Paul Lopez is an experienced Help Desk Supervisor seeking a new opportunity where he can further develop his skills. He has over 10 years of experience in customer service roles, most recently as a Help Desk Supervisor at Hewlett Packard Enterprise where he provided technical support, managed queues, and conducted trainings. Prior to that, he worked for 11 years as a Recreation Service Leader coordinating day camps, sports, and special events. He is seeking a new role where he can continue enhancing his technical and customer service abilities.

1. Paul Michael Lopez
1015 N. Unruh Avenue.Unit 2 La Puente,CA 91744 | 626-543-0958 | PM2LOPEZ@YAHOO.COM
Objective
Experienced Help Desk Supervisor seeking an opportunity to better utilize my acquired skill set in a challenging office or
field position. Seeking to join a company where I can grow internally, as an individual or with a team, to further enhance
my customer service and technical knowledge, but also acquire new skills to advance professionally.
Education
HIGH SCHOOL DIPLOMA | CLASS OF 1995 | SCHURR HIGH, MONTEBELLO, CA
ATTENDED SOME COMMUNITY COLLEGE, NO DEGREE | 1995 - 1999 | RIO HONDO CC, MTSAC CC, ELA CC
Skills & Abilities
· Good Leadership
· Team Oriented/Goal Driven
· Above Average Computer Skills and Knowledge
· Great Customer Service
· Great Communication
· Great Adaptability/Flexibility In New Environments
· Strong Multitasker
· Strong Work Ethic
· Problem Solver
· Training and Development
Experience
HELPDESK BUSINESS ANALSYT - SUPERVISOR | HEWLETT PACKARDENTERPRISE | 02/2009 - PRESENT
· Help Desk Analysts from 02/2009 – 03/2015
· Promoted to Supervisor / Rep in April 2015
· Provided Client Support via Telephone and Email, Occasional In-Person
· Level 1 Escalation – Created,Responded,Transferred,Closed Trouble Tickets
· Troubleshooting, Diagnosing, Resolving Issues Related to Hardware, Web Applications, and User Profile Accounts
· Queue Management
· Experience Out in the Field (Technical Support)
· Multitasked Duties for 3 Accounts
· Experience Conducting Meetings and Trainings for Small or Large Groups
· Scheduling Staff
RECREATION SERVICE LEADER | LOS ANGELES COUNTY DEPT PARKS AND RECREATION | 06/1996 – 07/2007
· Day Camp coordinator (all year)
· Sport coordinator
· Special event coordinator
· Public Speaking
· Heavy Lifting and Field Work
· Obtaining and Submitting Quotes for Purchases
· Cash Handling
References
AVAILABLE UPON REQUEST