Developing a maturity model for organisational digital capability
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May 2019
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Developing a maturity model for organisational digital capability
- 1. Developing a maturity model for organisational digital capability May 2019 Image CC BY NC UCISA
- 2. Building digital capability service 2 Find out more and sign up at: https://digitalcapability.jisc.ac.uk/subcribe/
- 3. Establishing a common vocabulary 3
- 4. Contextualising the framework • Role • Now 9 role profiles • All have been updated and rebranded • Library and information professional profile updates in collaboration with CILIP • **New** Research manager/Research professional profile 4 Different lenses:
- 5. 5 A starting point for staff and students: the discovery tool The Discovery tool • A self-administered quiz about professional digital practices (in education) • Designed to give useful feedback including 'next steps' and links to resources • Reflective, informative and developmental
- 6. Individual report 6 Each element has: • Level: developing | capable | proficient • Next steps: what people at this level can try to develop further • Resources: links to selected resources for further exploration Building digital capability
- 7. Institutional data dashboards 7 Building digital capability
- 8. Taster version available to all staff 8 Feedback report (shortened version) Building digital capability
- 9. Recently launched…digital badges ….and the ability to surface local resources 9 Resources added by institutions to feedback reports
- 10. 10 Other updates • **New** case studies - Gloucestershire College, York St. John University • New service animation • Coming soon • New question set focused on accessibility for staff • Review of digital wellbeing practice • Mapping Google, Apple and LinkedIn Learning materials to the framework • Development of an iDEA badge for completion of discovery tool questions • Organisational maturity model….. Request to please share your feedback on our website! Details to follow….
- 11. 11
- 12. Outline of the session Building digital capability community of practice12 Topics •Elements and principles of organisational digital capability •What does good look like? •Reviewing the draft model •Discussion Image CC0 3dman_eu
- 13. Elements and principles Jisc Digital Capabilities Community of Practice13 Basis of the model •Similar to the six elements of individual digital capability •Capabilities rather than core functions •We have attempted to define some underlying principles
- 14. Building the draft model Jisc Digital Capabilities Community of Practice14 Design of the model •Aiming for an ‘at a glance’ view •Three levels of maturity: - Emerging - Established - Enhanced •Indicators can often apply to more than one principle but we have kept each indicator under one heading Image CC0 3dman_eu
- 15. What does good look like? Jisc Digital Capabilities Community of Practice15 The answer depends on your goals •Not all organisations want to reach the same end point •Some principles will be more important to you than others •Many indicators represent progressive embedding •Moving from emerging to established may take more effort than the next step Image CC0 3dman_eu
- 16. Principles 1 Organisational digital culture The organisation embraces digital technologies as a key tenet of business success. The organisation develops the digital capabilities of its students and staff. Learning, teaching and assessment Learning teaching and assessment practices motivate and empower students and help them develop as digitally-capable independent learners. Learning teaching and assessment practices use digital technologies to help demonstrate achievement and prepare learners for future success. Research and innovation The organisation’s research is underpinned by digital capability. The organisation’s research and scholarship exemplify how its digital capabilities support corporate social responsibility.
- 17. Principles 2 ICT infrastructure The organisation has a robust and flexible digital infrastructure. The organisation can give its staff and students reliable and secure access to the information and tools they need, when they need them. Content and information The organisation’s information management practices are appropriate for an organisation which has knowledge creation and sharing at its heart. Communication The use of digital communications enhances organisational efficiency and effectiveness. The organisation uses digital communications to further its strategic goals.
- 18. Reviewing the draft model Jisc Digital Capabilities Community of Practice18 Activity •Choose two of the capability areas to look at in turn •First round – review this part of the model as a group. Feel free to add/remove/move/comment on indicators (15 mins) •Second round – same activity for a different capability (15 mins) Use the master sheet to see if an item is really missing or under a different heading Image CC0 3dman_eu
- 19. Plenary discussion Jisc Digital Capabilities Community of Practice19 The approach •Is the approach useful? • How would you anticipate using it in your context? •Is the number of levels/level of detail about right? •What are your thoughts on each of the six areas? •Are there are any key topics missing from the indicators? Principles and indicators Image CC0 3dman_eu
- 20. Further information Jisc Digital Capabilities Community of Practice20 Other resources •Building Digital Capability service https://www.jisc.ac.uk/building-digital-capability •Discovery Tool https://digitalcapability.jisc.ac.uk/our-service/discovery-tool/ •Developing Digital Capability: an organisational framework http://repository.jisc.ac.uk/6610/1/JFL0066F_DIGICAP_MOD_ ORG_FRAME.PDF
- 21. customerservices@jisc.ac.uk jisc.ac.uk Contact us Lisa Gray Senior Co-Design Manager, Student Experience lisa.gray@jisc.ac.uk
Editor's Notes
- Following the pilot of the discovery tool, we launched it as part of the Building digital capability service last October to subscribers, which offers a suit of practical tools and guidance to support UK educational organisations with all aspects of building digital capability. In addition there’s a reduced ‘taster version of the tool which anyone can explore. We’ve focused it around: how we can support from an individual perspective your staff and students to develop their capabilities and identify their strengths and weaknesses through the discovery tool; and from an organisational perspective support in your organisational journey to digital capability, and through the data from the tool help to provide you with indicative data on where your staff and students are. But we’re continuing to work with you in partnership to explore your needs and how we can best support you in that journey.
- So we have a shared understanding of what we mean by digital capabilities, and ways of contextualising that language for different purposes. But how to we know where staff and students are in terms of their digital skills? And how can we identify actions for development? This was the starting point for the development of a tool, the Discovery Tool - following a process of co-design with other sector bodies, which provides a way for staff and students to self-assess their skills, and understand their starting points. It provides a series of reflective questions that relate to the different elements of digital capability we have defined in the six elements of digital capability model (organised by the 15 sub-elements). Buy answering the questions staff are made aware of the skills they already have and new ones they might like to try. As it’s designed to be primarily a developmental tool, it is NOT an objective measure of digital competence, and isn’t designed to be a full course of study – instead it provides a range of pointers to relevant resources. This is the tool dashboard that staff would see (its different for students) and they can access the questions from here, background on what is digital capability and access to reports etc down the left hand bar
- Once a user has completed all the questions within a question set they are provided with a tailored feedback report. This example shows what a users of the full discovery tool receive. So, for each element they are given: Their confidence level rating (developing | capable | proficient) Suggested next steps And recommended resources Users can download their report and share it if they choose to.
- The tool is primarliy a developmental tool, but it does provide anonymised data to institutions to support organisational planning for example where training could be most effectively targeted. Including data on completion rates, and capability ratings that can be broken down by dept & subject (for staff) and dept and Care needs to be taken around how this data is used – we have guidance to help institutions make sense of their data Scoring bands needs to be used with caution – as lower scores don’t necessarily mean ‘deficit’ Mainly useful for informing conversations: With HR and staff development about overall training and development needs With teaching staff about their confidence with digital teaching, learning and assessment and their development needs With IT and e-learning teams about support for specific systems and practices With budget holders about investing in staff development and services
- Many of the features I have shown you on previous slides are available in the subscriber version of the tool, however, there is a free version of the tool available for all staff (though not students). This provides access to the ‘Overall capabilities’ question set which staff can re-take whenever they want and receive a shortened version of the feedback report on its completion. It does not provide staff with access to any other question sets or the resource bank.
- We have also just this month launched the ability for users to get a badge for completion of the questions; and The ability for institutions to surface their own local resources through the user reports and resource bank.
- Development of a new question set in the discovery tool for staff on accessible digital practice for September 2019 Development of a maturity model for a digitally capable organisation Review of digital well being practice In addition to the Microsoft mapping, we’re working collaboratively with Google, Linkedin Learning, Microsoft and Apple to map their resources to the framework and surface through the discovery