1. Carol Grey
174 Huntley Road * Phoenix, NY * 315.530.8942 (cell) * carold1470@hotmail.com
MEDICAL BILLING / BILLING SUPERVIOR / BILLING SPECIALIST
EDUCATION
Bryant and Stratton Business Institute – Syracuse, NY
Honor Society - Associates Degree in Word Processing
Dean Vaughn Certficate in Medical Terminology
Fowler High School – Syracuse, NY
SKILLS AND CERTIFICATIONS
Microsoft Word Microsoft Outlook Medent
Microsoft Excel ADP Training
Data Entry
SUMMARY
Implemented a new charge entry scheduling system to streamline the work flow between staff and physicians
Backup for Manager and supported staff when needed; trained existing and new staff on different positions
EMPLOYMENT EXPERIENCE
Supervisor/Office Manager
Created and maintained monthly and weekly reports for management
Posted payments; personal/insurance
Maintained staff schedules
Administrator of Insurance websites; granted employees access to various insurance websites
Processed and approved electronic time and attendance timesheets for direct reports
Trained new employees
Liason between other billing departments
Work closely with Compliance
2. EMPLOYMENT EXPERIENCE CONT’D
Billing Specialist/Office Administration
Checked in patients
Scheduled patients appointments
Processed referrals
Processed patient statements
Worked aged accounts
Wrote up appeals to Insurance Companies
Worked closely with patients family ensuring that their questions/concerns were addressed
Mediator between insurance company and patients to resolve billing issues
Customer Service
Greeted patients, vendors and visitors and notified appropriate personnel
Answered multi-line phone, transferred calls, took messages, and assisted callers whenever possible
EMPLOYMENT HISTORY
Billing Supervisor Associated Medical Prof. Liverpool, NY 2014 - present
Billing Specialist SJH Cardiac Cath. Assoc. Liverpool NY 1996 - 2014
Scheduling Coordinator/
Sup'v of Transcrip McAuliffe Health Center Syracuse, NY 1991 - 1996
Office Manager Cunningham Chiropractic CamillusNY 1990 - 1991
