1. WOOD NOEL
1 Hamilton Ct ~ Southampton, NJ 08088
917-923-5791 (C) woodnol@yahoo.com
PROJECT MANAGER / ENGINEER / SERVICE MANAGER
Construction Projects ~ Commercial Buildings ~ HVAC Service & Installation
Manager of projects ranging from $100,000 to $10,000,000 in total portfolio value. Maintain
management of 50 HVAC projects simultaneously while doing so profitably and while
prioritizing customer needs (cost, efficiency, ease of use). Experience overseeing projects for an
extensive list of high-profile clients, including Port Authority, NYU Medical Center, Merrill
Lynch, Mount Sinai Hospital, Memorial Sloan Kettering, Verizon, and UBS. Supervise skilled
labor trades to execute new and retrofit projects. Manage and execute P&L for $5M service
business through NY Metro Area. Run service team to improve efficiency and grow profitably
year over year by 15%. Experienced in implementing Building Management System integrations
via BacNet, LON, and RS-485. Software: Microsoft Word, Excel, Visio, Microsoft Project
Schedule, and Microsoft Outlook. Programming: Johnson Controls SCT, CCT, NAE, ADS
Software. C.E.M., L.E.E.D. Candidate. Project Management Institute (PMI) member.
♦ Manage Service Contracts ♦ Field Site Management ♦ Sale contracts & retrofits
♦ Create profit plans ♦ Resource Management ♦ Hire staff and build a team
♦ Workflow Management ♦ Subcontractor Management ♦ Account Management
CAREER ACCOMPLISHMENTS
• Led critical Facility Management System (FMS) restoration at Staten Island University Hospital upon
failure of controls for the HVAC equipment serving the operating rooms, quickly designing a new
control system and reestablishing service.
• Teamed with colleagues to earn a multiple-year, $2 million-dollar service and maintenance contract
with the Port Authority of New York and New Jersey.
• Assisted with securing a yearly $1 million-dollar service contract with the United Nations
• Averages $3 million-dollars in revenue with self-directed sales yearly
• Saved $300,000 in costs, redesigning an over-budget project for the Department of Sanitation of New
York; combined controls for HVAC equipment, replacing individual controllers per original design.
• Increased sales directly by $400,000 by reviewing customers’ systems during installation and
suggesting improvements that will be supported by Johnson Controls.
PROFESSIONAL EXPERIENCE
JOHNSON CONTROLS, INC., New York, New York 2013 – Present
Service Manager
• Responsible for Service customer account leadership, including Labor and Material growth and
execution of the Service business, for the team’s customer base.
• Drives profitability and productivity of the team.
• Manages customer relationship development and satisfaction.
• Responsible for employee development and retention.
• Responsible for safety program performance and compliance.
• Sets and monitors goals for customer account gross margin delivery and profitability, including PSA
and L&M work. Drives L&M growth through Technicians and Team Leads. Provides input to the
Area business plan.

2. • Leads the execution efforts of assigned Service business. Ensures consistency of delivery systems
through supervision and audits of Technicians, Customer Service Agent, Customer Service Agent
Assistant in the delivery of quality service to customers
• Responsible for service response to warranty-related customer issues.
• Maintains proper staffing levels for the ream, through labor forecasting, planning, and management
• Approves time sheets for direct reports, and performs all other necessary management tasks related
to bookings, Account Payables and Account Receivables
• Create and prepares financial reports for regional management team
JOHNSON CONTROLS, INC., Hasbrouck Heights, New Jersey 2001 – 2013
Service and Systems Project Manager
• Manage up to 50 projects simultaneously, for the past three years handling triple the average number
of projects; prioritize projects based on size, value, and immediacy of needs.
• Estimate large ($800,000+) and small ($10,000-$100,000) projects, implementing systems for
hospitals, schools, government agencies, and commercial buildings.
• Negotiate offerings in the form of new work/change orders while working on a base construction project
with technical solutions to increase the efficiency of HVAC equipment for facility managers.
• Remain current on industry trends and products, subscribing to industry emails, magazines, and books;
also attend training on recent technologies and products.
• Create software strategies for controls, taking into account the role of controls in a variety of situations.
• Perform billing/collections duties monthly, responding to Johnson Controls’ requirements for revenue.
Coordination of Resources
• Supervise project installation, scheduling labor and coordinating verification of field wiring and project
installation for compliance; prepare documentation for the customer and internal service department.
• Manage company field and office resources for entire project; for instance, direct team of 37
technicians, Local 3 electricians, and Local 638 mechanics in installations, coordinating
documentation with administrative staff.
• Manage procurement for project materials, coordinating orders with domestic and international
vendors.
• Adjust procurement/staffing strategies for underestimated jobs, in some cases hiring small companies
and assigning jobs to senior technicians who have the experience to complete projects faster.
Handling Pressure
• Respond to demanding customer accounts, including Port Authority, UBS, and Merrill Lynch, often
assembling project resources within a week to meet terms of contracts issued on short notice.
• Avoided expensive consolidation process of three BMS systems at Staten Island University North
Campus; surveyed site, evaluated systems, and designed a solution that would allow engineers to
operate building from one location using Network Automation Engines and Migration Controllers.
Presentations and Collaborations
• Work with salespersons as technical resource and assist in training new employees or co-ops.
• Make PowerPoint presentations to customers regarding energy- and cost-saving products, collaborating
with a training instructor while contributing as the subject matter expert, and to regional management.
• Train employees and customers on new technology and operational BBPs.
Documentation
• Complete financial reports for each project that may take 3-5 hours, sending each for the review of
management, including the branch manager and the regional controller.
• Prepare detailed plans that minimize labor and material cost.

3. • Ensure documented owner/operator acceptance of job scope and that owner/operator is familiar with and
has been trained on the total system.
• Develop and update project implementation plans, coordinating branch resources to ensure timely and cost
effective installation and completion of assigned projects and tasks.
• Generate monthly revenue forecast reports for service and system branch managers, regional
controller, and upper management.
EDUCATION
NEW YORK UNIVERSITY, New York, NY
Master of Management, Operations Management, 2010
MANHATTAN COLLEGE, Bronx, New York
Bachelor of Science, Electrical Engineering, 2001, ranked 30th
of 109
Saint John’s University, Jamaica, New York
Bachelor of Science, Physics, 1999