Closed Loop Remediation with CA Automic Service Orchestration

Closed Loop Remediation With
CA Automic Service Orchestration
Neville Kroeger
AUT46T
AUTOMATION
Product Marketing Manager
CA Technologies

2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Agenda
THE APP ECONOMY
MOBILE APP INFRASTRUCTURE
THE COST OF UNPLANNED ACTIVITIES
CA APPLICATION PERFORMANCE MANAGEMENT (CA APM)
WHY CA APM AND CA AUTOMIC SERVICE ORCHESTRATION?
DEMONSTRATION
1
2
3
4
5
6

The App Economy Transforms
Customer Experiences
▪ Application functionality used to be of prime importance
– Ease of use was far less important
– Special training was provided to end-users
– Consider how travel agents used to work
▪ The mobile economy changed everything
– Apps have to be intuitive and easy to use
▪ This means more users, more apps, more devices and
more partners every day

Apps HAVE to Be ‘Always On’
▪ Interacting with a service used to require a specific,
considered effort
– Go to a store
– Call someone on the phone
– Go to a computer
▪ Scheduling when to do something was not a major issue

▪ Mobile App expectations are very different
– Instant availability
– Immediate, proactive notification
– Communication channel is always open
– The average mobile user spends more than 30 hours per month
actively using mobile apps
▪ App issues aren’t IT issues, they are customer
satisfaction and retention issues

▪ In January 2017 there were over 2.2 million apps
available in the Apple store
▪ It is estimated that in 2017 over 268 billion App
downloads will generate $77 billion in revenue

Even Games Are Big Business!
▪ Extremely popular app was launched on July 6th, 2016
▪ Became the top grossing app in the US within 13 hours
▪ Company’s market value went up $9 billion within 5 days
▪ Became the biggest mobile game in US history
▪ Generated $35 million in revenue in 21 days,
making $1.6 million each day
▪ Attracted 21 million users and 4-5 million downloads a day

Experience is
everything
User Experience is THE prime
differentiator in business today.
PARTICULARLY with an App –
mobile has changed everything
Rapid Adoption – and Rapid
Rejection… within seconds!
Users expect apps to evolve – they
expect change on a frequent basis
10

Mobile App Infrastructure
▪ Legacy Mobile Apps
– Clearly defined structure
– Well-known transaction paths
– Scalability is a common problem

Mobile App Infrastructure
▪ Contemporary Mobile Apps
– Modern technology – Containers, MicroServices, node.js, etc.
– Built to handle millions of mobile users with massive,
asynchronous ‘transaction’ rates
– Complexity is a problem
▪ Transaction paths traverse a spider’s web of possible paths
▪ Extremely difficult for humans to navigate and troubleshoot

CA Application Performance Management
All Users, All Transactions, Collaborative Perspective
TRANSACTION
PERFORMANCE
Deep Visibility
Triage and Diagnosis
Mobile to Mainframe
APPLICATION
DIAGNOSTICS
Architecture
Modern Technologies
Managed Complexity
PRESCRIPTIVE
ANALYTICS
Perspectives
Timeline
Differential Analysis

Why CA APM and
CA Automic Service Orchestration?
Issue Resolution
• Legacy – Reactive Mode
(Lack of) Speed Kills!! ValidationRemediationTriageDetection
•User
•Problem already exists
•Too late!
•Support
•Manual Effort from Experts
•Too slow!
•Support
•Too slow!
•Support/User
•Manual Effort
•Too slow!
(Lack of) Speed Kills!!

Why CA APM and
Issue Resolution
• With CA APM
Almost there – but manual effort in remediation phase means still not
consistent, not reliable and slow
•CA APM
•Early detection
•CA APM
•Automated - Fast!
•Support
•Too slow!
•CA APM
•Automated - Fast!

Why CA APM and
Issue Resolution
• With CA APM and CA Automic Service Orchestration
Closed Loop Remediation – All Automatic, All the Time!
•CA APM •CA APM •CA Automic Service
Orchestration
•CA APM

Demonstration:
Demonstration Is based on a Trading Application, Running on Oracle WebLogic
▪ CA APM is set up to monitor the Authentication Response
Time for the Application
▪ Caution threshold is set to 2000 milliseconds – send an
email when violated
▪ Danger Threshold is set to 3000 milliseconds – trigger a
specific workflow in CA Automic Service Orchestration
when violated
▪ Predefined Workflow in CA Automic Service Orchestration
▪ Creates a ticket in ServiceNow®
▪ Dynamically provisions two additional nodes in the
WebLogic Dynamic Cluster
▪ Updates the ServiceNow Ticket
▪ Validates that the performance issue has been resolved
▪ CA APM then shows that the Authentication Response
Time is once again at an acceptable level

The Cost of Handling Unplanned Activities
Source: 1E survey
On average, IT workers spend 29 percent of every day reacting to unplanned incidents
or emergencies. Based on a full-time work schedule of 1,700 hours per year, this equates
to more than 14 weeks a year.
More than half (51 percent) of respondents spend more than a quarter of their whole day,
every day, reacting to unplanned incidents.
The most common incidents are operations related –
such as outages and performance issues.
Source:- 1e.com

The Cost of Handling Unplanned Activities
▪ For 43% of respondents,
identification took between one
and four hours: 11% reported that
it could take anything from four
hours to an entire week.
▪ 46% of business-critical issues
are identified in an hour or less,
but 76% take longer than an hour
to resolve.
▪ Effectively half (49%) reported
that resolution took between one
and four hours.
More than a week
Between a day and a week
4 to 8 hours
1 to 4 hours
Within an Hour
Average time spent resolving issues
Source:- 1e.com

CA Application Performance Management
and
Together, they are even better!
CA Automic Service Orchestration

Close the loop with automation
The combination of CA Automic Service Orchestration with any of the CA monitoring tools will allow
you to take automated remedial action to proactively address performance problems.
Saves time, saves money and helps retain customers!
Summary

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Stay connected at communities.ca.com
Thank you.

Automation
For more information on Automation,
please visit: http://cainc.to/CAW17-Automation

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