Organizational behavior (OB) focuses on how individuals act within organizations, addressing factors that contribute to organizational success such as leadership and teamwork. It applies scientific methods from behavioral sciences to solve issues like productivity and job satisfaction, recognizing the dynamic nature of organizations and the influence of various internal and external factors. OB encompasses theories and practices from multiple disciplines, including psychology, sociology, and management science, to enhance workplace quality and efficiency.

2. Organizational Behavior
deals with how people act
and react in organizations
of all kinds.

3. … of the many organizations that touch
your life on regular basis:
Organizations that …
Employ
Educate
Serve
Inform
Feed
Heal
Protect
Entertain

4. There are doubtless many factors
responsible for the success of
Southwest Airlines.

5. Its…
unique reservation system
the uniformity of its equipment
use of less expensive secondary
airports all these certainly
play a part
But …

6. Herb Kelleher’s
special relationship with the people
who make up the company
stands out the most.

7. Thus it makes sense to realize that
“the human side of work”
is a critical element in the effective
functioning – and basic existence
of organizations.

8. OB scientist and practitioners study
and attempt to solve problems by
using knowledge derived from
research in the Behavioral Science,
such as Psychology and Sociology.

9. The valuable information helps to solve a
wide range of organizational problems
Such as:
What can be done to make people more productive?
What can be done to make people more satisfied?
When and how should people be organized into teams?
How should jobs be designed to make people adapt to change?
How should organizations be designed to meet challenges?

10. OB Applies the Scientific Method
to Practical Managerial Problems.
“The field that seeks increased
knowledge of all aspects of
behavior in organizational setting
through the use of scientific method.”

11. To understand fully behavior in
organizations, we must consider
three levels of analysis: Process
occurring within …

13. OB Seeks to Improve People’s Quality of Life at Work
THEORY Y
(modern approach)
THEORY X
(traditional approach)
Distrusting
Orientation
towards people
Accepting, promotes
Betterment of
Human resources
Basically lazy
Assumption
about people
Need to achieve
And responsible
Low (disinterested)
Interest
in working
High
(very interested)
Work when pushed
Conditions under
which people
will work hard
Work when
appropriately trained
and recognized

14. A structured social system
consisting of groups and
individuals working
together to meet some
agreed-upon Objectives.

15. OB recognizes the Dynamic Nature of Organizations
From the
environment
natural resources,
skilled workforce
Input
Transformation
Training,
manufacturing
Output
to the
environment
products, wages
earned
The open systems approach assumes that organizations are
self-sustaining that is, they transform inputs into outputs in a
continuous fashion.

16. OB Assumes There Is No “One Best” Approach
Individual Factors
(eg. Personal characteristic)
Situational Factors
(eg. social relations
between co-workers)
Environmental Context
Factors
(eg. The economy)
Organizational
Behavior

17. A Capsule History of Organizational Behavior
Scientific Management
Time and Motion Study
The Human Relations Movement
Classical Organizational Theory
Bureaucratic Theory

18. Organizational Behavior in the Modern Era
Psychology
(stress, perception, learning)
Communication
(communication networks
In organization)
Political Science
(conflict, power, and politics)
Sociology and
Social Psychology
(work dynamics, leadership,
work-related attitudes)
Field of
Organizational
Behavior
Management
Science
(total quality management)
Anthropology
(organizational culture,
cross-cultural studies)