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Brochure Greenfield June2010[1]


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TechM offerings for a Green Field operator

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Brochure Greenfield June2010[1]

  1. 1. For more information on Tech Mahindra’s Greenfield services, please Americas Europe Middle-East India Singapore Africa Australiawww.techmahindra.comAbout Tech MahindraTech Mahindra is a global systems integrator and businesstransformation consulting firm focused on thecommunications industry. Tech Mahindra helps companiesinnovate and transform by leveraging its unique insights,differentiated services and flexible partnering models. Thishas helped customers reduce operating costs, generatenew revenue streams and gain competitive advantage.For over two decades, Tech Mahindra has been the chosentransformation partner for wireline, wireless andbroadband operators around the world. Tech Mahindrascapabilities span across Business Support Systems (BSS),Operations Support Systems (OSS), Network Design &Engineering, Next Generation Networks, Mobility, SecurityConsulting, Testing, and other areas.Tech Mahindras solutions portfolio includes Consulting,Application Development & Management, NetworkServices, Solution Integration, Product Engineering,Managed Services, Remote Infrastructure Managementand BPO. Over 33,500 professionals service clients acrossthe telecom eco-system, from a global network ofdevelopment centers and sales offices across Americas,Europe, Middle-east, Africa and Asia-Pacific. With annualrevenues in excess of US$ 976 million, Tech Mahindra is thelargest telecom-focused solutions provider and 5th largest Get ready for the launchsoftware exporter from India.Copyright © 2010 Tech Mahindra :All rights reserved.
  2. 2. Are customer acquisitons & launch timelines keeping you awake?Here’s your Soution!Tech Mahindra offers Mission critical BSS & OSS Solutions for Tier 1, 2 and 3 service providers, by taking end-to-end programownership. Tech Mahindra solutions cater to a variety of Industry segments (including broadband, ISDN/PSTN, VPN, VoIP, privateCircuits, as well as next generation services. Tech Mahindra has a well-defined methodology for executing different lifecycleprojects in B/OSS. Tech Mahindra has made significant contribution in OSS standardization efforts initiated by industry bodies suchas Tele Management Forum (TMF) & OSS through Java (OSS/J). A solution where all launch critical processes are fully supported onDay 1 and which is extendable to support all ‘nice to have’ processes also. We at Tech Mahindra understand that startupwireless operators rely on simple products that are easy for the market to absorb, they need a solution that is practical, highlyusable, future proof, extendable, and risk free.Get Ready for the LaunchSynergizing business, technology, VAS and market are a pre-requisite for the functioning of any Greenfield operator today. Notassuring the quality of moving parts which are critical to launch would adversely impact the smooth working. A Greenfieldoperator must ensure optimal Capex/Opex spends. Moreover in today’s era of cut throat competition, achieving service supremacyand customer centricity are the key focus areas.Tech Mahindra’s Greenfield services practice brings in a rich experience of skilled consultants and world class business processes forany Greenfield launch. Tech Mahindra’s Greenfield services ecosystem is a combination of best practices, innovative solutions,competency development and strategic vendor alliances to address the requirements of Greenfield operators through end-to-endsolutions in the Greenfield services space.Customer at the centre of Value Creation Business Benefits Go Live within 4 months Lower your time to marketWhy Tech Mahindra? Reduce your TCO Fifteen successful implementations of Tier1, 2,3 & large incumbents Enhance ARPU with VAS Strong E2E Transformation experiences E2E B/OSS Implementation in less than 6 months Reduce CAPEX & OPEX with our expertise in transformation Enablement to achieve faster Time-to-market Helps obtain bare minimum IT Stack from day 1 of operations Ability to tailor a COTS based solution within budgets TechM’s SI+MS capability +Reduced Risk for it’s clients Ability to take complete ownership of the infrastructure & its management Ability to make a seamless transition for SI to MS without operational delay Enablement of network based pre-paid postpaid convergence Strong vendor eco system management Ability to commit to and take ownership of SLAs and metrics with regards to business KPIs Sharp & proactive local teams who understand the market and provide guidance to our offshore based teams on market trends & policies
  3. 3. Our BSS offerings BSS Strategy Formulation Revenue Assurance BSS Solution Architecture & Audit Assessment Partner Relationship Management BSS Performance Audit & Tuning Order Management Revenue Leakage Audit Product Upgrades Telecom Expense Management Complex Contract Management CRM Solutions Solutions Inventory Reconciliation Converged NxG billing Bill audit & reconciliation tool Convergent Mediation Wholesale voice traffic reconciliation Adjunct, Rating, Roaming, Billing BSS Managed Services Real-Time convergent Charging Interconnect Account Settlement Real time active charge Revenue Assurance & Management Interconnect SolutionOur OSS offeringsOperations support & readinessInventory management, data migration & data quality analysisFulfillmentWorkflow development, Service/Resource Activation, Subscriber ProvisioningAssurance Tech Mahindra BSS strategyFault Management, Performance Management, QoS & SLA monitoring, root causeanalysis with extensive experience in deploying solutions for a variety of services(such as broadband, MPLS, VPN, VoIP, Data & legacy) using diverse technologies likebroadband IP,MPLS,SDH,DWDM, ATM & Wi-Fi), Tech Mahindra has a complete offeringin the OSS Domain spanning the entire spectrum: Consulting, Implementation,.Managed Services & Business
  4. 4. Convergent Billing Solution for a 3.5G Operator in Egypt Greenfield Launch for a telecom operator in Yemen The client wanted an on time and within budget convergent The client wanted a synchronized launch of all their services solution in order to launch their services for their new Greenfield from day one in conjunction with the rollout of their new operation. Ericsson was chosen as the lead contractor by the client to sales & dealer channels. They required the set-up of data provide an end-to-end telecom solution including Convergent centre, IT systems and support environment to manage the charging and BSS against significant competition. Ericsson chose services. Tech Mahindra as its System Integrator to deliver the Business Tech Mahindra implemented an entire BSS stack including Support Systems to the client. retail and wholesale billing along with web based point of Business Value Delivered sales service. Acquired fastest ever subscriber base i.e. 1 million Business Value Delivered subscribers within 50 days and 5 million within 8 months Phase 1 and Phase 2 of the project delivered within from the date of launch scheduled time Realization of higher sales revenue due to launch of 3.5G Record 280 thousand subscribers reached within premium products from day one itself 30 days of launch Fully ready solution suppor ting innovation & 2nd year subscriber projections were reached differentiation from competition within 3 months from the date of launch Business and systems ready for services within aggressive Enhanced customer satisfaction due to excellent delivery timelines services from day one Drastically reduced time to market Obtained a best fit within budget solution Clear visibility of expense sheet for the next 2 years Average brand recall post launch was very high Greenfield Launch for Tier 1 Operator in Indonesia The client needed a strategic partner who could undertake the end-to-end outsourcing of their IT domain. The partner was required to own, build, operate and support all the operational activities of the client. They needed a solution to address challenges of revenue leakages, frauds, mismatches and incorrect configuration in their existing network. Tech Mahindra as a strategic partner implemented end to- end IT stack & associated business processes. Tech Mahindra leveraged its Revenue Assurance experience to provide an end-to-Our WiMax Offerings Our IPTV Offerings end Fraud Management and Revenue Assurance (RA) solution. Complete offerings under one roof: E2E implementation & Deployment Business Value Delivered Radio planning to Deployment and Managed Network design & Performance engineering Improved revenue on voice services by 3% in a short span of 3 months services Content life-cycle management & Security solutions & 40k activations per day with 100% success Ecosystem partners like Redline , Aricent , Starent to meet services Ensured 99.99% availability of charging systems the requirements of all categories of operators globally Value-Added applications development Large Deployments, support and integration skills Benefits Increased focus on core competencies due to high operational efficiencies BSS-OSS solution integration Quick roll-out of new & innovative services into the market with cost effective products engineers with product background Managed services Enhanced customer satisfaction and experience due to a high turn around time in issue resolutions Professional Memberships: Member of the WiMAX Forum, Broadband Consortium of India (BWCI) and International Ecosystem partners like Sun Microsystems & Microsoft Timely and accurate invoice verification and revenue settlement Engineering Consortium (IEC) IPTV labs in partnership with Sun Microsystems Reduced total cost of ownership by eliminating the need to hire RA performance consultants and database administrators WiMAX Labs (Application and pre-certification) with developing components and applications Lower cost of monitoring applications through offshore support pre-integrated components including Applications End-user empowerment by substantially reducing dependence on IT department