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Consumer Behaviour
Motivation & Values
Week 3
With Duane Weaver
IS…..perception = reality?
OUTLINE
 Motivation Process
 Motivational Strength
 Motivational Direction
 Classifying Needs
 Involvement
 Values
Is Perception Reality?
 Watch each of these two ads and take notes:
1. What behaviour do you think they are trying to
motivate?
2. What is your overall perception…i.e.: what is the
message to you?
3. What is the target market segment each is going after?
 http://www.youtube.com/watch?v=SkELRp4wKPs
 http://www.youtube.com/watch?v=ogetBqMgau0
Motivation Process
Motivation
 the processes that cause people to behave
as they do, involving needs, goals and
drives.
Motivational Strength
 Biological vs. Learned Needs
(innate instinct vs. learned behaviour)
 Drive Theory
(achieving homeostasis by satiating tension
caused by the arousal of unpleasant states)
 Expectancy Theory
pulled by positive incentives (goals) rather
than pushed from within
Motivational Direction
 MOTIVES tend to be directional
 Needs vs. Wants
 Need = unsatisfied requirement (hunger)
 Want = the way a person satisfies a need which ultimately is
dependent on “their historical reality” (cheeseburger vs. trail
mix)
 Types of Needs
 Biogenic or psychogenic
 Motivational Conflicts (see next slide)
Motivational Direction
 Motivational Conflicts (cont’d)
“theory of cognitive dissonance”
Classifying Needs
 Biogenic vs. Psychogenic
 Needs and Buying Behaviour
 Maslow
Classifying Needs
Bio vs. Psycho
Biogenic
Vs.
Psychogenic
Classifying Needs
Needs & Buyer Behaviour
 Needs and Buying Behaviour
 AFFILIATION – I belong!!
 POWER – “MASTER of my DOMAIN!”
 UNIQUENESS – “I am different!!”
Classifying Needs
Maslow
Involvement -
Ways to Measure it
 Type of Involvement Matrix
Involvement -
Ways to Measure it
 Likert Scale
Important…Unimportant
Exciting...Unexciting
Values
 VALUE
A belief that one condition is preferable to its
opposite
 VALUE SYSTEM
Rankings of importance of values in a culture
 ENCULTURATION
Learning beliefs and values endorsed by one’s own
culture
 ACCULTURATION
Learning the beliefs and values endorsed by another
culture
Measuring Value
 Rokeach Value Survey
 (notates cultural value differences)
Pairs Instrumental Values
with Terminal Values
Ambitious…..A comfortable life
Broadminded….An exciting life
THANKS!
PERCEPTION IS REALITY

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C B Motivation , Values-.ppt

  • 1. Consumer Behaviour Motivation & Values Week 3 With Duane Weaver IS…..perception = reality?
  • 2. OUTLINE  Motivation Process  Motivational Strength  Motivational Direction  Classifying Needs  Involvement  Values
  • 3. Is Perception Reality?  Watch each of these two ads and take notes: 1. What behaviour do you think they are trying to motivate? 2. What is your overall perception…i.e.: what is the message to you? 3. What is the target market segment each is going after?  http://www.youtube.com/watch?v=SkELRp4wKPs  http://www.youtube.com/watch?v=ogetBqMgau0
  • 4. Motivation Process Motivation  the processes that cause people to behave as they do, involving needs, goals and drives.
  • 5. Motivational Strength  Biological vs. Learned Needs (innate instinct vs. learned behaviour)  Drive Theory (achieving homeostasis by satiating tension caused by the arousal of unpleasant states)  Expectancy Theory pulled by positive incentives (goals) rather than pushed from within
  • 6. Motivational Direction  MOTIVES tend to be directional  Needs vs. Wants  Need = unsatisfied requirement (hunger)  Want = the way a person satisfies a need which ultimately is dependent on “their historical reality” (cheeseburger vs. trail mix)  Types of Needs  Biogenic or psychogenic  Motivational Conflicts (see next slide)
  • 7. Motivational Direction  Motivational Conflicts (cont’d) “theory of cognitive dissonance”
  • 8. Classifying Needs  Biogenic vs. Psychogenic  Needs and Buying Behaviour  Maslow
  • 9. Classifying Needs Bio vs. Psycho Biogenic Vs. Psychogenic
  • 10. Classifying Needs Needs & Buyer Behaviour  Needs and Buying Behaviour  AFFILIATION – I belong!!  POWER – “MASTER of my DOMAIN!”  UNIQUENESS – “I am different!!”
  • 12. Involvement - Ways to Measure it  Type of Involvement Matrix
  • 13. Involvement - Ways to Measure it  Likert Scale Important…Unimportant Exciting...Unexciting
  • 14. Values  VALUE A belief that one condition is preferable to its opposite  VALUE SYSTEM Rankings of importance of values in a culture  ENCULTURATION Learning beliefs and values endorsed by one’s own culture  ACCULTURATION Learning the beliefs and values endorsed by another culture
  • 15. Measuring Value  Rokeach Value Survey  (notates cultural value differences) Pairs Instrumental Values with Terminal Values Ambitious…..A comfortable life Broadminded….An exciting life