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Haciendo realidad la agilidad




                To Track Defects
             or Not to Track Defects.
               That is the Question
© flioukas




                    Marta Gonzalez Ferrero
                               SQS Group Limited
What's a defect?
•   “In an Agile context, I define a bug as behavior in
    a 'Done' story that violates valid expectations of
    the Product Owner.” - Elisabeth Hendrikson
•   “A bug is anything that could bug a stakeholder.” -
    James Bach
•   “Counting defects is like a body count in battle. It
    may be an objective measure, but it's a poor
    indicator of progress in a battle to win hearts and
    minds.” - Paul Gerard.
Traditional defect tracking

•   Separate tool for defects

     •   Out of sight, out of mind
•   Separate time bucket for fixes

     •   Two different backlogs, one for features
         and one for defects
•   Lots of defect based metrics
    Lots of defect based metrics

     •   Encourages CYA attitude
But if we don't track defects,
 what do we do when we find
   things that don't work?
If it looks like a duck...
A bug:

•   Has a priority.

•   Has an estimate.

•   Has one or more

    tests.

•   Is a token for something the customer wants to change
    in the software
If it looks like a duck...
A bug:

•   Has a priority.

•   Has an estimate.

•   Has one or more

    tests.

•   Is a token for something the customer wants to change
    in the software

Just like a story!
What about in-sprint bugs?

•   “A defect is evidence of a missing test”

•   The test will fail until the defect is fixed. Visible
    progress!

•   If the test is automated, you'll check that the
    bug hasn't been reintroduced every time you run
    your automated suite.

•   Track the test, not the bug!
The key:
     visibility and automation
•   Backlog housekeeping is essential.

•   Within an iteration, work added to the board
    needs to be very visible, and estimates updated.

•   If you can't automate your tests, your manual
    time will increase too fast.
Case study: my last project

Proposed workflow:
The success

•   It was easier to prioritize with one backlog.

•   The estimates for in-sprint stories quickly told
    when a story had many issues and the sprint was
    at risk.

•   Whole team approach when dealing with defects,
    not only testers problem.
The challenges
•   Visibility of issues found during the sprint was
    difficult for the remote side of the team.

•   Lack of experience/domain knowledge in the BA team:

    •   Required heavy triage, and it made hard to get
        defects into future stories. Ended up with too many
        small low priority items in the backlog.

    •   Duplication: defects in excel, emails, and story
        tracking tool.

•   Low automation made the manual cases increase very
    fast
Lessons learned
•   Invest in automation.
•   Invest in training, and agree on how are you going
    to make things visible for all members of the
    team.
•   Track the tests, not the bugs!
Any questions?




     Thank you!

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Cas2010 to-track-defects-or-not-to-track-defects-that-is-the-question

  • 1. Haciendo realidad la agilidad To Track Defects or Not to Track Defects. That is the Question © flioukas Marta Gonzalez Ferrero SQS Group Limited
  • 2. What's a defect? • “In an Agile context, I define a bug as behavior in a 'Done' story that violates valid expectations of the Product Owner.” - Elisabeth Hendrikson • “A bug is anything that could bug a stakeholder.” - James Bach • “Counting defects is like a body count in battle. It may be an objective measure, but it's a poor indicator of progress in a battle to win hearts and minds.” - Paul Gerard.
  • 3. Traditional defect tracking • Separate tool for defects • Out of sight, out of mind • Separate time bucket for fixes • Two different backlogs, one for features and one for defects • Lots of defect based metrics Lots of defect based metrics • Encourages CYA attitude
  • 4. But if we don't track defects, what do we do when we find things that don't work?
  • 5. If it looks like a duck... A bug: • Has a priority. • Has an estimate. • Has one or more tests. • Is a token for something the customer wants to change in the software
  • 6. If it looks like a duck... A bug: • Has a priority. • Has an estimate. • Has one or more tests. • Is a token for something the customer wants to change in the software Just like a story!
  • 7. What about in-sprint bugs? • “A defect is evidence of a missing test” • The test will fail until the defect is fixed. Visible progress! • If the test is automated, you'll check that the bug hasn't been reintroduced every time you run your automated suite. • Track the test, not the bug!
  • 8. The key: visibility and automation • Backlog housekeeping is essential. • Within an iteration, work added to the board needs to be very visible, and estimates updated. • If you can't automate your tests, your manual time will increase too fast.
  • 9. Case study: my last project Proposed workflow:
  • 10. The success • It was easier to prioritize with one backlog. • The estimates for in-sprint stories quickly told when a story had many issues and the sprint was at risk. • Whole team approach when dealing with defects, not only testers problem.
  • 11. The challenges • Visibility of issues found during the sprint was difficult for the remote side of the team. • Lack of experience/domain knowledge in the BA team: • Required heavy triage, and it made hard to get defects into future stories. Ended up with too many small low priority items in the backlog. • Duplication: defects in excel, emails, and story tracking tool. • Low automation made the manual cases increase very fast
  • 12. Lessons learned • Invest in automation. • Invest in training, and agree on how are you going to make things visible for all members of the team. • Track the tests, not the bugs!
  • 13. Any questions? Thank you!