Carl T. Marshall, Jr. has over 5 years of experience in information technology customer service and accounting roles. He has strong technical skills and the ability to communicate clearly. His background includes positions at Intuit, Ecova, Bank of America, T-Mobile, Verizon, AT&T, Dell, and Starwood Hotels providing technical support, customer service, accounts payable processing, and property preservation services.

1. Carl T. Marshall, Jr.
SUMMARY OF QUALIFICATIONS
 Well qualified and experienced technical customer service specialist
 Proven ability to communicate clearly and concisely both verbally and written
 Over 5 years of successful Information Technology experience
SYSTEM TOOLS
GSM Tool, Oracle Identity Manager (OIM), Reliance, SharePoint, Streamline, IHLR
Blackberry Administrative Service, Instant Service Chat, LMS, NCR Portal, Primus Admin, RSA Security Console, Samson
Production SSO, VASA, Watson Admin, SAP, Remedy, Active Directory, VPN, Ping, HIVE, One voice, MSC, Core Logic, CFSC,
IPortal, AS400
Underwriting, Equator, Lacerte
PROFESSIONAL EXPERIENCE
CALIBER COLLISION LEWISVILLE, TEXAS
ACCOUNTS PAYABLE COORDINATOR AUGUST-2015 TO APRIL-2016
 Process on average 450-500 invoices a week.
 Process monthly vendor statements.
 Communicate with vendor and center locations regarding invoices and payments.
 Provide excellent customer service to our internal and external clients.
 Handle various clerical duties in the AP department including, but not limited to,
records retention, in and out mail, filing and other clerical functions.
 Batch review and audit.
INTUIT DALLAS, TEXAS
TAX SUPPORT SPECIALIST NOVEMBER-2014 TO APRIL-2015
 Responds to inquiries of a technical/tax nature program troubleshooting or
usability for the Professional Tax business unit.
 Handles problem resolutions that may require follow-up and/or escalation to a
higher level of expertise.
 Support is provided to external, high value business clients. Requires general
knowledge of company, products, and/or services. May assess needs and
suggest or promote additional products or services.
ECOVA DALLAS, TEXAS 75251
ACCOUNTS PAYABLE
BILLING RESOLUTION SPECIALIST/ANALYST MARCH-2011 TO MARCH-2014
 Responsible for ensuring client utility invoices are entered and exported in a
timely manner. Will have direct contact with retail energy provider to research
and resolve past due accounts, billing errors and misapplied payments.
Role Competencies
 Responsible for Missing Bills Report and resolving missing bills issues.
 Responsible for solving Shut-Off Notices/Calls.
 Responsible for solving late fee issues
 Problem analysis and problem resolution at a functional level

2.  Resolve any AA batches received (all clients).
 Coordinate and resolve payment issues with utility companies including
exceptions for any meter reading issues.
 Audit batches and document required error conditions.
 Coordinate with utility company to resolve any discrepancies with utility cost and
usage history.
 Processed bills to vendors in Salesforce
 Processed invoices in SAP
 Resolve pulled bill issues according to procedure (all clients).
 Edit and maintain UM account memos and records to accurately reflect any
resolutions or modifications to the account status
 Approve audited and verified batches for payment by 4 p.m.
 Export batches according to client.
 Post batches and bring to filing area.
 Assist data entry with the interpretation and proper entry of problem utility bills.
 Notify Supervisor if help processing for a client is needed. Serve as a backup for
data entry as necessary.
Contract Jobs
BANK OF AMERICA, PLANO, TEXAS
STATE COORDINATOR MAY-2009 TO FEBRUARY-2011
PROPERTY PRESERVATION SPECIALIST
 Working with contractors and vendors to make sure the foreclosed property is
secured.
T-MOBILE, FRISCO, TEXAS
EIT HELP DESK SUPPORT SPECIALIST JANUARY-2009 TO MAY-2009
 Performed diagnostics and troubleshooting of system issues, documented help
desk tickets/resolutions and maintained equipment inventory list.
BANK OF AMERICA, DALLAS, TEXAS
Client Migration Specialist July-2008 TO JANUARY-2009
 Responsible for various client services and relationship management for
corporations and small businesses.
VERIZON, Irving, Texas
Quality Assurance Representative June-2006 to July-2008
 Audited customer service calls for quality assurance.
AT&T, Fort Worth, Texas
Information Specialist-Help Desk May-2004 to June-2006
 Responsible for troubleshooting and diagnosing issues for U-verse TV and CVOIP
AT&T WIRELESS, Austin, Texas
Customer Service Representative January-2004 to May-2004

3.  Responsible for inbound customer service with regards to phone features, billing
and payments
DELL COMPUTERS, Austin, Texas
Customer Sales Representative January-2003 to January 2004
 Responsible for incoming sales calls and equipment purchases
STARWOOD HOTELS AND RESORTS, Austin, Texas
Global Distribution Specialist January-1999 to January 2003
Worked with the GDS Systems of Amadeus, Apollo, Sabre and World span
 Programmed rates, promos and hotel descriptions into all GDS Systems