with additional control and support for $5-20 per user per month. Each option may be a better fit depending on factors like existing investments, security needs, and IT capabilities. This presentation compares the tools, pricing, and scenarios for each to help organizations determine the best cloud collaboration solution.

1. Google Apps vs. Office 365
vs. On-Prem Exchange
When is one or the other right for you?

2. Quick Facts
About Us Approach Partnerships
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Royal Oak • Non-reseller Enterprise
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Services Only • Cisco Premier
• Novell Gold

3. Microsoft Gold Partner
Competencies Successes Pinpoint
• Three Gold • Customer Excellence • Microsoft’s official
• Five Silver Award partner directory
• Virtual Technical • 5-star rating
Specialist (VTSP)
• Managed Partner
• Numerous Partner
Awards

4. Expertise

5. Get Social with C/D/H
C/D/H Talks Tech C/D/H Tweets Tech

6. Meet your Presenter
Paul Hillman
• Partner, Director of Clients
& Markets
• 23 years with C/D/H
PMP, MBA
PaulH@cdh.com

7. Agenda
• Set the Stage – Who is here & why?
• Why Consider the Cloud
• Collaboration Alternatives
• Components of Web Solution
• Google Product & Pricing
• Microsoft Product & Pricing
• Company Scenarios

8. Questions to set the stage
• Which of you are non-profit? For
profit?
• What is the size of your IT staff?
• Which of you have cloud-based
solutions today?
• Which of you are faced with a
large upgrade now?

9. What is holding you back from
the cloud?
• Concerned about security of
solution
• Don’t know the cost of the solution
• Anxious about the unknowns of
solution
• The cloud doesn’t have feature
parity with on-premise
• Other things

10. Progression of options
• On-premise only option in the 90s
• Software As A Service – 2000’s
• Co-hosting / Co-location – 2000’s
• Shared Tenant Model – 2008 –
BPOS
• Web Apps’, Next Gen 2013
• Hybrid Solutions 2013 and beyond

11. Office Web Apps Journey
Pre-2010 Office 2010 Looking Ahead

12. Why Consider the Cloud?

13. Why Cloud Solutions?
• Lower up front capital costs
• Lessen IT attention for part of
IT’s work load
• Fault tolerance provided at
fraction of cost
• Increased flexibility & agility
• Lower Operating Costs

14. What is holding companies
back?
• Security Concerns
• Inability to proper determine
“real” costs
• Software parity
• Not familiar with model
• Migration concerns

15. When does the cloud make
sense?
• Facing a big upgrade
• Reduction / Constrained IT staff model
• Volatile user growth / reductions
• New business startup
• “Generic” needs for email &
collaborative technologies
• IT struggles with “blocking & tackling”

16. When does the cloud NOT
make sense?
• Recent large hardware purchase to
support IT
• LoB applications tightly integrated to
collaborative technologies
• Unable / Unwilling to fight the “security”
battle internally
• Highly stable or slightly shrinking user
base
• Organizational willingness to run on 2nd
and 3rd generation old versions

17. Collaboration Alternatives

18. Collaborative Solutions
• Lotus Notes / Sametime /
IBM Services
• Google Gmail / Google Docs
/ Google Talk
• Microsoft Exchange /
SharePoint / Lync

19. When does Google Make
Sense?
• Not heavily invested in Microsoft
technologies
• Don’t rely on Active Directory
• Disparate consumer-oriented
workforce
• Less concerned about security
and support

20. When does Microsoft O365
Make Sense?
• Use Word, Excel, PowerPoint and/or
OneNote extensively
• Security model relies on AD authentication
• Existing business relationship established
with Microsoft
• HIPAA & Business Assoc Agreement
Requirements
• Business might be highly distributed
geographically

21. When does MS On-Premise
Make Sense?
• Line of Business application
integration
• Third party snap-ins required
• Non-Parity of Application is an issue
• Previous large investment in on-
premise
• Large concentration of users in few
locations

22. When does hybrid approach
make sense?
• Part of business has LoB
integration requirements
• Part of business has limited
collaborative needs
• Business is both concentrated
and distributed
• Portion of business has volatile
employee counts

23. Components of Web Solutions

24. Trends & Expectations
Web Centric Experiences
Productivity via web vs.
desktop
Mobile Workers
Work anytime, anywhere, any
device
Distributed Workforce
Collaborate across
distances

25. Your Modern Office
Across People Cloud
Office as a First
Devices IT Control Platform
Service

26. Comparable Web Solution
Components
• Email • Word Processing
• Contacts • Electronic
• Calendaring Spreadsheets
• Task Management • Presentation Software
• Instant Messaging • Document
• Presence Awareness Management
• PC to PC audio / • Web Conferencing
video • Intranet Sites
• Unified Messaging • Cloud Storage

27. Compare workloads
Office 365 Google Apps
Microsoft Office Google Docs
Exchange Online Gmail, Calendar, Contacts
SharePoint Online Sites, Drive, Groups
Lync Talk, Voice, Hangouts
Exchange Online,
SharePoint Online Message Discovery, Vault
Exchange Online Gmail, Google Message
Protection Security
SharePoint Online,
Google Plus
Yammer
Applications excluded from
enterprise SLA

28. Technical differentiators

29. Google

30. GOOGLE APPS
Google Apps Editions Target: <10 users
• 25GB email storage
GOOGLE APPS FOR • Ads in Gmail
BUSINESS
• Online support only
Target: Any size
• No Google Video
• 25GB email storage
• No Google Groups
• 99.9% uptime SLA
• Ad-Free
MESSAGING COLLABORATION • No Google Vault
• Not covered by the SLA
• 3rd party services and add- Gmail Google Sites
ons $0/user/year
• 24/7 phone support
• Extensibility APIs Google Calendar Google Docs
GOOGLE APPS FOR GOVT
Target: US Federal, State
$50/user/year & Local
Google Talk Google Groups
• FISMA certification
GOOGLE APPS FOR • Gmail data segregation
EDUCATION Google Contacts Google Video • Ad-Free
Target: Education
• 25GB email storage
Google Vault* Google Drive
$50/user/year
• 99.9% uptime SLA
• Ad-Free
GOOGLE APPS FOR NON-
PROFIT
• 24/7 phone support
ADMIN CONTROL Target: US NFP 501(c)(3)
• Extensibility APIs PANEL • Free for <3000 users (EDU)
• More storage for Google
• 40% discount >3000 users
Sites and Video than GAFB
• Ad-Free
* Google Vault is only available as an additional
cost add-on, and only available with Google • US only
$0/user/year Apps for Business and Google Apps for EDU $30/user/year

31. Google’s website

32. What’s the difference between
EDU and Business edition?
Google Apps for Google Apps for
Comparison chart
Education Business
Cost Free! $50/user/year
Google Video 10GB 3GB
10Gb + 500Mb per
Google Sites 100GB
# of paid users
Message Security Free for all Google
Free for K-12
- Powered by Apps for Business
schools
Postini users
Email Storage 25 GB 25 GB
Source: Question “What’s the difference between EDU and BIZ” on Google Apps for Education FAQ
MICROSOFT CONFIDENTIAL

37. Google’s Pitch
Prevent
Lock-in
Browser-
Based
Mobile
Rapid
Innovation
Ecosystem
On-Premises
= Legacy

38. Microsoft

40. Office 365: Value Proposition and Differentiators
Offering Strategy
Microsoft Google Apps
Full suite of offerings serving low cost, basic
Richest Software
needs up to and including Enterprise
Single offering Enterprise Class
Choice & Flexibility with a “one-size-fits-all”
approach for every type of user regardless
Information Workers needing the richest
capabilities.experience
of needs
Best The cloud on your Enterprise level
across the PC, Phone terms security and
Richest& Browser
Software trustworthy
Microsoft Google Apps
Richer set of capabilities, including Office, SaaS only offering providing basic
providing the best experience across the capabilities leaving the majority of users
PC, Phone & Browser underserved
Choice & Flexibility
Microsoft Google Apps
Seamless integration with On-premises
solutions taking advantage of existing No On-premises options; integration
technologies (e.g. RMS, Active Directory) provided through 3rd parties or custom
coding
Enterprise Class
Microsoft Google Apps
More, finer-grained IT control backed by an Support mentality built on consumer apps,
Enterprise support organization with a less IT control and an SLA based on service
financially backed SLA. credits

41. Office 365: Offering Strategy
for Diverse Needs
Offering Strategy
Microsoft Google Apps
Full suite of offerings serving low cost, basic Single offering with a “one-size-fits-all”
needs up to and including Enterprise approach for every type of user
Information Workers needing the richest regardless of needs
capabilities.
• Messaging • Messaging • Messaging
• Collaboration • Collaboration • Collaboration
• Basic productivity • Basic productivity • Basic productivity
• Virtual meeting • Virtual meeting • Virtual meeting
• Fidelity with Office • Fidelity with Office • Fidelity with Office
documents documents documents
• Option for Office Pro Plus • Option for Office Pro Plus • Option for Office Pro Plus
• 24x7 Support & financially • 24x7 Support & financially
backed SLA backed SLA
• Advanced Collaboration • Advanced Collaboration
• Unified Messaging • Unified Messaging
• Finer Grained IT Control • Finer Grained IT Control
Also provided by Google Apps
• Kiosk Offerings • Kiosk Offerings
• Voice (PBX, Call Control)

42. Office 365 increases the
lead over Google
Richest Software Choice & Flexibility Enterprise Class
Best experience Enterprise level
The cloud on your security and
across the PC, Phone
terms trustworthy
& Browser
Office 365 adds- Office 365 adds- Office 365 adds-
Short list: Short list: Short list:
o File Fidelity o Developer capabilities o Native offline
o ex. Silverlight web access
o Even Better UX parts
o ex. Conversation o IT level of granularity o Remote
view / fluent UI PowerShell
o ex. Turn on/off features
o Integration & depth below the app o Admin roles (w/
of functionality
different scope)
o Making the experience
o ex. IM in OWA & work for you
Virtual meetings /
file sharing

43. The New Office Web Apps
Investment areas in the next release
Edit on Tablets
Touch-enabled editing on
Windows 8 Editing
Broad Viewing Support on Touch Enabled
Phones Viewing
Touch-enabled viewing
from most smart phone
browsers

44. Office Web Apps Delivery
Options
365
Consumer Public Cloud On Premises
Cloud An option within the Run on Office Web Apps
service Server
Publicly available to any
Live ID user Monthly per user Interface with SP, EX,
subscription File shares, etc
Free via SkyDrive

45. Common Scenarios
Mobile Deskless Students &
Workers Workers Home
Familiar web-based Provide cost Shared access and
productivity tools effective access to editing to regularly
anywhere, on any productivity tools to updated group
device. remote or branch information.
l

46. Efficient

47. Productive
Familiar User Interface to Save Time

48. Email Management - Options
• Reading pane on
right
• Reading pane on
• Calendar view bottom
• People view • No calendar, tasks or
contacts view
• People view
• No reading pane
• Conversation view • View by conversation
• Calendar, tasks, and • No calendar, tasks or
contacts view contacts view
• Reading pane on the
bottom

49. Offline Access Problems in
Google Apps
• No SLA for offline availability • Cannot create meetings Attachment • No offline experience for
• Inconsistent user experience size is 5 MB Presentations, Drawings or Forms
• Very reduced functionality from • No printing capability • Docs offline is read only – no editing or
normal Google Apps UX • Labels work differently creating new docs
• Requires Chrome13+ browser • Limited number of emails stored are • Lack of document fidelity within
• Latest messages unavailable accessible Google Docs
• No rich text formatting in • Missing images, comments, • Only a subset of attachments are
composing emails highlighting, and more accessible while offline
• No signatures
Online version in Google Docs Offline version in Google Docs
?
?

50. Enterprise-class
Unified eDiscovery across email, IM, calendar, docs, etc.

51. O365 High Level Pricing
Plans

52. Email, SMB, Enterprise

53. Email, SMB, Enterprise
(cont.)

54. Deskless Workers

57. Company Scenarios

58. C.A.R.E - Center for Animal
Recovery Efforts
• Newly formed not-for-profit
• Director and secretary are full time
• No file server, no other LOB
application
• Total Annual Budget of $250,000
• BYOD to the Max!

59. McJunkin Corporation “Nobody
makes Junk Like Us!”
• 425 Employees,
• Key LOB is Plex Systems, On-line ERP
System
• 3 locations, HQ in Lansing, Sales in Detroit,
Plant in Vietnam
• 1 IT Manager, 1 SysAdmin, 2 PC Technicians
• Office 2003, Office 2007, and Office 2010 all
deployed
• Exchange 2003, running on 7 year old Dell
Server
• 18 month Old Cisco Call Manager VoIP
solution
• AOL Chat, DropBox,
• iPads, iPhones, and Android mobile devices

60. Irma. M. DeSeesed Memorial
Hospital
• 4,000 Employees in two locations
Huntington Woods and Southfield I.M. DeSeesed
• Health Information Systems uses Memorial
Hospital
Exchange for scheduling
• HR has implemented 3rd party
training system using SharePoint as
platform
• SharePoint has extensive workflows
using Nintex and custom code
• Old Nortel Phone Switch, no Unified
Messaging
• IT Department of 25
• Considering www.imdeseesed.org
SharePoint based
Public Web

61. Dewey, Cheetem & Howe Loans
• 3,000 Employees in Detroit at HQ
• 1,000 to 3,000 clerks Walmart
Service kiosk
• Quickly expanding into each Subway
Shop, starting at 250, but may grow
to 2,500 clerks in 2013
• Loan origination application custom
coded to tightly integrated with
SharePoint 2007
• HQ has need for HR portal for forms
and policies to reach desk less clerk
employees

62. C.A.R.E: Center for Animal Recovery
Efforts
Remote users
Mobile devices

63. McJunkin Corp: “Nobody Does
Junk Like Us!”
g
ADFS Proxy
Exchange Hybrid DirSync ADFS
Remote users
Mobile devices

64. I.M. DeSeesed Memorial Hospital
Lync Lync
Edge Firewall Firewall Edge
Lync SharePoint Lync
Exchange Exchange
I.M. DeSeesed
Memorial
Hospital

65. Dewey, Cheetem & Howe Loans
Lync
Edge
ADFS Proxy
SharePoint
DirSync ADFS Lync
Exchange Remote users
Mobile devices

66. Which one is right for you?

67. Which one is right?
• Are you more like C.A.R.E. or DC&H?
• How invested in Microsoft rechnologies
are you now?
• How important is flexible pricing and
product offering?
• What are the goals you are trying to
achieve moving to the cloud?

68. Thank You
Royal Oak Grand Rapids
306 S. Washington Ave. 15 Ionia SW
Suite 212 Suite 270
Royal Oak, MI 48067 Grand Rapids, MI 49503
(248) 546-1800 (616) 776-1600
www.cdh.com